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507 Reviews of Freeway Ford - Service Center
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February 27, 2018
Friendly service The staff at Freeway Ford was very helpful and friendly when I went in for some warranty service. The service was well done and quick. I would definit The staff at Freeway Ford was very helpful and friendly when I went in for some warranty service. The service was well done and quick. I would definitely recommend. More
by Michelle S Ewer
Employees Worked With
Dean Gustafson
February 25, 2018
Great service deapartment I've been taking my 2013 Escape to Freeway Ford Express Servive for almost five years. The staff is friendly and very knowledgeable. They make servi I've been taking my 2013 Escape to Freeway Ford Express Servive for almost five years. The staff is friendly and very knowledgeable. They make service recommendations without pressure and the cost for service is reasonable, I highly recommend. More
by Satisfied customer
Employees Worked With
Express service staff
February 08, 2018
Recall work I chose not to have rental car even though one was available free of charge due to recall work. The transport service was excellent. The work took a I chose not to have rental car even though one was available free of charge due to recall work. The transport service was excellent. The work took an extra day as the technician was sick. Work seemed to be done okay. The only thing I don't like is the drivers' seat was all messed up. It took me a little while to get it back where it was comfortable. Minor inconvenience. More
by Bison 1
Employees Worked With
Dean Gustafson,
February 02, 2018
Thank you Dean and staff Dean and his staff are very accommodating. And always helpful and smiling. We have two Ford vehicles and always have good service . Thank you Freeway Dean and his staff are very accommodating. And always helpful and smiling. We have two Ford vehicles and always have good service . Thank you Freeway Ford More
by Lynng
Employees Worked With
Dean ? In Service, Patrick Martin
January 26, 2018
Louie and the team take such good care of me!! Every one has been so helpful and attentive. I won't take my car anywhere else for servicing. Reasonably priced and helpful when recommending necessar Every one has been so helpful and attentive. I won't take my car anywhere else for servicing. Reasonably priced and helpful when recommending necessary services. More
by Ashleigh Harper
Employees Worked With
Kim
January 19, 2018
OIL CHANGE/SERVICE I use quick lane, always great! Very friendly people, and very helpful, not pushy, never padding the work that needs to be accomplished. Keep up th I use quick lane, always great! Very friendly people, and very helpful, not pushy, never padding the work that needs to be accomplished. Keep up the Friendly service. More
by James
Employees Worked With
Brian Steinhorst
January 06, 2018
Instrument Cluster Failure on 5 Yr Old F150 The instrument cluster went out on my 2012 F150, it cost $900 to replace, when I went to talk to the dealership manager about my dissatisfaction, he i The instrument cluster went out on my 2012 F150, it cost $900 to replace, when I went to talk to the dealership manager about my dissatisfaction, he immediately passed me off to the Service Manager, he could not get rid of me any quicker. When I asked the service manager (he was nice) if one should expect the instrument cluster to fail on a 5 year old vehicle, he said no, but that Ford would do nothing for me since my vehicle had 100K miles. When I asked to have the failed cluster, he indicated that I would have to pay the $350 core charge to keep it, which means these clusters are easily repairable. I am an engineer who has performed a lot of circuit board failure analysis, the fact that the cluster failure frequency increased over time indicated this was a sign of a solder joint failure. And Ford and Freeway Ford are not willing to stand behind a manufacturing defect, regardless of the mileage, REALLY!? I have a 5 year old Apple iMac computer, the monitor hinge failed, Apple indicated that this should never have happened and covered a $180 repair even though it was out of warranty. Apple has a customer for life. I had 1.5 year old Honda Odyssey, one of the passenger door motors failed, even though out of warranty the dealership covered the $500 repair because it should not have failed. Honda has a customer for life. Ford and Freeway Ford have an instrument cluster failure that should not have ever happened, instead of backing their vehicles, they hide behind the excuse the vehicle has 100K miles, do you think they have a customer for life!? I have owed numerous Fords over the years, and had (3) Fords at the time of the incident, I immediately sold my Escape and when the time comes to replace my Focus and F150, do you think I will replace them with a Ford, NO, because they have CLEARLY demonstrated they will not stand behind them, even if the issue was a manufacturing defect!!!!! More
by tgas3801
Employees Worked With
Dealership Manager, Service Manager
December 30, 2017
Dead Battery and New Tires -10 and the car wouldn't start. Battery worked only if jumped. Called Freeway Ford and was told to bring it right over to the Quick Lane and they coul -10 and the car wouldn't start. Battery worked only if jumped. Called Freeway Ford and was told to bring it right over to the Quick Lane and they could install a new battery. Got the car there but the Quick Lane had a 2 hour wait. No worries! Dropped the car off and within 1 hour got a call that the battery was in! They also noticed that my tires were low on tread - which I already knew. Offered a fantastic price on the Goodyear Assurance All Season tires and there was a rebate which they filled out for me and submitted. How easy was that??? LOVE Freeway Ford! Always friendly and always professional! More
by Cinja
Employees Worked With
Pat in the Quick Lane Service Center.
December 27, 2017
great service the service dept goes out of its way to make sure you are satisfied Dean in service takes rewsponsibility of issues and follows up to make sure you ar the service dept goes out of its way to make sure you are satisfied Dean in service takes rewsponsibility of issues and follows up to make sure you are taken care of More
by bobs car
Employees Worked With
dean gunderson
December 19, 2017
Recall Service and routine maintenance Freeway Ford made things super convenient. I arrived for a recall repair and knew I needed new tires as well. My service advisor, Tyler Collins, revie Freeway Ford made things super convenient. I arrived for a recall repair and knew I needed new tires as well. My service advisor, Tyler Collins, reviewed other maintenance options with me quickly and with full transparency. We made a plan and the rental car was ready when we were done. More
by Jeremy J Imker
Employees Worked With
Tyler Collins
