Fresno Chrysler Dodge Jeep Ram

I took my /2022 ram 2500 tradesman into the dealer in early December for a noise coming from the front right drive axle area. I told Service advisor the same. They inspected and replaced the transfer cas early December for a noise coming from the front right drive axle area. I told Service advisor the same. They inspected and replaced the transfer case. I took it home the next time I put it in four-wheel drive. The same noise was still there. Obviously the problem is not corrected. I took the truck back on December 26th. (It's still there as of Feb. 17th). Once again, I told them where the problem was. One month later when they had the time to get it up on the rack, they informed me that it was the transfer case again. 2 weeks later they had the transfer case replaced again. After spending that time and $$, they determined that was not the problem. Prior to this I had called to the service advisor and told him to have the mechanics check the right front drive axle and ball joints because I believed that's where the problem was at. But once again, they did not take my advice And replaced the transfer case once again. After that failed, the mechanics determined that it was the front Driveline. I'm still waiting to see if that's the case. But it sounds like once again they aren't not going to check the front right drive axle and ball joint/u-joint. All that being said, my service advisor, Jorge is a great guy, I have no complaints regarding his professionalism and courtesy. I believe the issue is with management and procedure. The work doesn't get done effectively due to lack of personnel and lack of experience in the diesel/larger truck category. I live approximately 2 hrs away from the dealer. This is warranty work being done (maybe that takes a back seat) but this is way to long to have a vehicle for obvious remedy. Please, ,,,, if management reads this, the problem is in the front right drive axle. Have the mechanics check from the differential to the ball joint. That should have been done on the first visit Dec. 11th. A lot of time and money unnecessarily wasted Thank you!! More

Service was friendly and explained what the car needed. Ordered parts and called when they came in to schedule an appointment car was finished the same day. Ordered parts and called when they came in to schedule an appointment car was finished the same day. More

The service agents are amazing. All the staff have been helpful and pleasant in person and on the phone. All the staff have been helpful and pleasant in person and on the phone. More

I inadvertently called my service advisor’s personal phone to schedule an appointment. He was gracious and kind and even booked my appointment! The service department at Fresno Dodge are the BEST. I re phone to schedule an appointment. He was gracious and kind and even booked my appointment! The service department at Fresno Dodge are the BEST. I refuse to go anywhere else! More

Fast easy and the communication was spot on. Thanks for getting me back and running in a timely manner Thanks for getting me back and running in a timely manner More

Really appreciate Jorge calling and keeping us informed every step of the way. Also his assistance & managers to approve payment via credit card authorization. Excellent service on our cargo van and the be every step of the way. Also his assistance & managers to approve payment via credit card authorization. Excellent service on our cargo van and the best customer service. More

I do not recommend having the first appointment because the mechanics don’t start until a half hour later. Double check your paperwork because if you request a quote, you don’t automatically get a hardcopy the mechanics don’t start until a half hour later. Double check your paperwork because if you request a quote, you don’t automatically get a hardcopy document of that quote. The representatives are helpful. More

Service person was Friendly, prompt and efficient. Was in and out in reasonable time. No complaints Was in and out in reasonable time. No complaints More

Service was done in a timely manner. Oscar explained what needed to be done and why. Oscar explained what needed to be done and why. More

I had recall work completed on my Ram pickup. Fresno CDJR made it incredibly easy to schedule the service, drop off the truck and pick it up. Fresno CDJR made it incredibly easy to schedule the service, drop off the truck and pick it up. More