Fresno Chrysler Dodge Jeep Ram - Service Center

Randy has consistently demonstrated outstanding customer service in the service department. Each time we’ve brought our vehicles in, he has ensured that the work was completed correctly and thoroughly expla service in the service department. Each time we’ve brought our vehicles in, he has ensured that the work was completed correctly and thoroughly explained everything in a way that gave us confidence and peace of mind. His professionalism, attention to detail, and genuine care for his customers set him apart. We truly appreciate the excellence he brings to his role and would highly recommend Randy to anyone seeking reliable and trustworthy service. More

This was the 2nd time I brought this Ram to the dealership for the same repair. The service manager said the problem was resolved, but when I drove home it was obvious that the repair had not been dealership for the same repair. The service manager said the problem was resolved, but when I drove home it was obvious that the repair had not been made, again. I do not believe they even tried to do this repair. I bought this vehicle from this dealership because I thought they had a competent service department Big mistake! So far very untruthful and incompetent. More

disappointed with extended time it took to complete what was forecasted as a two hour service and repair. Ended up waiting six hours. Believe the delay was administrative, not actual service. was forecasted as a two hour service and repair. Ended up waiting six hours. Believe the delay was administrative, not actual service. More

Oil chage was very quick. I did not have to wait too long for my truck to be back on the road. I did not have to wait too long for my truck to be back on the road. More

Craig has been my go to advisor every time I bring in my client's cars. He does an excellent job of keeping me informed and providing estimate. He super easy to reach and is always getting back to me quickl client's cars. He does an excellent job of keeping me informed and providing estimate. He super easy to reach and is always getting back to me quickly. I love our dynamics. More

Awesome and great service. I would definitely recommend their service. I will definitely come back. I would definitely recommend their service. I will definitely come back. More

I am writing to formally dispute the $550 charge you presented when my son came to pick up our truck. From the beginning, my son specifically stated that no additional money was to be spent on this t presented when my son came to pick up our truck. From the beginning, my son specifically stated that no additional money was to be spent on this truck. He also made clear that the error message was believed to be related to a prior dealer repair. You assured him that it would not cost anything to check. Two days later, when you called me, you explained that the signal was different from the previous repair. During that call, I repeated that I did not want to spend any additional money on this vehicle, as I am currently in litigation over multiple errors. At that point, I instructed you that my son would pick up the truck. Only then did you inform me that I owed $550. This charge was never authorized. Being told “not to worry, no charge” and then surprised with a $550 bill to simply check if an error was related to the prior repair is unfair and not in line with what was agreed. More

Randy from service deptment was great he answered all my questions and was very nice. questions and was very nice. More

Oscar had been awesome advisor in your facility. My jeep finally got the defective passenger window changed and the antenna for the screen fixed. He's much more efficient than the other advisor I My jeep finally got the defective passenger window changed and the antenna for the screen fixed. He's much more efficient than the other advisor I talked to in the past. He is friendly and very attentive. Dr. Apuy More

They will keep me updated status on my car and Take time and fix my car and fix my car More