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Fretz RV

Souderton, PA

4.7
425 Reviews

3479 Bethlehem Pike

Souderton, PA

18964

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425 Reviews of Fretz RV

May 05, 2026

The service and aftercare at Fretz RV are top-notch. Everyone was awesome—professional, responsive, and genuinely cared about making sure everything was taken care of. It’s rare to find a team that supp More

by howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Strampel, Rachel Rapelje, Jamie Custer, Andrew Long
May 05, 2026

Stay away from this dealer I bought an RV the red flag should’ve been when I went to pick it up. The ladder was in the back of the car and the sales person said our parts people aren’t here they can insta More

by shaenh46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance manager should be arrested, Eric Fasci, Brian Strampel, Rachel Rapelje, Jamie Custer, Lisa Boyer, Amy Krivulka
May 05, 2026 -

Fretz RV responded

We were surprised to see this review, especially given the multiple efforts we’ve made to assist you. As with any RV, it’s not uncommon for items to arise that require attention. That’s precisely why we’ve been working with you to help address and resolve your concerns. To recap, we’ve taken several steps to support you. The ladder issue was addressed promptly, and the replacement part was personally delivered to you by our sales manager back in November. We also offered to schedule service in January; however, you declined to wait for our next available appointment at that time. Currently, the unit is located in Virginia and has not been brought back to our facility for service. Despite not being familiar with your immediate area, we took the initiative to identify a local RV service provider that can perform the necessary work and accept your warranty. We also contacted that repair center as a courtesy and shared those details with you. Your extended warranty is valid nationwide, and service centers are paid directly by the warranty company at the time of service. While some facilities, particularly during peak seasons, may prioritize their own customers, we have worked with this warranty provider for years without issue. As discussed, we remain available to help coordinate service on your behalf if needed. We have made, and will continue to make, every reasonable effort to assist in resolving your concerns.

May 06, 2026 -

shaenh46 responded

Hey McFly! On the ladder still not fixed! Your sales manager delivered the wrong part. You can check with your sales person Joe that I kept on texting. I had to find my own part. I never rejected service in January. I called in January after the warning lights were on in November. Nobody returned my phone call in November or December. I called again January. You guys would not give me an appointment because you didn’t have any availability so I did not reject one so please don’t lie and the service place that you offered is too far away so thanks for no help again.

May 07, 2026 -

shaenh46 responded

I just got off the phone with Brian from Fretz RV. They are now refusing to help me out at all because I complained about their service. I bought the van seven months ago and nothing‘s been fixed. I’ve called him over and over again. I’ve texted my sales person Joe which I have a text chain please don’t go use these people. It has to be the worst dealership I’ve ever experienced in my life. If you wanna get ripped off, go to Fretz RV. Then complain about them and they’ll lie about their service.

April 20, 2026

We had been looking for a specific Class B for a while and Mary helped us identify the exact make and model that would suit our needs. Mary made everything so easy and seamless. I highly recommend working More

by Gypsy
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mary Stevens
March 31, 2026

Best RV buying experience in my life and considering it is the 11th one in the past 25yrs that says something. Chris Stricker is the best salesman and Tony Eidle handled the paperwork end superbly. Everyth More

by kentislandshuttle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Stricker and Tony Eidle
June 30, 2025

Our sales person Mary was awesome. Very knowledgeable and helpful after the sale. The delivery was great. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony in finance, Mary Stevens
May 12, 2025

I am writing this review on behalf of myself and my wife. We recently purchased a Leisure Travel Van Wonder RTB from Fretz. Our saleswoman was Mary Stevens. We met Mary at the 2023 Hershey RV Show, where More

by Eric W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Stevens
April 01, 2025

Very patient answering our many questions. Helped us pick our perfect trailer.made sure everything was working and ready when we came to pick it up More

by suefooq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Stranere
February 28, 2025

Excellent sales help with all of my purchasing questions. Justin was outstanding with his knowledge and professional help More

by dcotroneo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin , Eric Fasci, Brian Strampel
February 21, 2025

Everyone was very helpful, and patient,my only suggestion is sales should have a bit more knownledge of the vehicle they are selling. The components of how everything works for example. Are there such things More

by stny57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Stranere, Brian Strampel
January 27, 2025

Wonderful experience for these 1st time campers! Fretz is a very friendly and fair RV dealership. We had finally decided on a Leisure Travel motorhome, and they are the closest dealers to us (2.5 More

by flyer39
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mary Stevens, Jerry Gonzalez
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