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Fresno Chrysler Dodge Jeep Ram - Service Center
Fresno, CA
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Fresno Chrysler Dodge Jeep Ram - Service Center
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August 30, 2024
I mistakenly took my truck to this dealership to get fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The servic fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The service tech misdiagnosed the problem, and then worked based on that misdiagnosis. When I took it back, the service manager acknowledged that the service tech was wrong on the first visit, but was still insulting, rude, and unprofessional. If you ever have the chance to deal with Wendy, the Service manager, or get your vehicle worked on here, run the other direction. Run far and run fast. If you have any questions, please feel free to contact me and I will show you the receipts from my first visit and the estimate from the second, showing the same complaint. Now, we have an understanding. They don't want me there, because they know they are wrong, and I don't want me vehicle there because they are the most inept dealership I have ever stepped foot in. More
by CRBookout
Employees Worked With
Wendy
August 24, 2024
Top notch service as Always. Above and beyond. Craig is super helpful and keeps you in the loop the whole time of service! 👍👊💪✅- Cam V Above and beyond. Craig is super helpful and keeps you in the loop the whole time of service! 👍👊💪✅- Cam V More
by lunkerfish
Employees Worked With
Craig
August 24, 2024
The dealer is fine, the recalls are ridiculous. We have had the truck in 5 times for recalls. Fresno Dodge has been ever accommodating. We have had the truck in 5 times for recalls. Fresno Dodge has been ever accommodating. More
by tnjrej
Employees Worked With
Christina or something like that
August 09, 2024
The dealership employees always make me feel right at home. I enjoyed the cut the employees I enjoy the staff and I don’t have to wait for hours for what I need done to my jeep Cherokee sport. I would de home. I enjoyed the cut the employees I enjoy the staff and I don’t have to wait for hours for what I need done to my jeep Cherokee sport. I would definitely recommend people that I know of that would get their car service or anything else that needs to be done to their vehicle I am please. I walked out there with a smile. They just great great service and great friendships. More
by DebbieDeb
Employees Worked With
Other Employees :
Grag in the service department and Christina as well
August 07, 2024
Professional, attentive, I had an excellent experience. I would recommend Fresno Chrysler to anyone and everybody in this area hundred percent satisfied. I would recommend Fresno Chrysler to anyone and everybody in this area hundred percent satisfied. More
by Tito martinez
July 29, 2024
I would like to say that it is nice to have the same service agent Randy that we deal with , especially when you have carry over items that need attention weeks down the line due to ordering parts etc. service agent Randy that we deal with , especially when you have carry over items that need attention weeks down the line due to ordering parts etc. you don’t have to bring the new service tech. up to speed. Thank you Fresno Dodge . More
by Chuck
Employees Worked With
Randy Service
July 28, 2024
At first there was a hiccup regarding my Mopar extended warranty that I purchased. They had stated that my air conditioner was not covered, but it was covered. After some excessive heart palpitations regar warranty that I purchased. They had stated that my air conditioner was not covered, but it was covered. After some excessive heart palpitations regarding the cost, they did indeed find out that it was covered. They apologized and did their very best to complete the work quickly and get me on my way. More
by Kandiowen
Employees Worked With
Brittney
July 14, 2024
I always receive excellent on our Jeeps and I fell that the service department goes the extra mile for us I love the connectivity that they have with us Jessie your courtesy does it wonderful job the service department goes the extra mile for us I love the connectivity that they have with us Jessie your courtesy does it wonderful job More
by Evan Hammer
Employees Worked With
I work with Oscar and Randy in the service Dept
July 05, 2024
The shop has Excellent customer service. The shop mechanics serviced my vehicle quickly. I was probably in and out within 1 hour. Im very satisfied with the service. I do recommend this loc The shop mechanics serviced my vehicle quickly. I was probably in and out within 1 hour. Im very satisfied with the service. I do recommend this location. More
by Jose
Employees Worked With
Shop mechanics and service staff
