Freeway Ford - Service Center

Brought the car in after seeing drips under the car for a few days...several issues were found and repairs done for $1,757...car was in from noon-Thur to 5pm-Fri...Scott checked me in on Thur, and Dean kept few days...several issues were found and repairs done for $1,757...car was in from noon-Thur to 5pm-Fri...Scott checked me in on Thur, and Dean kept me informed on Friday. ...Scott called with the estimates (Thur) and explained the issues...he mentioned he liked to 'over-estimate' a little just in case...as it turns out the actual repair amount came out a 'little less', which I appreciated. Also appreciated the ride home Thursday from Brian. After I got the car back, I noticed drips still under the car for a few days...I called back and Dean said to bring it back in...Scott once again checked me in and I waited...no drips could be found and the concensus was that the drips were residue from the repair work...I went to the carwash and did an underbody wash...no drips found since... All is good at this point...and am satisfied with this latest service experience... ...we're intending to buy a new car in the Fall of this year... Thanks, Dale Larson (FF customer since 1978) More

Fantastic service! I bought my car at another dealership, but the other dealership didn't have any sense of urgency in resolving my issue. Freeway identified the problem, located the parts ASAP, and solved m but the other dealership didn't have any sense of urgency in resolving my issue. Freeway identified the problem, located the parts ASAP, and solved my problem. Great job keeping me updated throughout the process. More

Quick in-and-out for an oil change. Even though I had left at home the coupons for the tire rotation that I had printed out from my computer that very morning, the rep who met me at the service entrance left at home the coupons for the tire rotation that I had printed out from my computer that very morning, the rep who met me at the service entrance found the coupon in the system and still honored the deal for me--which was really awesome of him! GREAT customer service. I just moved to town and am, thus far, very pleased with the service I have received from Freeway Ford. Keep it up--I'll keep coming back! More

HAVE LINCOLN TOWN-CAR. CAME IN WITH BROKEN BUTTON THAT PROGRAMS TO OPENS THE GARAGE DOOR. PART HAD TO BE ORDERED. CAME IN EARLIER THAN ESTIMATED-WHICH WAS NICE. MARK BLOMSTER FOLLOWED THROUGH ON EVERYT PROGRAMS TO OPENS THE GARAGE DOOR. PART HAD TO BE ORDERED. CAME IN EARLIER THAN ESTIMATED-WHICH WAS NICE. MARK BLOMSTER FOLLOWED THROUGH ON EVERYTHING. GAVE ME PERSONAL SERVICE-MAKING SURE ALL WAS TAKEN CARE OF PROPERLY-GOING AS FAR AS TO HELP RE-PROGRAM MY HAND HELD-TEMPORARY GARAGE DOOR OPENER-TO THE NEW PANEL ON THE CAR, AS WELL AS RE-PROGRAMMING THE COMPASS IN THE NEW PANEL-AS IT STATED "CALLIBRATING" AND THIS WAS NOT GOING AWAY. I WOULD RECOMMEND FREEWAY FORD IN THE MOST PART BECAUSE OF MARK'S ACTIONS. More

I had my Ford Escape serviced at Freeway Ford last week and it turned out to be a major job (at least price wise) - $1,700. One would think that given the expense, of which over $1,000 was in labor - shoc and it turned out to be a major job (at least price wise) - $1,700. One would think that given the expense, of which over $1,000 was in labor - shocking, I would get treated with respect. Unfortunately, the person assigned to me, Mark Blomster, was less than professional. I wasn't expecting sympathy, but spending that kind of money, I did expect detailed explanation of the work, preferably longer than the one minute Mark took before he started acting annoyed with me. I don't know much about cars, so telling me the sway bar needs replacement and then borderline rolling his eyes when I asked what it even meant, was not what I was expecting. The day I picked it up, he didn't even look at me, just told me to go to the cashier, all the while busying himself with something else, probably trying to get out before the long weekend. I am not sure how long this individual has been working there, but with his attitude, one would hope he will be on his way out shortly. I can't judge the quality of work yet, given I only picked up the car a few days ago, but I would certainly discourage anyone from bringing their car for service to Freeway Ford. More

I had a very positive experience with the servicing of my Ford Freestyle. It required some regular maintenance and also a small body repair. They were great in helping me prioritize the services I would re Ford Freestyle. It required some regular maintenance and also a small body repair. They were great in helping me prioritize the services I would receive this time and were creative in doing a quick repair to the body. I left feeling like I got a great deal and the work was top-notch. The sales manager and general manager were attentive and made sure I was satisfied. I will definitely recommend Freeway Ford to my friends and family! More

I bought a used saturn from this dealership- but upon bringing the car in for service, I got scrutinized because my car was not a ford. The worker kept bringing up that it was a ford service center, not bringing the car in for service, I got scrutinized because my car was not a ford. The worker kept bringing up that it was a ford service center, not a saturn service center, and that he shouldn't have to know anything about a different model of car. I was only bringing my car in for an oil change, I've had about 4 different brands of cars- and have been able to change the oil in every single one of them.. and i'm a female graphic designer, not a mechanic. Prior to coming in that day, I had requested mobile 1 be used when I made the appointment (this was 3 days prior-) they said they would have to order it in and set the appointment. They recommended I bring my own oil filter, as they took longer to order in- this I did all of this. It seemed that the service would be above and beyond up until the time that I actually got there. Figuring everything was in place due to previous discussion with someone else on the phone, and clarification of my previous requests/specification to this salty service worker, he told me to come back in 45 mins to pick it up. I gave him about an hour and a half, just to be safe, and upon returning, he told me he had bad news. WORST thing to say to someone getting their car serviced- by the way. I was worried for about 10 seconds until he went on to explain that he hadn't done anything to my car because they didn't have any Mobile 1. My car sat there for well over enough time to make 2 oil changes, and he couldn't even call me to inform me of this mishap. He continued by saying his phones did not work, even though I heard someone on the phone when I was there dropping it off, and further more, EVERYONE has a cell phone. There was no reason why he couldn't call. It wasted my entire day, just because I purchased a Saturn at a Ford dealership apparently. I will never purchase/service/recommend this dealership to anyone because it is official that they really could care less about you after you drive off the lot. More