Freeway Ford - Service Center

In and out Excellent customer service. Staff is so friendly and helpful. I go to this dealership for everything, and I wouldn't go anywhere else. Thank you! Excellent customer service. Staff is so friendly and helpful. I go to this dealership for everything, and I wouldn't go anywhere else. Thank you! More

Oil change Was told that it would take 90 minutes as they were busy but instead of 90 it was only 45. Was out in less time then they said. Was told that it would take 90 minutes as they were busy but instead of 90 it was only 45. Was out in less time then they said. More

Problem was not fixed! In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with In the past they have been great, recently not so much. My service truck has been in the shop for almost 3 weeks this month for the same problem with no confidence in repair. On the sales side, I’ve instructed them to find me a new truck and give me a solid fair number for mine, no response. Needless to say I’m moving on to another dealership, it’s really too bad because I’ve boughten several vehicles from them and my service has always been done there including buying tires for the 4 cars/trucks I own, they don’t recognize a loyal customer and they sure don’t seem to take care of them. Finance department is great! More

Back Door Lock - A mystery why it wouldn't lock! My Escape had an issue with the locking system for the back hatch. Tyler was diligent in trying to figure out why the door wouldn't latch. It took a My Escape had an issue with the locking system for the back hatch. Tyler was diligent in trying to figure out why the door wouldn't latch. It took a few days, but he never gave up. And, he kept me informed of his progress. For that I am very appreciative. More

Kudos to Tyler! Tyler in service excelled by providing outstanding customer service on a recent visit. He explained the issue in detail and answered every question I Tyler in service excelled by providing outstanding customer service on a recent visit. He explained the issue in detail and answered every question I had. I am appreciative of him keeping me updated on the progress of my repair. I will continue to bring my vehicle to Tyler and the team. More

Very friendly, attentive staff Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when thing Came in for a routine oil change, The staff checked for any service notices, did not find any, finished on time, and communicated very well when things were complete. More

Good, but better if I had a squealing noise that needed fixin', and I trust the dealership technicians, so I continue to take my truck to Freeway Ford. On this occasion, I had a squealing noise that needed fixin', and I trust the dealership technicians, so I continue to take my truck to Freeway Ford. On this occasion, I made an appointment on-line, which allows for choices of date and time. Once I made the appointment and added all the data (name, phone, email) the system said it was complete. Here's the "better if" - I never received an email confirmation of the appointment. I had to call the service department to confirm the appointment myself, which defeats the purpose of making an on-line appointment. A simple email confirm stating that the appointment was made and some basic info would have been comforting for me to receive. I'm sure the appointment system has that feature, please start using it. Otherwise, the appointment was fine, no issues, Tyler spent time explaining the repair to me, and met me afterwards to talk about the parts warranty. The price of the repair was high, but I expect that from a dealer service center. I also expect it to be fixed to manufacturers standards and with Ford parts and a warranty for the parts, so you get what you pay for. Thanks! More

Service I usually do not respond to these types of surveys. Received great service in a timely many over the last 2 years at this facility. I usually do not respond to these types of surveys. Received great service in a timely many over the last 2 years at this facility. More

Awesome service Dude in quick lane was awseome! Super friendly! Even shook my hand! I won’t go anywhere else for oil changes, etc! Thanks dude! Happy holidays! Dude in quick lane was awseome! Super friendly! Even shook my hand! I won’t go anywhere else for oil changes, etc! Thanks dude! Happy holidays! More

Still not fixed Made an appointment to have my stereo fixed they did not get it in that day I had to leave it overnight the next day they said it was ready like at 8 Made an appointment to have my stereo fixed they did not get it in that day I had to leave it overnight the next day they said it was ready like at 8 AM when I picked it up it still wasn’t working obviously they just don’t know how to fix it or they just didn’t want to deal with it..but why do I make an appointment and bring it in then I just bought the darn thing More