Fremont Chevrolet
Fremont, CA
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49 Reviews of Fremont Chevrolet
I got my Bolt from this Chevy store a couple months ago and I have enjoyed going electric every since! The salesman Sergio and Nav were very helpful! 10/10 DEALER. and I have enjoyed going electric every since! The salesman Sergio and Nav were very helpful! 10/10 DEALER. More
Professionals that assist. Banipal was amazing and went above and beyond the other dealerships I shopped at. This is not always the case with upper management. Im very happy with my new purchase. Thank you above and beyond the other dealerships I shopped at. This is not always the case with upper management. Im very happy with my new purchase. Thank you sir! More
Leased a Chevy Cruz recently, and I was astounded at the price I got, along with the service. Everyone was extremely friendly and informative. Dealt with a guy named Bani. He got me the best deal possible, price I got, along with the service. Everyone was extremely friendly and informative. Dealt with a guy named Bani. He got me the best deal possible, got me out within an hour after we agreed on everything, and got me some drinks on the house. Couldn't ask for a better experience. I'll definitely be back for that Vette! More
Top notch service excellent staff They kept in touch with me after the sale additionally the service department is extremely knowledgeable and friendly me after the sale additionally the service department is extremely knowledgeable and friendly More
I went to several dealerships for the last month and finally landed here. The staff here was EXTREMELY helpful. I can’t emphasize that enough… Thank you!!! finally landed here. The staff here was EXTREMELY helpful. I can’t emphasize that enough… Thank you!!! More
So I make an Appt. to have known warranty work done on a new 2021 Chevy $57k mid size truck that has had a ton of problems. After being told on the phone directly by someone in service when I made the Appt. new 2021 Chevy $57k mid size truck that has had a ton of problems. After being told on the phone directly by someone in service when I made the Appt. that loaners and rentals are available, they tell me at the dealership there are no rentals or loaners until a 24hr waiting period after diagnosis. How does that help somebody that has known warranty problem (with already documented repeat issues) that depends on that vehicle for a 45 minute commute everyday? I waste an hour out of my work day to find this out, and this is the 3rd Chevy dealer to tell me this, wasting more of my time. This is how Chevrolet gets out of their warranty obligations and indirectly refuses warranty work. They know people rely on their vehicles for work or whatever, so they add in this 24 hour wait to be issued any type of rental or loaner to "diagnose," causing people to not be able or want to get the service, for need of their car. What exactly is there to diagnose on defective parts and poor performance on a car with 2000 miles? Did I build the car with defective seats, defective transmission, defective suspension, defective workmanship? No, I didn't, Chevrolet did, and any "representative" of any type of repair facility would be able to determine that within a small waiting period. I've owned probably over 50 cars, 11 of them new cars from 6 different manufacturers, and I have never had to wait more than 3 hours to get a diagnosis and be put into a rental or loaner (and most off the time, immediately). That's customer service, and Chevrolet is a joke compared. They can't back up the cars they sell, their dealerships are incompetent, the initial quality is among the worst, and this dealership service department takes the cake. To make my day even better, Fremont Chevrolet "operations manager" calls me up to figure out my problem and to lie to me about how other manufacturers are the same way. Complete and utter lie, because I've owned 6 other domestic and import manufacturers, and I have experienced nothing but solid customer service regarding warranty work or repair. It's amazing Chevrolet expects people to trust them with their new electrification of automobiles when they can't even stand behind and support a squeaky seat that drives occupants nuts, a f'ed up transmission that runs 250 degrees, and dangerous lack of feedback from accelerator (which are all electronically controlled). Moral of the story, and thanks for letting me tell you mine, is...buy another brand of vehicle, and certainly don't have it serviced at Fremont Chevrolet. They will waste your time, leave you without a vehicle while paying monthly for it, and call you to tell you in poor candor how you are wrong, they are right, and that's just how Chevrolet does things. Nothing about how can we make this right for you, which is really what customer service is all about. I hope Chevy sends me a survey for these guys. F- for the attempt Joshua More

