Freeway Ford

When I arrived at the store I was treated by Irwin who was more than happy to show me some cars. But once he found out I was looking to buy in a week or two he seemed to change the way he treated me. He was more than happy to show me some cars. But once he found out I was looking to buy in a week or two he seemed to change the way he treated me. He no longer wanted to work with me and left me on the lot for over 15 min waiting to go on a test drive. I had planned on buying a car from him in a few week time, but now I'm a happy owner of a ford fusion I bought at groove. They treated me with respect the entire time, even after finding out I was buying in the future. I can not and will not recommend this dealer even for the $200 referral money they offer. More

My experience from begining to end was fantastic! My salesman was very helpful and knowledgeable. They found the car I wanted and did it quickly. They gave me top dollar for my trade and a great interes salesman was very helpful and knowledgeable. They found the car I wanted and did it quickly. They gave me top dollar for my trade and a great interest rate on my loan. Finance was qiuck very helpful. I have bought at least a dozen cars over the years and have never had such a pleasant experience. I would highly recommend the people at Freeway Ford to everyone. More

Left email msg early sat eve and received call W/I 1/2 hour. Salesman VERY knowledgable and helpful. Arranged new truck quote and trade-in value for my vehicle. I was able to check value of deal with ot hour. Salesman VERY knowledgable and helpful. Arranged new truck quote and trade-in value for my vehicle. I was able to check value of deal with other dealerships and closed sale Monday. Went into office and all paperwork done in < one hour and I drove away in great new truck. More

Ron followed up on our internet inquiry. We stopped by BECAUSE of the Christian salutation he left with his phone message. Ron is a gentleman, extremely knowledgeable, knew most of the answers but happil BECAUSE of the Christian salutation he left with his phone message. Ron is a gentleman, extremely knowledgeable, knew most of the answers but happily looked up additional information (we are purchasing a truck and had numerous questions about towing capabilities). Absolutely no pressure but he obviously wanted to close a deal. My husband had been interested in a Ford. I didn't care BUT once I learned about the safety fetures in the Ford I did not want to look at any other make. Ron took time and pride in showing us all the features, especially the computer navigation, entertainment, etc. system. He also found us the exact truck we wanted and we are looking forward to picking it up next week. Ron is the best!! There is absolutely no doubt that I would refer folks to him. Also, I am extremely impressed with the cleanliness of the entire dealership. We were in what I believe is the prep area for new vehicles. The cleanliness was impressive and speaks for the professionalism of the dealership. We also dealt with Stephanie the Finance Manager - again extremely professional. It is interesting to note that Ron, in true salesman form, was warm and charming and friendly while taking care of business whereas Stephanie, in her financial role was professional and business like without the warm and fuzzy. Each perfectly matches their demeanor with the position they hold. I hate shopping for a vehicle. I am immediately defensive. This experience with Ron has absolutely changed how I feel and we will definitely be back here for our next vehicle - but hopefully not for a long, long time. More

We acquired a used car from Freeway Ford. We had been using their service center for years, and we had bought a new car from them a few years ago (this is why we rate Quality of Work as a 4). This is th using their service center for years, and we had bought a new car from them a few years ago (this is why we rate Quality of Work as a 4). This is the first time we have had such a problem with them. Unfortunately, it is also such a major departure from their previous behavior that we have found another dealership for service and we will not be returning to them to buy a car in the future. Here is what happened: They told us that all of their cars would have two keys and would have the door code re-set. When, in the end, they sold us a car that they had to acquire from another dealership, it did not have the door code re-set and it only had one key. This is where the issues started. First, we asked to talk to someone about acquiring an extended warranty plan. Even after multiple calls and messages from us to them, no one on their end ever returned our calls about this. That's a $2K+ loss for them. But really, that's not the largest problem we had with them. When we picked up our car, the sales team assured us that they would re-set the code for us for free, and acquire an additional key for us for the cost of the key (programming included for the key as well). It took us over two weeks of phone calls to the dealership and the service center to get this scheduled, and then, after we dropped our car off, we were told that the additional key was to be $30.00 more expensive than we were quoted initially and dealership refused to cover the cost of programming the additional key. While we were willing to pay the programming charge OR the $30.00 additional cost, we weren't willing to pay for both. The result is that for approximately $30.00, this dealership has lost our business, and the business of our friends and family. We are really very disappointed. The sales team was always polite and nice, but they didn't keep their promises, and that is worth a lot more than $30.00 to us. (Additionally, we have since found another source for the key, for less than the initial quoted "dealer cost" of the key, including programming.) More

Jordan was consistently available, courteous, and professional. He helped me find the car I wanted without trying to sell me items I clearly indicated I did not want. I have generally found purchasin professional. He helped me find the car I wanted without trying to sell me items I clearly indicated I did not want. I have generally found purchasing a new car to be a bit of a chore. My experience with Jordan was great. I would recommend him to a friend. Not only did he help me find the car I wanted at a price I could afford, he also helped me retrieve the stuff I had accidentally left in my old car after driving off in my new one. Overall, it was a very positive experience. More

DON'T TRUST THIS DEALER! THEY LIE and they don't care what it does to you! Sold us a used vehicle, the sales person and the finance lady both said the loan was approved, I asked if it was for sure app what it does to you! Sold us a used vehicle, the sales person and the finance lady both said the loan was approved, I asked if it was for sure approved and safe to sell my vehicle and they both said, "YES", so we got rid of our other vehicle to find out they *didn't* get the loan approved. They then assured us it would get approved and for three months tried getting us a loan - all that time hitting our credit and TRASHING it! After having the vehicle for three months, they then demanded we return the car, but now we can't get another loan and we don't have a car for my family. Not to mention, we had over six hundred dollars worth of work done to the body of the vehicle [removing dents] and they won't even reimburse us for that. Never will we trust Barbee's Freeway Ford again - what a bunch of low-lifes! More

This is the second car that my company has bought from Freeway Ford and an additional used car was purchased by a friend. Jordan was the first person I dealt with there and I haven't looked back. He is Freeway Ford and an additional used car was purchased by a friend. Jordan was the first person I dealt with there and I haven't looked back. He is friendly and straightforward, something that's rare in the car-selleing business. Additionally, he knows that people are looking up prices and doesn't quote something erratically high just to see if he can pull one over on you. Don't let the small amount of inventory sway your ideas about what type of dealership they are. They have a large inventory in Lakewood and also pull from other dealerships and WILL find you what you need. The second car we bought there was a very strict set of guidelines. Certain interior and exterior color, 'must-have' bits and pieces. With many (MANY) back and forth emails, Jordan found the car that we needed at a reasonable price. The friendliness is always good, but rated a 4 because, well, there are always a bunch of people being a bit 'overly-greetful' out front. It's good customer service, for sure, just not my cup of tea. I've been to many other dealers looking for several cars, and here I felt the least amount of pressure and the most amount of "Do what you think it best, we'll work with you as much as we can." It's very nice having a dealership trust the customer with their purchase and offer guidance instead of trying to strong-arm them. Good company. Recommend Jordan 100%. More

A fair and efficient experience. Barbees Ford (Phil McTaggart) treated me well and I will recommend them to friends. I have used Auto Brokers in the past and this was the first time I "went at it on my McTaggart) treated me well and I will recommend them to friends. I have used Auto Brokers in the past and this was the first time I "went at it on my own" with a dealership in almost 10 years. I was happy with the experience. More

When we entered the car dealership, we did not expect to leave with a new car. We have been told that our credit is not good enough to purchase a car at this time. However, Mr. Clark was able to help us pur leave with a new car. We have been told that our credit is not good enough to purchase a car at this time. However, Mr. Clark was able to help us purchase a car. Not only we were able to buy a new car, but we succeeded in staying within our budget. More