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Fresno Chrysler Dodge Jeep Ram - Service Center

Fresno, CA

4.7
175 Reviews

175 Reviews of Fresno Chrysler Dodge Jeep Ram - Service Center

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August 30, 2024

I mistakenly took my truck to this dealership to get fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The servic More

by CRBookout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy
Sep 04, 2024 -

Fresno Chrysler Dodge Jeep Ram responded

Charles, we sincerely apologize for your experience and appreciate your feedback. It’s clear we fell short in addressing your vehicle’s issues and in our communication. This isn't the standard we strive for, and your concerns will be addressed with our team to ensure better service in the future. If you would like to discuss this further, please email our Service Manager at wendy@fresnochrysler.com. Thank you for bringing this to our attention.

Sep 04, 2024 -

CRBookout responded

Wendy has made it very clear that she has no intention of making this right even though the service was paid for and the problem with the vehicle wasn’t resolved at all. Wendy has proven herself useless as a service manager or even as a customer service person of any sort. This should be resolved by either refunding the money I paid since nothing was resolved, or by actually fixing the problem. Wendy has stated directly that she has no intention of doing either. Therefore, my only recourses are to file a complaint with the Bureau of Automotive Repair, then file a claim in small claims court. Wendy has made it clear that she doesn’t want to deal with me, and I’ve made it clear that I don’t want to deal with her. I just want my money back since my truck is in the same condition as when I brought it in, or I want it fixed.

August 24, 2024

Top notch service as Always. Above and beyond. Craig is super helpful and keeps you in the loop the whole time of service! 👍👊💪✅- Cam V More

by lunkerfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
August 24, 2024

The dealer is fine, the recalls are ridiculous. We have had the truck in 5 times for recalls. Fresno Dodge has been ever accommodating. More

by tnjrej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina or something like that
August 09, 2024

The dealership employees always make me feel right at home. I enjoyed the cut the employees I enjoy the staff and I don’t have to wait for hours for what I need done to my jeep Cherokee sport. I would de More

by DebbieDeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grag in the service department and Christina as well
Aug 09, 2024 -

DebbieDeb responded

Every time I go to the dealership for what I need to have my car work on I do not wait every long at all the staff makes sure if I right at home and also make sure that I am comfortable and to help myself to refreshment. I am truly grateful for all the staff and services that I get at Chrysler Dodger Ram Dealership! Thanks again

August 07, 2024

Professional, attentive, I had an excellent experience. I would recommend Fresno Chrysler to anyone and everybody in this area hundred percent satisfied. More

by Tito martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Cuddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

I would like to say that it is nice to have the same service agent Randy that we deal with , especially when you have carry over items that need attention weeks down the line due to ordering parts etc. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Service
July 28, 2024

At first there was a hiccup regarding my Mopar extended warranty that I purchased. They had stated that my air conditioner was not covered, but it was covered. After some excessive heart palpitations regar More

by Kandiowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
July 14, 2024

I always receive excellent on our Jeeps and I fell that the service department goes the extra mile for us I love the connectivity that they have with us Jessie your courtesy does it wonderful job More

by Evan Hammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I work with Oscar and Randy in the service Dept
July 11, 2024

Great service department, quick and efficient. They called me back as soon as my vehicle was ready. Thanks again. More

by ezrod567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
July 05, 2024

The shop has Excellent customer service. The shop mechanics serviced my vehicle quickly. I was probably in and out within 1 hour. Im very satisfied with the service. I do recommend this loc More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop mechanics and service staff