Freeway Ford - Service Center

Came in for an oil change, service was very fast. Also had minor problem with pairing my phone with sync. Brian sent me to speak with a service writer that was very helpful. had minor problem with pairing my phone with sync. Brian sent me to speak with a service writer that was very helpful. More

brought my truck in for service 6 weeks after buying the truck from freeway ford,had some recall work done,rear end seals replaced and checked on the nocking sound(slap in the pisten)also asked them the che truck from freeway ford,had some recall work done,rear end seals replaced and checked on the nocking sound(slap in the pisten)also asked them the check on the power steering pump cause it winds all the time,everything was fixed except they never even looked or said anything about the power steering pump witch is still making the noise.........the problem that I have is that now I have to bring it in again and pay more money,not very good costumer services if you ask me.....payed way to much for this truck after finding out whats wrong with it and now they just want to suck my out of some more money.I do think they should look at my truck again at no charge but they keep telling me I have to pay a nothing 60 for them to found out whats wrong More

The most accommodating dealership I have been to. Came The most accommodating dealership I have been to. Came in for oil change and to have a noise checked out. Problem solved. Worked with service and sa The most accommodating dealership I have been to. Came in for oil change and to have a noise checked out. Problem solved. Worked with service and salesperson. Fabulous. More

They were able to work quickly with a bad situation. I had a punctured Gas tank on a 20 year old vehicle on Friday of a labor day weekend. had a punctured Gas tank on a 20 year old vehicle on Friday of a labor day weekend. More

Brian and Carlos in the "quick lane" are great to work with. They are excellent examples of customer service. Dean and Scott both have great customer service too! to work with. They are excellent examples of customer service. Dean and Scott both have great customer service too! More

This was a recall for checking the car. It was positive. I always do the recalls. It was a good experience becuase I didn't have to pay anything. Normally the dealer service is too expensive. I always do the recalls. It was a good experience becuase I didn't have to pay anything. Normally the dealer service is too expensive. More

I always treat my car to the service department at Freeway Ford. I always am greeted as a friend and the service department always takes care of all my cars needs. Luis in the quick lane is the best Freeway Ford. I always am greeted as a friend and the service department always takes care of all my cars needs. Luis in the quick lane is the best. I appreciate that he remembers my name every time I stop in. More

My service rep, Lewis, was great and very helpfull. My overall rating was good and not great because of the overly infalted prices of your replacement/service parts. The vast majority, if not all of the r overall rating was good and not great because of the overly infalted prices of your replacement/service parts. The vast majority, if not all of the replacement parts which are the exact brand that Ford uses,can be purchased on-line or at an auto parts store for less then Ford charges. As an example, I drive a 2010 Mercury Manier Hybrid(love the car)and it needed a replacement Battery Air Filter, Ford's price for the filter was $44.95, I can but it for $25 which is a savings of $19.95 or 45% cheaper! More

Freeway Ford was very helpful and efficient in the repair of our new (used) 2007 Ford Fusion My issue is with Ford Motor Company. We recently purchased a 2007 Ford Fusion, and it's a great car, however recen of our new (used) 2007 Ford Fusion My issue is with Ford Motor Company. We recently purchased a 2007 Ford Fusion, and it's a great car, however recently we discovered that is was leaking fluid. I brought it to Freeway Ford on April 14th, 2011 and explained the issue. The problem was diagnosed as a leaking PS hose and it was replaced. However, the vehicle only has 34K miles on it, and I believe that this should be covered under Ford's warranty program. This is not caused by abuse, road-wear or long time in service, this is a bad hose that was installed on the car in 2007. This was not a little leak, this was a gusher of PS fluid. I have had GM vehicles for years and 110K+ miles and have never had a PS leak on them like this, it should be covered by Ford's warranty!! I feel that this repair and PS hose assembly should be covered by Ford under the 5year/ 50K mile Power train warranty. This vehicle has only 34,000 miles on it! I am very upset with this and would like some assitance from Ford on this issue Thank you Peter Moe peter.moe@donaldson.com 952 / 887-3245 More

I am very disappointed that you chose to discontinue the owner advantage program without notification. I requested a return phone call from Mike Umlauf but he failed to return my call. Iam also concerned wi owner advantage program without notification. I requested a return phone call from Mike Umlauf but he failed to return my call. Iam also concerned with the advice given by the service advisor for unnecassary repairs. I am left questioning the credability and integrity of the service department. More