Freeway Toyota of Gilroy

Worse place to do business with, please listen and previous experience avoid this place if you can. They'll over charge and markup their prices like you have no idea. previous experience avoid this place if you can. They'll over charge and markup their prices like you have no idea. More

I had my Camry Toyota scheduled for service on March 4, 2022. I was greeted and attended to right away by Carlos Cardoza. He showed me what needed to be done and explained each item to me. I waited from 10 2022. I was greeted and attended to right away by Carlos Cardoza. He showed me what needed to be done and explained each item to me. I waited from 10:30am to 2:30pm. It was not a long wait, unlike another dealership that I’ve frequented in the past. Overall, I’m satisfied with the service rendered. I will definitely return to this dealership for my next service. More

The customer service was horrible. I’ve had many interactions with Toyota Dealerships and this is by far the worst. I felt like the salesman did not want to show us around and was so hesitant. interactions with Toyota Dealerships and this is by far the worst. I felt like the salesman did not want to show us around and was so hesitant. More

Refused to confirm when asked if vehicle would be sold at MSRP or with a mark-up. Apparently they also add dealer added add-ons that are way marked up. You can turn a $48k msrp Sienna into a $60k+ Sienna bef MSRP or with a mark-up. Apparently they also add dealer added add-ons that are way marked up. You can turn a $48k msrp Sienna into a $60k+ Sienna before tax, license, and fees. xxxx poor way of doing business. They try to get potential customers to go into the dealership, so they can “discount” a few thousand dollars after they marked it up by at least $10k. Feels good to save money, but it’s not saving money when they marked it up by 5-digits first. More

Not likely to continue with this dealership. I guess when there's a vehicle shortage, sales people tend to play to their strong position. Customer acquisition isn't high on their priority. So, that being there's a vehicle shortage, sales people tend to play to their strong position. Customer acquisition isn't high on their priority. So, that being said, I'd be highly unlikely to continue my inquiries with this dealership.. More

Jonathan Aguero who is a sales person, is incompetent, rude, and arrogant. Gilroy toyota charges $10,000 mark up on all their vehicles when other dealers near by does not. buyer beware. rude, and arrogant. Gilroy toyota charges $10,000 mark up on all their vehicles when other dealers near by does not. buyer beware. More

Refused to give price quote unless I visit the dealership in person. Given the inventory levels and mark-ups, it totally doesn’t make sense for me to visit a dealership at least 70 minutes away to just get t in person. Given the inventory levels and mark-ups, it totally doesn’t make sense for me to visit a dealership at least 70 minutes away to just get the price. More

Classic bait and switch on the price, Cars.com listing, and their own website said $29k, but really $36k with dealer add-ons. and their own website said $29k, but really $36k with dealer add-ons. More

The worse service ever. The so called “director” of service and parts is a pathetic person. He does not have a clue of the essence of good business: keep customers. The owner of the dealer doesn’t hav service and parts is a pathetic person. He does not have a clue of the essence of good business: keep customers. The owner of the dealer doesn’t have a clue of this arrogant employee or he doesn’t care. I contacted Toyota and reported my experience. I will take MY MONEY somewhere else. More

Dishonest and scamming Claimed oil change service without actually changing. Scammed with resistAll exterior/interior protection service: charged $4000 with all kinds of swe Claimed oil change service without actually changing. Scammed with resistAll exterior/interior protection service: charged $4000 with all kinds of sweet guarantee and services, but said differently after sales. Actual value of resistall service is only about $800. Not trustworthy at all and be careful with their promise by a salesman if you end up buying a car their. Ask for written items on the contract. Otherwise they will say differently after sales. Best thing is not to use their business!! More