Freeway Ford

We recently moved back to Colorado from overseas. We had not own a car for 16 years and were dreading the car dealership experience....hard sell etc. After researching various makes and models of cars, not own a car for 16 years and were dreading the car dealership experience....hard sell etc. After researching various makes and models of cars, we decided to buy a ford fusion. An internet search showed that Barbee's Freeway Ford had the exact make, model and color that we wanted. The only thing that was missing was the back up camera. Since it was a Sunday, we went to the car lot and looked at the car. My husband sent an email that night inquiring about the car. We got an immediate response from Jordan Arnesen indicating that he would be available to meet with us on Monday. Jordan answered our questions and there were no high pressure techniques used. All negotiations were handled by Jordan. My husband and I both felt that we got a great deal so there was no need to keep looking. We were also assured that the backup camera could be installed and that the quality would be equal to a factory install. This was done in a very timely manner and the camera appears to be working fine. Jordan also spent time going through all of the car features and offered further assistance if I had any questions or problems. It was definitely the best car buying experience we have ever had. More

I was looking for a Ford Fusion and I have problems with my head rubbing the top of the car because of my height.. Irwin is a true pro.. After showing me the 2011Ford Tauraus with a much taller cabin my dec my head rubbing the top of the car because of my height.. Irwin is a true pro.. After showing me the 2011Ford Tauraus with a much taller cabin my decision was clear thanks to Irwin!!!! I will tell my friends and family how great of experince i had thanks Irwin!!! Danielle Lucke More

Great, friendly service. No high pressure sales. Of course they present you with many added options like prepaid service, security, oil changes. I did opt for the security (among others) but the secur course they present you with many added options like prepaid service, security, oil changes. I did opt for the security (among others) but the security system didn't work. So they refunded my money. Very knowledgeable about the product. I highly recommend Freeway Ford in Denver. More

After going to 2 dealership who tried to bait & switch, I called Jordan about a specific vehicle and he went out of his way to make sure it was available when I got there. The staff was friendly an switch, I called Jordan about a specific vehicle and he went out of his way to make sure it was available when I got there. The staff was friendly and curtious at all times and if we had a question they answered it up front. Great Service More

When I arrived at the store I was treated by Irwin who was more than happy to show me some cars. But once he found out I was looking to buy in a week or two he seemed to change the way he treated me. He was more than happy to show me some cars. But once he found out I was looking to buy in a week or two he seemed to change the way he treated me. He no longer wanted to work with me and left me on the lot for over 15 min waiting to go on a test drive. I had planned on buying a car from him in a few week time, but now I'm a happy owner of a ford fusion I bought at groove. They treated me with respect the entire time, even after finding out I was buying in the future. I can not and will not recommend this dealer even for the $200 referral money they offer. More

My experience from begining to end was fantastic! My salesman was very helpful and knowledgeable. They found the car I wanted and did it quickly. They gave me top dollar for my trade and a great interes salesman was very helpful and knowledgeable. They found the car I wanted and did it quickly. They gave me top dollar for my trade and a great interest rate on my loan. Finance was qiuck very helpful. I have bought at least a dozen cars over the years and have never had such a pleasant experience. I would highly recommend the people at Freeway Ford to everyone. More

Left email msg early sat eve and received call W/I 1/2 hour. Salesman VERY knowledgable and helpful. Arranged new truck quote and trade-in value for my vehicle. I was able to check value of deal with ot hour. Salesman VERY knowledgable and helpful. Arranged new truck quote and trade-in value for my vehicle. I was able to check value of deal with other dealerships and closed sale Monday. Went into office and all paperwork done in < one hour and I drove away in great new truck. More

Ron followed up on our internet inquiry. We stopped by BECAUSE of the Christian salutation he left with his phone message. Ron is a gentleman, extremely knowledgeable, knew most of the answers but happil BECAUSE of the Christian salutation he left with his phone message. Ron is a gentleman, extremely knowledgeable, knew most of the answers but happily looked up additional information (we are purchasing a truck and had numerous questions about towing capabilities). Absolutely no pressure but he obviously wanted to close a deal. My husband had been interested in a Ford. I didn't care BUT once I learned about the safety fetures in the Ford I did not want to look at any other make. Ron took time and pride in showing us all the features, especially the computer navigation, entertainment, etc. system. He also found us the exact truck we wanted and we are looking forward to picking it up next week. Ron is the best!! There is absolutely no doubt that I would refer folks to him. Also, I am extremely impressed with the cleanliness of the entire dealership. We were in what I believe is the prep area for new vehicles. The cleanliness was impressive and speaks for the professionalism of the dealership. We also dealt with Stephanie the Finance Manager - again extremely professional. It is interesting to note that Ron, in true salesman form, was warm and charming and friendly while taking care of business whereas Stephanie, in her financial role was professional and business like without the warm and fuzzy. Each perfectly matches their demeanor with the position they hold. I hate shopping for a vehicle. I am immediately defensive. This experience with Ron has absolutely changed how I feel and we will definitely be back here for our next vehicle - but hopefully not for a long, long time. More

We acquired a used car from Freeway Ford. We had been using their service center for years, and we had bought a new car from them a few years ago (this is why we rate Quality of Work as a 4). This is th using their service center for years, and we had bought a new car from them a few years ago (this is why we rate Quality of Work as a 4). This is the first time we have had such a problem with them. Unfortunately, it is also such a major departure from their previous behavior that we have found another dealership for service and we will not be returning to them to buy a car in the future. Here is what happened: They told us that all of their cars would have two keys and would have the door code re-set. When, in the end, they sold us a car that they had to acquire from another dealership, it did not have the door code re-set and it only had one key. This is where the issues started. First, we asked to talk to someone about acquiring an extended warranty plan. Even after multiple calls and messages from us to them, no one on their end ever returned our calls about this. That's a $2K+ loss for them. But really, that's not the largest problem we had with them. When we picked up our car, the sales team assured us that they would re-set the code for us for free, and acquire an additional key for us for the cost of the key (programming included for the key as well). It took us over two weeks of phone calls to the dealership and the service center to get this scheduled, and then, after we dropped our car off, we were told that the additional key was to be $30.00 more expensive than we were quoted initially and dealership refused to cover the cost of programming the additional key. While we were willing to pay the programming charge OR the $30.00 additional cost, we weren't willing to pay for both. The result is that for approximately $30.00, this dealership has lost our business, and the business of our friends and family. We are really very disappointed. The sales team was always polite and nice, but they didn't keep their promises, and that is worth a lot more than $30.00 to us. (Additionally, we have since found another source for the key, for less than the initial quoted "dealer cost" of the key, including programming.) More

Jordan was consistently available, courteous, and professional. He helped me find the car I wanted without trying to sell me items I clearly indicated I did not want. I have generally found purchasin professional. He helped me find the car I wanted without trying to sell me items I clearly indicated I did not want. I have generally found purchasing a new car to be a bit of a chore. My experience with Jordan was great. I would recommend him to a friend. Not only did he help me find the car I wanted at a price I could afford, he also helped me retrieve the stuff I had accidentally left in my old car after driving off in my new one. Overall, it was a very positive experience. More