Freeway Toyota of Gilroy

In and out quick the person helping me was very thorough the coffee was great and the waiting room was very comfortable the coffee was great and the waiting room was very comfortable More

Nathan clearly explained the process. He also took his time to explain the recalls on my Highlander. Very professional and friendly. He also took his time to explain the recalls on my Highlander. Very professional and friendly. More

Fast service. Clean waiting area with free fruit, snacks, and some drinks. Very satisfied with service. Clean waiting area with free fruit, snacks, and some drinks. Very satisfied with service. More

Did a great job with my vehicle and the advisor was straightforward and easy to communicate with. Great job straightforward and easy to communicate with. Great job More

vehicle was ready within one hour as promised, with water and snacks provided, staff friendly and snacks provided, staff friendly More

My experience here has always been positive and is the reason I keep coming back here for my vehicle's maintenance. reason I keep coming back here for my vehicle's maintenance. More

Most times I have great experience, but time I was not impressed. Communication was not clear, I was quoted 1 - 1.5 hours, but at the. 2 hour mark the routine oil change wasn’t complete. Although I am ac impressed. Communication was not clear, I was quoted 1 - 1.5 hours, but at the. 2 hour mark the routine oil change wasn’t complete. Although I am accustomed to things running behind this time no one communicated until a lady noticed me checking things out and actually went and found out for me. Please check my records to see who the service manager I worked with this time to possibly help them with their customer service. It was someone I had never worked with before and will make sure the next time I do schedule to use someone else More

Evelyn was professional and courteous explaining everything in detail. The staff in the lounge informed me that refreshments were available. I thoroughly enjoyed my visit everything in detail. The staff in the lounge informed me that refreshments were available. I thoroughly enjoyed my visit More

I was kept waiting even after the service was done. . this was not nice. My service contract says that there's an oil change at 5K miles. This is primarily why I brought in the car. The paperwork says . this was not nice. My service contract says that there's an oil change at 5K miles. This is primarily why I brought in the car. The paperwork says no oil change was done. Very disappointing. More

Freeway Toyota always tries to "steal" from their customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service depa customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service department with a coupon code which had the 3 coupons and your oil change in an hour or free statement. Your service advisor, Sol said they could not complete the oil change and tire rotation in an hour, so I asked him to remove the tire rotation and just complete the oil change. From my coupon card he cut out the part where it says "oil change in an hour or free" statement, said this was a coupon and did not apply the $50 dollars off. Your staff members are trying to deceive your customers and play games. Please make sure you pay attention with what you ask, the service advisors try to play tricks. My previous visit, I scheduled an appointment and was asked if I was going to wait for the car or go home. It was my mistake to say I would wait at home, because 4 hours passed and they had not completed my oil change until I went back and checked in with the service advisor. At this point what is the purpose of an appointment. I have had horrible experiences over and over with Freeway Toyota. As a local I always gave you the benefit of the doubt and went to you first. I will not be returning to Freeway Toyota. More