Fretz RV

Knowledge is Power Our buying experience with Fretz RV was excellent. Our salesperson Mike Myers was knowledgeable and informative. I believe patience is his middle na Our buying experience with Fretz RV was excellent. Our salesperson Mike Myers was knowledgeable and informative. I believe patience is his middle name. Brian the finance person is to the point with this interesting edge of humor. Out of there in less than 1/2 an hour are record in buying a vehicle. Last but not least, the service folks were excellent in dealing with a few minor issues on the day of pick-up. More

Great team and great customer service! I want to give a shout out to Luke Wilson, Steve Fretz, and the crew from the service department. I had what I thought was an emergency situation, Fri I want to give a shout out to Luke Wilson, Steve Fretz, and the crew from the service department. I had what I thought was an emergency situation, Friday, the night before I was to leave on my first trip with my new RV. I didn't know who to call, so I called Luke, my salesman. Behind the scenes, he made some phone calls on my behalf. At 8 PM that night, I received a call from Steve Fretz, who arranged for me to be "squeezed in" first thing Saturday morning. The service crew got me on the road by 8:30 AM!! What a team and what customer service. I am very grateful that they went the extra mile to get me fixed and on the road. I highly recommend Fretz RV in Souderton, PA More

Great Customer service We went to Fretz to shop for a new camper. Al Papa took care of us. He was great in leading us to what we were looking for. He worked with us on the We went to Fretz to shop for a new camper. Al Papa took care of us. He was great in leading us to what we were looking for. He worked with us on the special details we wanted. Took us through the entire camper and explained all the details with patience. More

Really great experience We were so blessed that Rick and staff were patient and understanding with us because it was so hard to find the perfect trailer. And we did! Everyon We were so blessed that Rick and staff were patient and understanding with us because it was so hard to find the perfect trailer. And we did! Everyone was super helpful and kind. Thanks again More

First Rate customer service and best RV and travel trailers More than happy with our new camper And the service and the class on everything we need to know about our camper. No pressure. Just excellent service. More than happy with our new camper And the service and the class on everything we need to know about our camper. No pressure. Just excellent service. Thank you Jon Andaloro!! Your the best. More

Great salesman Pete made our experience fun and we enjoyed the process. This is our second trailer that we purchased for our children. It was our first time at Fretz Pete made our experience fun and we enjoyed the process. This is our second trailer that we purchased for our children. It was our first time at Fretz and we would use them again in the future. Thanks Pete 😊😊😊👍🏾👍🏾👍🏾 More

I expected my BRAND NEW RV to be inspected and clean - NOT I expected my new 2019 model travel trailer (shipped for me directly from the manufacturer and arrived at the dealership over a week before I showed u I expected my new 2019 model travel trailer (shipped for me directly from the manufacturer and arrived at the dealership over a week before I showed up to take it home) to be prepped and clean. Not the case... e.g. scratched and mismatched kitchen counter top and it had a filthy surface. Service and sales people were surprised even though they had it for at least a week for prepping, and I had a pick-up scheduled. During the interrupted walk-thru by a couple sales people, it seemed they were not sufficiently familiar with the trailer (except for a non-involved long-term sales person who happened to walk by). Also, originally I was told a two week delivery time + 1 week to prep and install a camera, when in fact it took just over 5 weeks and no-one called to keep me posted (I had to do the calling/emailing). The camera installation - no one could find the tow vehicle dash display (which I had to ask for). It took about an hour for someone to finally decide to get a new one off the shelf. The followup to that is that, now that I'm at home, I discovered that I have to climb up the back of the trailer TO ELECTRONICALLY MATE the display to the camera! I might as well have not paid $400 for installation!. ALL IN ALL, THE STAFF WAS VERY PLEASANT, CONGENIAL, WILLING TO HELP when I showed up, etc. But too much nonsense when I got there. The financial person was excellent. I think the overall issue was basically lack of leadership or coordination among the various departments and staff. As with most RV dealerships in my experience, NO ONE seems to be in charge of followup... i.e. who maintains and is on top of the delivery schedule, work checklist and, who worries about delighting the customer??? Yes, I would shop here again... but I would keep close tabs on the process for sure. More

Knowledgeable and Friendly service Our experience from start to finish was great. Pete was extremely helpful. He listened to what are needs were and provided us with several options. Our experience from start to finish was great. Pete was extremely helpful. He listened to what are needs were and provided us with several options. We are extremely happy with the purchase of our RV. Completing the final paperwork was fast and easy with Brian. More

Best RV Dealer!! Salesman Rick was very helpful. Found a larger rv online. I went to Fretz and realized the camper was too big. Rick helped me find the right camper fo Salesman Rick was very helpful. Found a larger rv online. I went to Fretz and realized the camper was too big. Rick helped me find the right camper for me that was a great price. He was very helpful and not pushy at all which I really appreciate. Will recommend them to everyone. Thanks guys. More

Excellent dealer Great dealership, great experience, Extremely helpful staff, patient and informative throughout the process. 2nd Jayco motorhome and 7 RVs and the Great dealership, great experience, Extremely helpful staff, patient and informative throughout the process. 2nd Jayco motorhome and 7 RVs and they were the Best to Deal with the Prices More