Freeway Ford - Service Center

Dean Provided Great Service Dean was very proactive in understanding my 2014 Escape issue, discussing options, providing prompt feedback on analysis results, and made the process Dean was very proactive in understanding my 2014 Escape issue, discussing options, providing prompt feedback on analysis results, and made the process of getting a free rental car very easy and painless. Service was completed in the time frame Dean estimated. He had a very professional and pleasant demeanor. I would definitely return for future repairs and potential new car purchase in the future. More

Service check I brought my car in to have them check because my push stop car switch Button had fell inside the dash after getting a price for $1,100 to put in a ne I brought my car in to have them check because my push stop car switch Button had fell inside the dash after getting a price for $1,100 to put in a new Switch and the labor the second alternative was to have them glue the button in and that was supposed to be $149 the button never got glued in they took the interior trim off the gear shift area and had the button exposed that way I wasn't happy with that so they redid it so the button would hang out of the dash close to where it was located on the dash they still charge me $149 for that More

OMG!!! My experience has been with service and Quicklane but they have always been amazing, fast service, competitive pricing and amazing attention to the de My experience has been with service and Quicklane but they have always been amazing, fast service, competitive pricing and amazing attention to the details of my life in my Ford! I cannot wait until I move back home, win the lottery and can buy a new Ford from them! Patrick in service/Quick lane is wonderful, trustworthy and full of the integrity that the Ford name represents! More

Great service Went in for an oil change, in and out in about 40 min. Tires rotated and a nail removed. fast good service! Thank you so much. Went in for an oil change, in and out in about 40 min. Tires rotated and a nail removed. fast good service! Thank you so much. More

Exemplary Service We had to leave the country to experience the best service ever. On vacation from Canada in the Minneapolis / St. Paul area, we found that our vehicl We had to leave the country to experience the best service ever. On vacation from Canada in the Minneapolis / St. Paul area, we found that our vehicle was in need of repairs. Even though the service center was booked up, they made time to not only fit us in but got our vehicle back to us in a few hours. A potentially very disappointing time became an enjoyable one. We have been visiting this area for many years and now have another reason to regard it as the special place that it is. More

Quick and thorough I was in for an oil change, tire rotation, and brake check. I was in and out more quickly than anticipated and happy with the service and the compleme I was in for an oil change, tire rotation, and brake check. I was in and out more quickly than anticipated and happy with the service and the complementary car wash. More

Great service Like taking our car to the dealer because they know my Taurus and I feel that they are qualified and are always fair and helpful Like taking our car to the dealer because they know my Taurus and I feel that they are qualified and are always fair and helpful More

My 05 Vibe needed new tires I researched Consumer Reports at the library to find what tires I should buy for my 05 Vibe, Pirelli P-4 All Seasons were top of their list. I found I researched Consumer Reports at the library to find what tires I should buy for my 05 Vibe, Pirelli P-4 All Seasons were top of their list. I found out what Sears Auto Price was, and then contacted Steve Waters at Freeway Ford Quick Lane, who told me their price would save me about $100.00 on 4 tires, they went out of their way to send a driver to pick them up at the warehouse as the other driver had already left. Steve gave me a time to arrive so that the service tech could start the process. The service tech found I had a leaky tie rod that eventually would have to be replaced and that the car should have an alignment after that procedure to ensure my new tires would run true. Steve printed out the $80.00 Pirelli tire rebate coupon, to make it easier for me to obtain it. The alignment process showed that the car has an issue with the rear axle that made the alignment a hairs breath less than perfect, but suggested several end arounds to resolve that. I got the tires I wanted at a great savings, and great attentive service from Steve and Pat! More

Came in for service; drove away in a new car! I brought in my 2014 Fusion on a recall matter and drove home in a 2017 Escape. I thought I'd check and see how much I could get to trade my car in I brought in my 2014 Fusion on a recall matter and drove home in a 2017 Escape. I thought I'd check and see how much I could get to trade my car in and was surprised - I was given a wayyyyy better deal than I anticipated. Patrick walked me through all the scenarios of either purchasing a new car versus a used 2016. He talked to me about lease versus buy. Was very attentive and answered all my questions. Amy explained all the financing information and even tho I am having buyers remorse today (I always go through this) I was given all the information necessary in making this choice. All the other people in the office were pleasant and all seemed to be enjoying working with their customers and visa versa. This Ford dealership (Freeway Ford, Bloomington MN) is where I have been purchasing my cars since the 1990's. More

The Works oil change-rotate Was told car would be in in 30 minutes, then 45 minutes to do work. Was actually done in 40 minutes all complete plus car was. Good clean waiting ro Was told car would be in in 30 minutes, then 45 minutes to do work. Was actually done in 40 minutes all complete plus car was. Good clean waiting room, newspaper available plus t.v. and coffee. I am a happy camper More