Fresno Chrysler Dodge Jeep Ram - Service Center

Worst dealer experience I’ve had. I regularly take my truck in for service at the ram dealer. I drop my truck off on a Wednesday never received a phone call about the diagnostic until I regularly take my truck in for service at the ram dealer. I drop my truck off on a Wednesday never received a phone call about the diagnostic until I called Monday of the following week. My truck was in the shop for 2 1/2 weeks For a bubble tire. That’s how long it took them to figure it out. I WOULD NEVER TAKE MY TRUCK HERE AGAIN!! More

Great service, Randy is very easy to deal with. and knows his stuff. They have cared for my vehicles for over 20 years. and knows his stuff. They have cared for my vehicles for over 20 years. More

They are the only service professionals I trust with any maintenance and or repairs, can always count on them for accurate no haggle business. Craig is great to work with! maintenance and or repairs, can always count on them for accurate no haggle business. Craig is great to work with! More

Jorge is always courteous and kind. I keep coming back for maintained on my vehicle because the work is usually done well and that’s important to me. I keep coming back for maintained on my vehicle because the work is usually done well and that’s important to me. More

EXCELLENT Service. Carlos was exceptional and on top of all of our service needs. Thanks Carlos!! Carlos was exceptional and on top of all of our service needs. Thanks Carlos!! More

The lack of communication was really grating. Dropped my truck off at 8:30 finally got a callback at 4:40 after 2 unanswered text, an unanswered voicemail and finally asking the receptionist to t Dropped my truck off at 8:30 finally got a callback at 4:40 after 2 unanswered text, an unanswered voicemail and finally asking the receptionist to track down the agent (I'm an hour from Fresno so I needed to figure out arrangements if I didn't get my truck back that day). When i did get a hold of the agent, he gave me the rundown and I wanted to discuss with my husband, then I called back 20 minutes later (which I get was after 5pm) left a voicemail and also sent another text (Neither responded to - just a quick confirmation would've been nice). I like the concept of a text message to directly respond to the agent without having to bother the receptionist but having 4 unanswered text, 2 unanswered voicemails, not getting a curtsy call to let me know what the diagnosis on my truck was, not getting a curtsy call to let me know that the part didn't come in to see if i wanted to pick up my truck so I had it for the weekend and no curtsy call on Friday or Monday to let me know that the truck wouldn't be done that on Monday so I could make other arrangement just really felt disrespectful of my time. The agent was nice enough to wave the diagnostic fee but a quick apology when I picked up the truck would've gone a long way. There was a if not 100% satisfied call this number and I called it to just let them know about the communication issue so I wouldn't have to write a review like this but I left a voicemail on that line and still have not receive a call back (it's been 2 days). More

Service performed in a timely manner all due to one of the best service writers Oscat the best service writers Oscat More

Got to my appointment waited in my vehicle for about 5 minutes before someone came to pick up my Jeep. Estimated wait time was an hour for a oil change which is extremely long, all in all it took about 2 minutes before someone came to pick up my Jeep. Estimated wait time was an hour for a oil change which is extremely long, all in all it took about 2 hours. I waited about another 10 minutes before they brought my ride out when I finished paying. Very over priced for the service I received. More

Randy was my service representative and he is great! My car was fixed in a timely manner and I really appreciate that. My car was fixed in a timely manner and I really appreciate that. More

Randy Giese demonstrated excellent customer service; he was knowledgeable of automobiles and especially my car and my warranty. I would recommend Randy to any one bringing in their car to the dealership! was knowledgeable of automobiles and especially my car and my warranty. I would recommend Randy to any one bringing in their car to the dealership! More