Freeway Toyota of Hanford

I typically don't write reviews, but my experience with the Hanford Toyota dealership was absolutely terrible. The salesperson was pleasant, but the manager, Juan Roman, was absolutely dreadful. I had my e the Hanford Toyota dealership was absolutely terrible. The salesperson was pleasant, but the manager, Juan Roman, was absolutely dreadful. I had my eye on the Mojave model, and when we sat down to discuss the details, they presented me with a quote that was a staggering $9,000 above the asking price. I clearly expressed that I had no interest in any additional features or extras. Surprisingly, the salesperson had to consult with the manager to see if that was acceptable. Meanwhile, the manager, who was just a cubicle away, became furious. They returned with the same offer, this time with the extras at a lower cost, but I declined them once again. This seemed to enrage the manager even more, and he began yelling. Frustrated, I peeked around and let him know that I could hear everything. He bluntly stated that he didn't care and insisted that I should consider myself lucky for getting such a great price, as if it were a steal. I calmly explained that I had done my homework before coming to the dealership, which is why I knew what I wanted and what was a fair price. In an attempt to justify his actions, he mentioned that since I was a realtor, I should understand the importance of selling warranties to clients. I acknowledged that I do sell warranties, but I also mentioned that I usually cover the cost of warranties from my commission, almost 99% of the time. I then proposed that if he was willing to cover the cost of the extras from his commission, I would be willing to accept them for free. However, that suggestion didn't seem to go over well Feeling frustrated, I decided to proceed with financing. The finance officer was pleasant and processed my payment. As everything was finalized, the manager approached me and sarcastically asked if I was happy that I got my way. I replied, stating that I received what was advertised, so yes, I was satisfied. In a threatening manner, he warned me that if I uttered another word, he would revoke the deal. I calmly responded, reminding him that there is always someone above him whom I could speak to about the situation. Eventually, I was handed the keys, and we left the dealership. In hindsight, I should have walked away and not purchased the car from that dealership, but doing so would have meant conceding to his unfair tactics. It's unfair to entice customers with a certain price and then add hidden fees to inflate the cost, only to become angry when the customer refuses to accept them. More

Terrible experience.The dealership is deceiving. We Terrible experience. The dealership is deceiving. We checked their online inventory, provided them a specific vin of the car as asked if it was possi Terrible experience. The dealership is deceiving. We checked their online inventory, provided them a specific vin of the car as asked if it was possible to test drive and look, and they said yes. Once we got there they said it was available but not there. We gave them the benefit of the doubt and allowed them to go overpricing. Just to find out that the online models they could sell were lower than the one which originally brought us into the dealership and much more expensive. This is because they forcefully try to include dealership packages that add around 4000 to the original price of the car. Overall I feel that the dealership operates borderline to the illegal bait-and-switch scheme. Where they post a bargain vehicle and tried to sell something not remotely close to it. Additionally don't trust their sales team especially Travis Jones. When we were there he said that in order to look at the inventory he needed to run a "soft" credit check for identification purposes only. We asked many times if it was in fact a soft. Then he went into confirming yes, that they pay a lot of extra money to be able to do soft instead of hard. That even if we paid cash, we would need one to confirm identity. He lied it was a hard check, which we never authorized for a hard check. Overall the whole experience was filled with deception and really feels like borderline illegal practices throughout the process. More