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507 Reviews of Freeway Ford - Service Center
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November 19, 2018
THe service was awesome From the time I drove my car in to be fixed to the time I left. Everyone was so kind and helpful. I would not go anywhere else . I have told my friend From the time I drove my car in to be fixed to the time I left. Everyone was so kind and helpful. I would not go anywhere else . I have told my friends and family to go there also More
by 1958suzz
Verified CustomerEmployees Worked With
Dean Gustafson
November 19, 2018
Recall I like having my work done there because if you ask a question the actual tech doing the work will explain the process of what will be done to correct I like having my work done there because if you ask a question the actual tech doing the work will explain the process of what will be done to correct the issue. Though I rarely ever have a problem with my last 3 trucks it's nice to have such good service. More
by DALE.HANSON
Employees Worked With
Zach Walker, Ryan Neis, Dean Gustafson
November 19, 2018
Loves these guys!!! There isn't much more to say but they are the be as t great people skills and make you feel like family.. they are fast!! Wouldnt bring my diesels any There isn't much more to say but they are the be as t great people skills and make you feel like family.. they are fast!! Wouldnt bring my diesels anywhere else More
by SOTAOUTDOORSERVICES
Employees Worked With
Brian Steinhorst, Barry McDaniels, Brian Ward, Tyler Sundberg
November 19, 2018
Excellent The sales gentleman was very knowledgeable very easy to work with same with your sales manager and your service department was excellent thank you wou The sales gentleman was very knowledgeable very easy to work with same with your sales manager and your service department was excellent thank you would you recommend your dealership to anyone More
by Arlolindquist
Employees Worked With
Patrick Martin, RJ Johnson, Tyler Sundberg
November 19, 2018
Excellent service Excellent customer service, ensured that everything was as it should be and that we felt like their priority. They made sure that our needs were taken Excellent customer service, ensured that everything was as it should be and that we felt like their priority. They made sure that our needs were taken care of. More
by Ryan
Employees Worked With
Tim Ross, Shane Whittall
September 13, 2018
Car Repair We recently had the transmission rebuilt and experienced a fluid leak. The service group immediately scheduled a return visit and resolved the issue We recently had the transmission rebuilt and experienced a fluid leak. The service group immediately scheduled a return visit and resolved the issue along with repairing the exhaust system and changing the oil. They even gave me a ride home so I didn't need to wait on-site. Great customer service. Thank you. More
by customer
Employees Worked With
Sorry - I don't know the names of the staff.
June 19, 2018
Oil Change Car was done on time, A greasy handprint was left on inside door 😞 otherwise everything was good... Was nice to be able to see my car being worked o Car was done on time, A greasy handprint was left on inside door 😞 otherwise everything was good... Was nice to be able to see my car being worked on from waiting room. More
by Escape
Employees Worked With
Bill Campbell
June 16, 2018
Frustration with service initially - but finally found probl Found car would not start in AM. Jump started, brought to service. Service charged battery, but could not/would not diagnose why car didn't start. Wee Found car would not start in AM. Jump started, brought to service. Service charged battery, but could not/would not diagnose why car didn't start. Week later, same thing. Again, no effort to track down why car didn't start. Week later, same thing happened. Changed service advisor to Gustafson. He had us call tow truck to bring card in. He wanted to look at car when it would not start. But Could not tow car without starting it to get out of garage. So Left car with Gustafson for a week to wait until it wouldn't start and see if ther is some draw, or whatever. Asked why can't you put in new battery.? Apparently FORD doesn't allow this when their testing shows the battery is charged. Finally after about a week sitting at your service center the car didn't start, the battery was dead, and you installed a new battery - as car still under warranty. Just glad it's fixed. But wondering why initial service advisors didn't try to find out why car didn't start. .. twice??? More
by george234
Employees Worked With
Gustafson - service.
June 13, 2018
Normal Maitenance I have purchased a number of vehicles from Freeway Ford and bring them back to their Quicklane for regular service. Pat does a great job taking care o I have purchased a number of vehicles from Freeway Ford and bring them back to their Quicklane for regular service. Pat does a great job taking care of me and getting me in and out. They do a very efficient job and even though I put a lot of miles on my car, I have never had a problem. They keep me up to date on any other items that should be addressed, but I have never felt pressured or up sold. I will continue to bring my car into Freeway Ford for my maintenance. More
by Greg148
Employees Worked With
Pat in Quicklane Service
June 10, 2018
Service Center Had an oil change, blinker bulbs replaced along with a recall issue addressed. Service was fast and price was very reasonable. Staff was professional Had an oil change, blinker bulbs replaced along with a recall issue addressed. Service was fast and price was very reasonable. Staff was professional and friendly. More
by CMax14
Employees Worked With
Service advisor 1552
