Freeway Ford - Service Center

Routine service I took my F-150 in for routine oil change and tire rotation and never got the tires rotated like I was told. I know this because I had a slow leak in I took my F-150 in for routine oil change and tire rotation and never got the tires rotated like I was told. I know this because I had a slow leak in the left front tire and it is still there. I wasn't sure they got rotated the time before this either. More

oil change and tire rotation done in time that was said, the car wash was a bonus, very friendly and pleasant to talk too, overall very happy with my visit done in time that was said, the car wash was a bonus, very friendly and pleasant to talk too, overall very happy with my visit More

unacceptable customer service. The positive: The man who helped me was polite and kind. My car was serviced in a timely manner. I appreciated the car wash. The negative: When I The positive: The man who helped me was polite and kind. My car was serviced in a timely manner. I appreciated the car wash. The negative: When I stepped up to the service counter, four people were seated at computers. They all looked up at me however totally ignored me. Some were having conversations with each other, no one was on the phone. I was the only customer. Not one acknowledged me! No one welcomed me to FORD. Or said "Just a moment, I'll be right with you", or "How may I help you?' I was totally ignored by all of them. It was extremely uncomfortable and needless to say, upsetting. Finally someone asked if I needed help. I don't know how much time had lapsed at this point but it was long enough my son-in-law, who was taking me back home, got out of his vehicle and came to see what the hold up was. What should have taken five minutes took what felt like an eternity. It was extremely uncomfortable standing there and absolutely unacceptable custom service! More

I went in for an oil change. FAST< FRIENDLY < SERVICE Every time I stop I am greeted with a warm and friendly smile. They were fast and I was on my way. It was a very busy morning and I really thought i Every time I stop I am greeted with a warm and friendly smile. They were fast and I was on my way. It was a very busy morning and I really thought it would be a longer wait. Some people complain that they aren't greeted...try greeting them first with a warm smile and a cherry hello and you will get it right back. More

Oil change I stopped in for a Quick Lane oil change. They said it could be up to an hour and a half wait, but it was finished in 45 minutes. They did a great job I stopped in for a Quick Lane oil change. They said it could be up to an hour and a half wait, but it was finished in 45 minutes. They did a great job, and also topped-off other fluids. With coupon, it cost just under 30 bucks. More

Great Quick Lane service today! I got right in and right out very quickly using the Quick Lane for a recall repair on my Ford Fusion. Free popcorn to boot! I got right in and right out very quickly using the Quick Lane for a recall repair on my Ford Fusion. Free popcorn to boot! More

recall Brought my car in as I had a recall notice. Everything went perfectly, they gave me a shuttle ride back home, so there was no interruption in my day. Brought my car in as I had a recall notice. Everything went perfectly, they gave me a shuttle ride back home, so there was no interruption in my day. Very satisfied customer. More

Top Notch service My service man Dean, at Freeway Ford, has regained my confidence in the dealership. He will help you save time and money with his background knowledge My service man Dean, at Freeway Ford, has regained my confidence in the dealership. He will help you save time and money with his background knowledge on your car. I’m a Freeway Ford client for 6 cars now, and I will buy more. Thanks Dean for all your help in the service department for my car. Randy R. More

Service I went in the auto show special service, they used my coupon. They are always very kind, no high pressure. Sales and service alike, provided ver I went in the auto show special service, they used my coupon. They are always very kind, no high pressure. Sales and service alike, provided very friendly service. More

Warranty and Routine Work always a positive experience My 2013 Escape had been in many times for warranty work and I was always treated professionally and promptly and provided with transportation or a ren My 2013 Escape had been in many times for warranty work and I was always treated professionally and promptly and provided with transportation or a rental. Also, regular maintenance in the Express Service Lane has also been done promptly and within a reasonable price. Their estimates are usually right on. My last service date was March 8, 2018 where I had an excellent mechanic take care of the 30,000 mile maintenance service. Thanks again, Freeway Ford More