Fretz RV
Souderton, PA
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426 Reviews of Fretz RV
Family Business Dedicated to Support You My wife and I purchased a new 2015 Jayco Precept motor coach from Fretz 18 months ago and they have proven themselves outstanding in terms of supporti My wife and I purchased a new 2015 Jayco Precept motor coach from Fretz 18 months ago and they have proven themselves outstanding in terms of supporting the sale, financing and dealing with the manufacturer in terms of support and documentation. However, it is the Service department that provides the essence of maintaining the RV lifestyle and Fretz service has been exceptional. Specifically, it is Rachel Rapelje who personifies the meaning of personal service and commitment to the customer. She goes beyond the call of duty to ensure that our RV is in perfect condition prior to our next trip and has always returned my calls while on the road to assist in trouble-shooting any camping anomaly. She truly represents the spirit of the Fretz organization while also maintaining the reputation of the RV manufacturer. In short, she is one of the key elements in sustaining your business and its relationships with customers. She is an outstanding asset! On the negative side, although your service staff are excellent craftsmen, the service department has eclipsed its capacity. Normally scheduled maintenance must be arranged far too long in advance. My recommendation is that this aspect of your business must be expanded to meet the demand or the demand will start to seek other resources, i.e., other RV dealerships. More
great experience Very thorough review of the vehicle. Took all the time we needed to answer our questions. Friendly and offered helpful suggestions as we became fami Very thorough review of the vehicle. Took all the time we needed to answer our questions. Friendly and offered helpful suggestions as we became familiar with our new vehicle. More
Excellent Class B We received excellent support from Rick Hand and the financial expert at Fretz. We purchased a Class B Pleasure Way. So far, it has worked out really We received excellent support from Rick Hand and the financial expert at Fretz. We purchased a Class B Pleasure Way. So far, it has worked out really well. More
Great expereinnce Fretzrv has a great selection of rvs,great sales people,thanks Rick hand.also thanks for a great experience in getting us good financing by brianstram Fretzrv has a great selection of rvs,great sales people,thanks Rick hand.also thanks for a great experience in getting us good financing by brianstrampel ,thanks again More
Fabulous Great service. Friendly staff. Accommodating. I would highly recommend. My daughter and son-in-law have also purchased from Fretz. Our second RV and l Great service. Friendly staff. Accommodating. I would highly recommend. My daughter and son-in-law have also purchased from Fretz. Our second RV and looking forward to a great camping season with our new Jayco Eagle! More
Excellent!!!! This is the 4th travel trailer we have purchased from Fretz Rv in 6 years , each and every time we were treated so so well! I really couldn't imagine This is the 4th travel trailer we have purchased from Fretz Rv in 6 years , each and every time we were treated so so well! I really couldn't imagine purchasing an Rv anywhere else, they are a class act even their service department is one of the best I've ever been to. If you are in the market the only place you should do business with is Fretz! Thank you to my salesman Bob Spack, the finance manager Bill and the owner Steve we very much appreciate your time and attention! More
Best Place to Buy an RV We drove 5 hours to do business with you. It was the best decision we've made when purchasing a camper. Pete and Brian were a breeze to deal with. We drove 5 hours to do business with you. It was the best decision we've made when purchasing a camper. Pete and Brian were a breeze to deal with. They answered all our questions and took care of everything making the transaction as easy as possible for us. We were able to trade in our old camper and take the new one home the same day savings us money and time. The quality of the camper we bought was superior, many of our family and friends think it's like brand new even though it's 5 years old. Many have commented that it was worth the 255 mile trip to get such a great deal on a great camper. Thanks for working with us on such short notice. Steve and Diana Wetmore More
Reputable and Friendly No arm twisting. Answered all our questions. Very responsive and accommodating. Would definitely recommend to others. The staff was very friendly No arm twisting. Answered all our questions. Very responsive and accommodating. Would definitely recommend to others. The staff was very friendly and made sure we were being helped. Definitely a better experience than buying a car!! More
First RV pruchesed We were met by Luke Wilson right away when we entered the show room. We told him we were looking for a used 24 foot RV. He found one that had been tra We were met by Luke Wilson right away when we entered the show room. We told him we were looking for a used 24 foot RV. He found one that had been traded in the previous day. It had not been listed yet Luke made sure we understood the workings of the RV features. We ended up buying it. Luke made sure that all of the items that need to be taken care of was taken care of by the time we finalized the paper work with Brian Strampel and picked up the unit. Luke was outstanding in working with us at every stage of the looking, evaluating and choosing the RV for us. More
Great products; outstanding people. We had a great experience with our recent purchase. Pete was exceptionally knowledgeable, cordial, and moved the process along at a pace that was perf We had a great experience with our recent purchase. Pete was exceptionally knowledgeable, cordial, and moved the process along at a pace that was perfect for us. Brian was equally knowledgeable and professional handling the finance end of the deal. With the bar set high, we are anticipating the same level of satisfaction when we return for service.. Overall we were impressed with Fretz! More










