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Friendly Chevrolet Buick

Albemarle, NC

4.8
4 Lifetime Reviews Review Dealership

2307 US 52 North

Albemarle, NC

28001

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4 Reviews of Friendly Chevrolet Buick

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November 03, 2020

"My husband and I purchased a 2018 Buick Enclave from..."

- bethybop

My husband and I purchased a 2018 Buick Enclave from Friendly Chevrolet Buick. This was our first time purchasing a used vehicle, sight unseen. Nathan set our minds at ease and assured us that everything would be to our satisfaction, and it was! He gave us the information we wanted on the vehicle, answered all our questions, and we are now the proud owners of a beautiful 2018 Enclave. Would not hesitate to purchase from this dealership again!

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Recommend Dealer
Yes
Employees Worked With
Nathan, Kenny
September 05, 2017

"Friendly does not stand behind the product or deal."

- Disappointed

Friendly Chevrolet in Albemarle NC is anything but friendly. This is my experience. I saw online a very pretty Z28, which my wife and I went to look at. It was the Saturday before Labor Day. Usually dealerships are very busy around Labor Day. 'Friendly' Chevrolet was not busy. That should have been the first clue. In fact we were the only customer that day. We liked the car in the very short test drive. They made it very clear that they didn't want to be there. As we were being rushed through the deal, I said my number was $400 per month. Of course that would not work, so I said $420. These guys must have studied common core math, because to them $420 equals $424 and change. In the rush, I reluctantly agreed. I should have protested then. I thought about it, I guess hindsight is 20/20. As soon as the papers were signed we ushered outside and the doors locked behind us and it was mid day, not even 2:00. We were not shown anything about the car. Nothing. It would have been nice to know about the radio. Every other dealer where I have bought cars at least shows about the radio. Nope. Not even about the brakes. This car has the ceramic discs, pretty unique brakes. Nothing was explained. I drive it 75 miles home. Quite the rough ride. Firmer than I expected, a little disappointing. We get home and I set in wash, clay and wax. The car needed detailing. I expected a more for a car with 1685 miles. While washing, I find that the front left fender flare is loose. The fender flare is peeling loose on this nearly new car. I guess their service department missed it while they were washing it and during the inspection, and by the sales people. I text the salesman, no response. Why weren't there any customers? Back to the loose fender flare, I am very disappointed. Well this starts me researching and worrying. What else is going to go wrong on this highly specialized car. Lots of expensive fixes? I was the last person there on Saturday so I'll be the first person when they open on Tuesday (the next open day) and ask for the deal to be cancelled. I waited three hours for the boss to show up, must be nice to work whatever hours you want. I had to take a day off for this. Canceling the deal should be easy. None of the paperwork had been processed. All the big dealers give three days...wrong. We had put too many miles on it. How many miles' 184 miles. Less than 200 miles and that was too many to cancel the deal. If you expect a dealer to stand behind their product, look elsewhere. Oh they offered for me to buy more warranty. I think they got enough of my money. And they offered to fix the fender flare under warranty. To be fixed by the same service department that missed it it in the first place. Nope. So, I left a very disappointed customer. I'll never go to 'Friendly' Chevrolet again. I'm not against Chevrolet. Just that dealer.

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Recommend Dealer
No
Employees Worked With
David Odem.
October 13, 2011

"I knew no one at this dealership before making an inquiry..."

- jskalet

I knew no one at this dealership before making an inquiry on a used 2005 Chevrolet Suburban offered for sale on autotrader. I've never had such a terrific transaction and accurately described vehicle as i had with Friendly Chev, Jeff Alspaugh in particular. I am so pleased that the vehicle i bought and they shipped to me was even better than I expected. Every time I am looking for another vehicle, i will start with this dealership. john skalet, Denver, CO

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Recommend Dealer
Yes
Employees Worked With
jeff alsbaugh
March 02, 2011

"The customer service at Friendly Chevrolet and Buick was..."

- katielm3

The customer service at Friendly Chevrolet and Buick was amazing because I told them exactly what I needed and that's what they gave me. Everyone there was very nice which helped make it a wonderful experience for me. You can't beat the prices at Friendly! I'm so happy with the car I've purchased from Friendly and when I need a new one that's where I will go. I would recommend Friendly Chevrolet and Buick to EVERYONE!

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Recommend Dealer
Yes
Employees Worked With
Winston East, Bill Cooper, Woody Maness
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