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507 Reviews of Freeway Ford - Service Center
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August 01, 2019
Service Very friendly at check in. Extremely fast service. Kept me informed about the progress of my vehicle. Will never go back to apple valley ford. Very friendly at check in. Extremely fast service. Kept me informed about the progress of my vehicle. Will never go back to apple valley ford. More
by MAKINWAKE3
Verified CustomerEmployees Worked With
Rick
July 31, 2019
Dishonest Quote for Service Item This is a review of the service dept. They provided a dishonest quote, saying I needed new rear & front brakes @ $800.00. Specifically, they said the This is a review of the service dept. They provided a dishonest quote, saying I needed new rear & front brakes @ $800.00. Specifically, they said the rear brakes were "metal on metal" and the fix needed to happen ASAP. I thought it was odd since I have never heard any noise when braking (and my car is relatively new at 35,000 miles). I had a road trip planned for the same week, so wanted to get a second opinion. I went to Midas on Lake Street in Minneapolis. What a difference in customer service & honesty. They told me I am good to go for now + at least 5,000 miles (and even showed me the brake pads up against the measuring tool) - at no charge. They also documented that there are 8MM and 5MM left on the pads (versus the 0MM and 1MM that Ford documented). I do have paperwork showing the difference. To add to the poor experience at Ford, they also could not find my keys at the end of my quick lane appt (which took two hours). And they forgot )or just decided not to) do one thing I wanted (pull the door code). Unfortunately (or maybe fortunately for me) by that time I was out of patience and time. They also said they wanted $50.00 which seemed steep to get a door code #. It could be standard, I am not sure. The woman at the service reception desk was kind and friendly. I hate giving a bad review, but it is sometimes needed to prevent others from having a shady experience. I won't be back. This is for the Freeway Ford in Bloomington on Lyndale. More
by waynecargarage
Employees Worked With
Service Advisor was Paul Lovaas
July 25, 2019
Warranty Recall Received a letter from Ford about a warranty recall on the rear suspension toe link on my 2017 Explorer. When I brought the car in, Dean, the service Received a letter from Ford about a warranty recall on the rear suspension toe link on my 2017 Explorer. When I brought the car in, Dean, the service advisor explained to me I was a week early from my scheduled appointment, but not to worry he could fit me in. Due to this, it took a bit longer than it would have, but I was happy to be fit in and have it done. He also explained that if they found my wheels out of alignment, they could do the alignment for about half price than if I had it done at a later time. I gave him permission to go ahead with that also. Car was done on time and it drives great with the alignment. More
by Greg148
Employees Worked With
Dean Gustafson
July 25, 2019
Good service poor price . Everyone was friendly and helpful. The price and hours to complete the work was more than I’ve paid elsewhere for similar work. . Everyone was friendly and helpful. The price and hours to complete the work was more than I’ve paid elsewhere for similar work. More
by PK42
Employees Worked With
Dean Gustafson
July 23, 2019
transmission problem I took my 2014 Ford Cmax hybrid (nearly 95,000 miles) to Freeway Ford service because it had started to make a strange noise when it was regenerating I took my 2014 Ford Cmax hybrid (nearly 95,000 miles) to Freeway Ford service because it had started to make a strange noise when it was regenerating the battery while idling. The reason I picked Freeway Ford is because they had very good service reviews on this site! It understandably took a couple hours for them to diagnose the issue but it turns out there was a major problem with the transmission that required a replacement (still in progress.) Thankfully, the replacement will be covered since the hybrid has a 100,000 mile warranty, and my service advisor, Dean Gustafson, was great about getting a loaner for me (covered by Ford) because I had to go out of town for the weekend. I'm looking forward to getting my vehicle back and will review again after that, but wanted to share that it had been a really good experience so far. (Shout-out also to Loretta in service reception who was super nice!) More
by KSL
Employees Worked With
Loretta, Dean Gustafson
July 23, 2019
Two tires were not there as promised. I brought my SUV in Monday at 7 and the service department was very, very busy. I needed two new front tires and they were to be ordered and in stock I brought my SUV in Monday at 7 and the service department was very, very busy. I needed two new front tires and they were to be ordered and in stock on Tuesday when I came back for the tire mounts and balance. However, when I arrived, the tires were not in and I had to come back two hours later. Again the service desk was unusually busy and congested. No big deal but, I have always had quicker service than this. More
by HappyEscapeOwner
Employees Worked With
Colleen
July 22, 2019
Fix turn signal & check for needed repairs Colleen was very knowledgeable , helpful to me. I have faith in her recommendations. Her helpfulness would make me come back and I would recommend yo Colleen was very knowledgeable , helpful to me. I have faith in her recommendations. Her helpfulness would make me come back and I would recommend your service department. I miss WADE and Phil. More
by LISATREASURETROVE
Employees Worked With
Colleen
July 22, 2019
Service was excellent. Quality of work great. But I found the pricing for services confusing and a little misleading. Pricing should be clearer. Was impressed was excellent. Quality of work great. But I found the pricing for services confusing and a little misleading. Pricing should be clearer. Was impressed with the accuracy of service time estimate. More
by MARKUSSANDS
Employees Worked With
Tyler Sundberg
July 18, 2019
It was awesome service Paul checked me in and told me it would 1 to 1 1/2 hours and it was completed. He was very helpful when I asked about having my door repaired and gave Paul checked me in and told me it would 1 to 1 1/2 hours and it was completed. He was very helpful when I asked about having my door repaired and gave me the name/address/phone number-very helpful. More
by Jayne
Employees Worked With
Paul
July 18, 2019
Great Experience Fixed my truck in a timely manner and explained everything they did. Service was very good. washed my truck and left it very clean. thanks Fixed my truck in a timely manner and explained everything they did. Service was very good. washed my truck and left it very clean. thanks More
by sgrausam
Employees Worked With
Dean Gustafson, John Loos
