February 18, 2021 I paid a $1000.00 deposit on a $180,000.00 RV to drive to my new home in Texas, but within a few days my salesman texted me in a panic saying that my deposit was only so I could LOOK at it before they sold it to someone else.
I ran a check up there for the total amount on February 26, 2021 but I still needed the correct information how to safely use it during freezing temperatures. People in Texas were dying during the freeze, and RV plumbing was freezing and bursting pipes.
My salesperson gave me all incorrect info, like that there is a spare tire- and there is not, and that it would be fine to use the plumbing to drive to Texas in freezing weather- and its not. I hired an expert to check the RV on 3/9 for $700.00 but the head of sales at Fretz RV, Gary Geib, assured me that he would fill the tanks with water to demonstrate the system, so I canceled the expert and paid his $50.00 cancellation fee. But Fretz never filled the tanks with water, and I had to leave again without my RV.
I discovered on my own that there IS a heating system that would prevent these freezing issues, and the GM Eric Fasci wrote he would get it done, that was 3/11. Then the salesman tells me on 3/17 they will store it instead. I said no, I need my RV and the heaters installed as the GM committed the week before. No answer. I called today and got the Sales Manager, Gary Geib, committed to giving me a date for the install of the needed heaters by noon today. Within an hour Gary wrote me an email saying that Monday Bob Bodkin, the service manager would call me to discuss.
I have all their emails and text committing to do this work but they wont honor any of their commitments, written or on the phone or in person, I am out nearly $200,000.00
Fretz RV is totally taking advantage of me, a single woman who needs to travel to Texas in the time of Covid, RVs are backordered for a year in super high demand and these are the games that RV dealers play.