Freeway Toyota of Hanford - Service Center

Again poor service. Dealership service is supposed to be the highest quality but for some reason I have yet to receive it from Toyota! My brakes were changed in July of Dealership service is supposed to be the highest quality but for some reason I have yet to receive it from Toyota! My brakes were changed in July of 2024 and the rotors were shaved down. Now the car is shaking again. The service rep had the audacity to insinuate it was me that is braking too hard after he satiated that “sometimes” the parts installed can be faulty! It is ridiculous that it’s only been a year and my rotors are damaged again. The policy you have to shave them down instead of being replaced is not the way it should be. So in reality the problem with the rotors was never resolved, it was only a matter of time before the car started shaking again. More

Efficient, professional, he was very nice to talk to and was helpful I appreciated it was helpful I appreciated it More

Fast and friendly service. Very comfortable waiting room as well. I enjoyed the atmosphere as well. Very comfortable waiting room as well. I enjoyed the atmosphere as well. More

Friendly staff. Service was Quick, easy and detailed. Definitely returning for all my future car service Service was Quick, easy and detailed. Definitely returning for all my future car service More

I was informed that my filters needed to be replaced. I appreciate that heads up. I informed the service advisor that I would replace them myself. I immediately purchased new filters. I arrived home and I appreciate that heads up. I informed the service advisor that I would replace them myself. I immediately purchased new filters. I arrived home and began to replace the engine air filter. This is where I found the air filter box completely disconnected from the engine air intake. I immediately called the service dept, I asked to speak with a manager or service advisor. I was informed that neither were available I was transferred to an available and spoke with Elias? He listened to concern and told me that he would pass the information on to my advisor and request that he call me. I am yet to receive the call. More

Great customer service and overall experience. I like the new video updates and client portal. I like the new video updates and client portal. More

Always friendly and ready to help you get in and out asap and let you know of how your cars going and what might be needed done before you agree Great service and let you know of how your cars going and what might be needed done before you agree Great service More

Very bad experience with Dealership and sales man Nobody helps anybody here. If someone wants to buy a new car then they should buy it from Honda company. helps anybody here. If someone wants to buy a new car then they should buy it from Honda company. More

Employees were very helpful and friendly. Woman that i spoke with over the phone was also friendly and straight to the point. Woman that i spoke with over the phone was also friendly and straight to the point. More

I have been taking my car there for 5 years. Always satisfied with the dealership and its service department. Always satisfied with the dealership and its service department. More