Manager pointed out the cracked kick plate to me upon retrieving my Challenger after airbag recall work, said the mechanic who he fully trusted brought it to his attention before performing any work. I said I had not seen it before, I pay attention to the condition of the car. The manager said his mechanic is an honest guy, then suddenly was in a hurry to get back to work. My husband later yelled at him on the phone, he eventually agreed to replace the part but said Fremont Motors would be unable to do any further repairs on my car. (even recalls?) I paid for the part which took a month, and have someone else to do the work. The day the crack was discovered, the edges of the crack were perfectly aligned, within a couple days they were displaced. I have purchased a few vehicles and tires thru the years from Fremont Motors, as well as brake jobs and misc. repairs, and have been satisfied with the outcomes, we really like Tony Cr., it appears my business is no longer welcome regarding repair work. One star rating for that particular experience.