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507 Reviews of Freeway Ford - Service Center
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January 21, 2019
Always reliable. Good, reliable service, fixed the problem as expected. Really appreciate the shuttle service and coffee, etc. in the waiting room. Friendly and profes Good, reliable service, fixed the problem as expected. Really appreciate the shuttle service and coffee, etc. in the waiting room. Friendly and professional staff. Thank you! More
by sheath5
Verified CustomerEmployees Worked With
Jonathan Fern, Dean Gustafson
January 21, 2019
Warranty Work Had a tune up including spark plugs done at Freedom Ford.. When one of plugs failed a short time later, they stood by the work and replaced for free. Had a tune up including spark plugs done at Freedom Ford.. When one of plugs failed a short time later, they stood by the work and replaced for free. Dean was great about it. More
by chemepilot
Employees Worked With
Dean Gustafson
January 19, 2019
Oil change & recalled part replacement They were very knowledgeable and answered all my questions politely and didn't try to talk me into anything that I didn't need. We dropped off my veh They were very knowledgeable and answered all my questions politely and didn't try to talk me into anything that I didn't need. We dropped off my vehicle and expected to get it the next day. Within an hour and a half it was done and we could go pick it up. It was washed and fixed and the price was much better than my last oil change at a chain that I will never go back to. All my servicing needs will be done there from now on. I didn't use the waiting room but saw it when I went to pay. It was very clean and I would have no problem waiting there for my next appointment. More
by SMSLOBODNIK
Employees Worked With
Ryan Neis
January 18, 2019
Oil Change Took my car in to get an oil change before driving down to Florida. I got in pretty quickly. After about 40 min. Jonathan explained to me about an iss Took my car in to get an oil change before driving down to Florida. I got in pretty quickly. After about 40 min. Jonathan explained to me about an issue to watch or have checked out in Florida. There was an minor oil leak under car. They were not real sure of where the leak might be, so they put die in to have the Ford dealer in Florida check it out. After this was discussed and a note put on the service report, they finished up "The Works" and I was out within an hour. More
by Greg148
Employees Worked With
Jonathan Fern
January 18, 2019
Work was well done Work was done efficiently and ahead of estimated schedule. People were friendly and the lady in the coffee shop/service area was helpful. I will go Work was done efficiently and ahead of estimated schedule. People were friendly and the lady in the coffee shop/service area was helpful. I will go back to them for future work. More
by FRANKSKID
Employees Worked With
Dean Gustafson
January 18, 2019
People were very professional. It would be nice to see the facility remodeled. You could sell tons of more cars in this location. It is a old building and not very welcoming. The s It would be nice to see the facility remodeled. You could sell tons of more cars in this location. It is a old building and not very welcoming. The staff is doing great for what they have! More
by GCHAPMAN6534
Employees Worked With
Dean Gustafson
January 18, 2019
Power Shift Transmission fix It was obvious from the first moment when I entered the service that the primary goal of the service staff is to satisfy the customer. The troubling P It was obvious from the first moment when I entered the service that the primary goal of the service staff is to satisfy the customer. The troubling Power Shift Transmission in my Focus 2013 has been replaced for free (Settlement with the Ford Company). In addition, a loaner vehicle was provided for me for the duration of car repair. It was highly professional approach, I really appreciate it. More
by IVAN15
Employees Worked With
Bryan Stumpf
January 18, 2019
Great service Tyler took the time to explain the issue and the service was completed in a timely manner. No issues or concerns with any part of the experience. Tyler took the time to explain the issue and the service was completed in a timely manner. No issues or concerns with any part of the experience. More
by Amanda.Pater
Employees Worked With
Tyler Sundberg
January 16, 2019
Recall Work I was notified that my 2018 Ford F150 had a couple of recalls, so after having my door freeze open several times, I decided it was time to have it fix I was notified that my 2018 Ford F150 had a couple of recalls, so after having my door freeze open several times, I decided it was time to have it fixed. I dropped my truck off in the morning and had my wife pick me up. I drove her to her work and dropped her off. I picked her up in the evening and had her drop me off at the dealership. Upon arrival, I waited for them to bring my truck around. When I saw it, the fingerprints and grease was apparent on the doors and windows. Upon further inspection, I found a substance like glue on my seats, front and back and my divers door panel by the window/mirror controls had a gouge in it. I pointed it out to the employee and he took pictures and proceeded to wipe down the seats and the windows/door panels. Then they took it through the car wash. I drove it home after waiting for quite a while. I got up the next morning and got in my truck for work and low and behold, the door wouldn't stay shut. I had to take it back to the dealership and got a loaner vehicle while they fixed it again. Apparently they didn't replace the actual lock the first time??? I left it with them overnight and picked it up the next day, it seems to be fixed at this point. Dean was good to work with, I'm just very disappointed with the first go -around and the wasted time in my life. More
by randy41
Employees Worked With
Dean Gustafson
January 16, 2019
Great service Thanks for the fast and great service! I appreciate being anle to come in super early and get the rest of my day done as well!! Thanks for the fast and great service! I appreciate being anle to come in super early and get the rest of my day done as well!! More
by ofadonai
Employees Worked With
Jonathan Fern
