Fretz RV

I am writing this review on behalf of myself and my wife. We recently purchased a Leisure Travel Van Wonder RTB from Fretz. Our saleswoman was Mary Stevens. We met Mary at the 2023 Hershey RV Show, where We recently purchased a Leisure Travel Van Wonder RTB from Fretz. Our saleswoman was Mary Stevens. We met Mary at the 2023 Hershey RV Show, where we were doing research on purchasing an RV. Immediately Mary struck us as a warm, trustworthy and very knowledgeable RV salesperson. She took the time to learn about our interests, lifestyle and budget. Mary guided us through the many questions we had, not only answering them but also making important suggestions which ultimately led us to deciding on the model we selected. Because of supply chain issues and the meticulous manner in which this particular brand of RV is manufactured, we were told we would have to wait approximately 18 months for delivery. Mary stayed in contact with us throughout this entire time frame, answering all of our questions, ensuring that we were satisfied with our selections and updating us regularly. When the time came for delivery, Mary once again came through with flying colors. She provided us with a 3+ hour presentation, covering every aspect of the vehicle, answering questions and just providing us with an overall feeling of comfort as we began our ownership. Purchasing an item such as a luxury RV is a complex process, one that can create as much anxiety as it does joy. Mary was the perfect person to help us undertake such a big decision. Dealing with Mary, never did we feel rushed or pressured to make a decision. Each part of the process was met with support and clear communication. Mary assured us she would be with us every step of the way and beyond. And true to her word, on several occasions since our purchase, we have contacted Mary on her personal cell phone and each time responded within minutes to help us resolve our problem. We could not be more happy with our choice of RV, RV Dealership in Fretz RV and of course, with our fantastic saleswoman, Mary Stevens. We are looking forward to our continued relationship with Mary as we will be having all of our service needs taken care of at Fretz. We highly recommend Mary and Fretz RV! More

Very patient answering our many questions. Helped us pick our perfect trailer.made sure everything was working and ready when we came to pick it up Helped us pick our perfect trailer.made sure everything was working and ready when we came to pick it up More

Excellent sales help with all of my purchasing questions. Justin was outstanding with his knowledge and professional help Justin was outstanding with his knowledge and professional help More

Everyone was very helpful, and patient,my only suggestion is sales should have a bit more knownledge of the vehicle they are selling. The components of how everything works for example. Are there such things is sales should have a bit more knownledge of the vehicle they are selling. The components of how everything works for example. Are there such things as classes for new owners at the dealer ship? If not maybe add that to your already awesome business. Thank you for everything. More

Wonderful experience for these 1st time campers! Fretz is a very friendly and fair RV dealership. We had finally decided on a Leisure Travel motorhome, and they are the closest dealers to us (2.5 Fretz is a very friendly and fair RV dealership. We had finally decided on a Leisure Travel motorhome, and they are the closest dealers to us (2.5 hours away). Jerry walked us through all of the models, answering all of our 1000 questions with humor and patience. Delivery day he spent 3 hours with us going over the systems. The whole closing was a fun experience. Highly recommend Jerry Gonzalez and Fretz RV! More

Frets RV had the specific floor plan my wife and I were looking for. We are from New Hampshire and found this unit on RV Trader. All of the dealings were done on line. Justin, our salesman was very helpful looking for. We are from New Hampshire and found this unit on RV Trader. All of the dealings were done on line. Justin, our salesman was very helpful. We traded in a 11 year old toy hauler. They gave us a reasonable trade in,so we decided to make the deal. As I was driving to Fretz, with my trade, the highways were very rough! Halfway there, a slide motor ripped out of the wall, and the slide was coming out of the RV! Obviously I was responsible for the repairs when we got there. The owner and the service manager came up with a reasonable price for the repairs. So the sale happened! Everyone at Fretz was very nice! I would deal with them again, with no problem! Thank You Fretz RV! More

Lou Levine made the purchase of our new to us RV a pleasure. Lou was great on buyer representation during negotiations and got us into our dream RV that we didn’t think was possible. He was extremely pleasure. Lou was great on buyer representation during negotiations and got us into our dream RV that we didn’t think was possible. He was extremely quick to answer questions and really kept us very informed of each stage of the buying process. Thanks again Lou! More

Everyone so helpful and took care of all the paperwork so fast and complete. I am very happy. fast and complete. I am very happy. More

Great experience at FRETZ RV. Our sales associate, Mary Steven’s, was exceptional and remains on standby with all of our many questions. As newbies, this goes a long away! We Our sales associate, Mary Steven’s, was exceptional and remains on standby with all of our many questions. As newbies, this goes a long away! We would highly recommend FRETZ to anyone considering buying a new or used RV More

Fabulous experience. Everyone was kind and helpful with the process of buying the new RV. Everyone was kind and helpful with the process of buying the new RV. More