Freeway Ford - Service Center

Great Customer Service This review refers only to my recent visit. The quick lane was busy but over two hours for an oil change and tire rotation was a bit excessive especia This review refers only to my recent visit. The quick lane was busy but over two hours for an oil change and tire rotation was a bit excessive especially considering I had the work done in the 'Quick Lane'. The guy who waited on me was the absolute best I've experienced at Freeway Ford. According to my invoice, I believe his name is Richard Stack. I never expected a guy as nice as he was at Freeway Ford. I followed up with a phone call regarding a low battery test result attached to the invoice. The guy I spoke to, unidentified, was courteous and thoroughly explained what the test result meant. This recent experience with Ford was by far my best. More

Randy McD Done quickly, great quality and very friendly. Change oil, rotated tires and check everything else. Would tell other about visit and would return in Done quickly, great quality and very friendly. Change oil, rotated tires and check everything else. Would tell other about visit and would return in future. More

Engine work Costly repair but fair when compared to other shops. Work was done close to the estimated time. The repair seems to have resolved the issue. Costly repair but fair when compared to other shops. Work was done close to the estimated time. The repair seems to have resolved the issue. More

Clear and Helpful The staff is always good at communicating to me what needs to be done. They are always friendly and helpful. I know I can trust their advice on what n The staff is always good at communicating to me what needs to be done. They are always friendly and helpful. I know I can trust their advice on what needs fixing and what can wait. More

Very Pleased! My oil change was “quick” and easy, perhaps because I was there at 7:30 AM. Colleen was very friendly and pleasant, as were other staff people. She ev My oil change was “quick” and easy, perhaps because I was there at 7:30 AM. Colleen was very friendly and pleasant, as were other staff people. She even had my dirty car washed. Thanks to all! JanM More

Great customer care! Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off a Our great customer service began with the telephone scheduler. I called Freeway because my typical Ford dealership just told me “you can drop it off and it may sit here for a week or our next available appointment is in early January. I then called Freeway and was given a time of 7 AM the next morning or a time 2 days away. The easy decision was the next morning! We were actually able to drop the car off the night before with the key drop. I talked to Dean the next morning and he was in process of entering the vehicle information, and thought the repairs should be done by end of day. Dean called later that day to let me know that the vehicle would not be ready for me that evening and offered a rental car on them for us to use tomorrow. We were able to pick up the rental that afternoon. The car was fixed the next day, below the estimated cost of repairs! We are 100% satisfied with Freeway and felt we received fantastic customer care! I won’t go back to the other dealership. More

Oil Change Very friendly and professional I decided to wait in the lounge for it to be done and it was the exact length they estimated for the service Very friendly and professional I decided to wait in the lounge for it to be done and it was the exact length they estimated for the service More

Great service! I experienced professional service when I brought my vehicle to Freeway Ford for an oil change. Colleen provided updates of the work being done, off I experienced professional service when I brought my vehicle to Freeway Ford for an oil change. Colleen provided updates of the work being done, offered additional services without pressure, and explained all information on the billing statement. More

Great Service Department Thanks for your attention and care! Mark was awesome and the team was great. The Bloomington community is lucky to have a great dealership representin Thanks for your attention and care! Mark was awesome and the team was great. The Bloomington community is lucky to have a great dealership representing the Ford brand. More

Nav display off roading Tyler did a great job of letting me know what was going on and the step being take to repair my truck. I did ask to have my tires rotated . not sure Tyler did a great job of letting me know what was going on and the step being take to repair my truck. I did ask to have my tires rotated . not sure if they did it. only because the tire pressure ranged for 44 to 37 psi. More