Fresno Acura - Service Center

First and last time. Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left m Horrible services and bandage fixer-up only and this dealership should be a shame and will be reported for scamming and up charging customers. Left my car in their care and they basically put a bandage on the problem and proceed to left my car outside unlocked. All my stuff inside was stolen and all my banks account was on fraud alert what a hassle. Gave me a new battery when I know I didn’t need one and didn’t ask for it. Unapologetic and say it wasn’t their fault and not responsible for my door unlocked when they left it unlocked themselves. Acura Fresno will be hearing more from me! Daniel the parts service rep was a liar and a slack off on returning customers phone call. Daniel and his GM took off while I was making a police report and left someone else that has no experience to deal with me. What a bunch of cowards that lie they lock the door every night with his chair lay back and voicemail all behind. I told him then why is my door unlock and all my stuff gone and I’m getting scam alert call for the past two days before coming home from Hawaii. This is the kind of service you getting here folks. Don’t take your car to Fresno Acura! More

Just Awful Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. When I questioned them they were very rude. Got home and woke up the next morning with a pool of oil under my car. According to them The oil must have come from some other car because it was inspected when it left so there was no chance it leaked. I asked them to look at it and they got very defensive and said that it was leaking but then insinuated that I must have done something to the car after it left their shop to make it leak. Second time in dead battery, replaced at no charge because it was under warrenty. This explains why battery check was performed on a new car at first oil change, Third time brought it in for airbag recall. wiring harness in steering column was loose and made a scraping noise every time I turned the wheel. Had to bring it back and (surprise) insinuated that I must have done something to the car after I left because it checked out fine on their inspection when it left. Fixed it at no charge, but in the three visits to their service department, two times required me to bring it back. More

Terrible Customer service WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr a WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop! More

HORRIBLE! HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service aga HORRIBLE customer service in the service department! Will NEVER purchase a car threw this dealership and will NOT be taking my vehicle for service again. Very rude employees! More

Horrible, unfriendly employees My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, t My husband purchased a car there and every times we went back for services, they treated us like they never seen us before. We approached whoever, they barely smile. We asked questions or talked about cars, they ignored it. Every time I went with my husband for services I felt uncomfortable going there. I told my husband I will not going back there with him anymore. More

Fresno Acura Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed t Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four. More

Service The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you l The only good thing about this place is that they sell acura's. The customer service is horrible, unless you're looking to buy then they treat you like royalty but after you've signed on the dotted line your just another customer. To bad it's the only acura dealer in fresno. Next time I buy acura it will be from an out of town dealer. Don't make the mistake of buying here. More

Made appointment for service of my MDX for airbag malfunction for Thursday morning. Drove 140 miles from San Luis Obispo for service. Explained to service advisor what needed to be done. Airbag, oil malfunction for Thursday morning. Drove 140 miles from San Luis Obispo for service. Explained to service advisor what needed to be done. Airbag, oil change paint touch up. Got call from service advisor that driver seatbelt buckle needed to be replaced to fix airbag issue. Also, front engine mount had broken and needed replacement. Authorized repair, got loaner car and decided to stay in Fresno area until Friday. Friday morning got call, airbag part did not arrive. Decided to stay another day until Sat morning and return to central coast late Sat morning. Reminded service advisor not to forget add on item paint touch up. Was assured everything would be taken care off, will call back with update sat morning. Sat morning 10am, no call. Called service at 10am, part was in, will take an hour or so to fix the airbag issue. Arrived at dealership 12.15 pm. Car not ready,floor jack under car in garage. It was obvious to me car had sat in a parking lot at acura service for the last two days and they were just now getting around to performing all the service issues, i.e engine mount, airbag, paint touch up and minor service (oil change). Waited until 1.30 pm when it was cheerily announced my car was ready. Missed several appointments in San luis obispo after returning late after two days. Paint touch up service was never performed. When I mentioned this at the service desk I received a heartfelt " sorry about that hon". I have been a customer at Fresno Acura for 10 years and always been satisfied, but after this experience will find another dealer to get my car serviced. More