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Friendly Chevrolet
Springfield, IL
223 Reviews
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Showing 223 reviews
February 23, 2018
Great experience We had a a very nice experience with Nick at Friendly Chevrolet. He was extremely knowledgeable about the sub we were interested in and also knowledge We had a a very nice experience with Nick at Friendly Chevrolet. He was extremely knowledgeable about the sub we were interested in and also knowledgeable with comparisons vehicles. Once my husband and I decided on the traverse we wanted, Nick helped us to get a great deal. Overall it was a great experience and we are very much looking forward to lots of memories in our brand new traverse!! More
by Rachel S.
Employees Worked With
Nick Miller
Helpful February 18, 2018
Awful, go outside Springfield! I'm not sure who performs the inspections on vehicles after trade or how well that department is communicating with sales, but there seems to be eithe I'm not sure who performs the inspections on vehicles after trade or how well that department is communicating with sales, but there seems to be either deception or incompetence going with either parties. I came in to check out a F150 that was recently traded with low miles. After intense pressure from the salesman to purchase the vehicle, I simply stated that I wanted to speak with my wife about the truck before purchasing. He pressed on to ask what I needed from my wife to make the decision; which is non of their business IMO. So they gave me the keys to show the wife the truck and was informed that the truck was inspected by the service team and showed me the oil change, tire rotation, etc. The truck drove fine and my wife approved so I had my credit union line up a small loan for me to go back and make the deal. What they didn't know is that I had planned to have the vehicle inspected by a local mechanic (Law Automotive is AWESOME!). They even had good things to say about a Salesman named LT that works for them, so they weren't biased in any way. After the inspection, I first hand saw what was going on with the truck - all tires were mismatched and one tire was the original manufacture tire that came with the truck 10 years ago, both front strut springs were shattered, the truck bed was nearly rusted off the frame, brake fluid line was bulging and about to burst, fluid leaks, etc. I never would have paid for the inspection had they been upfront about the struts alone, which any mechanic would spot with minutes; the truck was sitting 2 inches too low in the front. Overall the inspection took 20 minutes and so I immediately went back and vented my frustrations to the sales team and took my Acadia keys back from them. They asked me to send them the inspection report so I did, again AT MY COST. Even worse, the truck is still for sale online! - 2008 F150 with 50,000 miles The mechanic estimated that the truck was worth $3k, yet Friendly Chevrolet wanted over $13k for the truck. Had they been truthfully upfront about the truck, I would've purchased the 2nd truck I was looking at for $17,000. Message to potential buyers - get the inspection no matter what, it's well worth the $$, only $50 for mine. The salesman I worked with even knew I only wanted the truck for the bed so I could easily haul my kayaks. I could've bought the truck and drove off with my $4k Hobie Pro Angler 14 only to watch my truck bed fall off on the interstate. Good luck out there. Update, went to McLaughlin Dealer in Moline, Illinois and wow, what a group of professional salesman in a family owned store. They didn't go back and forth with me and met my exact needs and no pressure whatsoever. Happily purchased a 2012 Silverado with 55,000 miles with out the door price of 15k, incredible. They showed me their inspection and it matched where I had it inspected, no issues. Go outside Springfield!! and for you "Friendly" Chevrolet, you won't get a dime of my warranty or outside warranty work, you lost out. More
by chadlaug
Employees Worked With
NA
February 18, 2018
Awesome Experience This was probably one of the best car buying experiences we have ever had. Roger Chen was awesome. Would recommend Friendly to all my friends and fami This was probably one of the best car buying experiences we have ever had. Roger Chen was awesome. Would recommend Friendly to all my friends and family More
by Shannon Mix
Employees Worked With
Roger Chen
February 17, 2018
Great Experience! This was my first car buying experience and Ron was a great salesman to work with! The car I initially wanted had recently been sold, but Ron took the This was my first car buying experience and Ron was a great salesman to work with! The car I initially wanted had recently been sold, but Ron took the time to figure out what I was looking for. He wasn’t simply looking to sell me a car, but wanted to ensure it worked for me and my situation. He didn’t try to sway me any direction, but informed me of the best deal I could get. I highly recommend going to see Ron for your next car buying experience! More
by lenzi
Employees Worked With
Ron Turner
February 15, 2018
One of a kind experience Ron Turner is an amazing very knowledgeable Professional salesman. I came in with a car in mind and it was sold that day before I was able to get ther Ron Turner is an amazing very knowledgeable Professional salesman. I came in with a car in mind and it was sold that day before I was able to get there, but that did not stop Ron from figuring out my wants and putting me in the right car for me. If you are looking for a good salesman who won’t pressure you and just educate you Ron is your man. More
by rhernandez92
Employees Worked With
Ron Turner
February 04, 2018
Best car experience Ron was friendly and helpful with my car buying experience and answered all my questions I had on my vehicle of choice and he showed me what options I Ron was friendly and helpful with my car buying experience and answered all my questions I had on my vehicle of choice and he showed me what options I had on my vehicle and how to work them I would recommend him to anyone looking for their next vehicle. More
by Middaigh20
Employees Worked With
Ron Turner
February 03, 2018
Was very happy with my experience Ron was great to work with on my new car purchase and really worked with me on getting a great deal. He was able to get me into a brand new car with e Ron was great to work with on my new car purchase and really worked with me on getting a great deal. He was able to get me into a brand new car with ease. More
by Rehwaldt88
Employees Worked With
Ron Turner
January 27, 2018
Nice people and quality service We had a great experience working with he team at Friendly Chevrolet. They found the car that we were looking for quickly and without wasting any of o We had a great experience working with he team at Friendly Chevrolet. They found the car that we were looking for quickly and without wasting any of our time. They listened to what we wanted and made the car shopping experience painless. Our salesman was able to complete the sale quickly when we called to say we wanted the car. We were in for less than an hour signing papers, getting plates, and waiting for the car to finish being detailed in the service shop. Thank you to Roger, our salesman, Andrew the finance manager, and John for fast and FRIENDLY service. More
by Msabath
Employees Worked With
Andrew Dickerson, John Dotson, Roger Chen
January 09, 2018
Great salesman Roger was so helpful when I was buying my new 2017 Honda Pilot! Need a car see this man right here! Roger had lots of knowledge when it came to my new Roger was so helpful when I was buying my new 2017 Honda Pilot! Need a car see this man right here! Roger had lots of knowledge when it came to my new pilot More
by Tiffanybrunz
Employees Worked With
Roger Chen
January 09, 2018
Amazing experience While we weren't able to make a deal, Roger showed above average salesmanship. He took the time to hear my needs, wants, and requirements. I never fel While we weren't able to make a deal, Roger showed above average salesmanship. He took the time to hear my needs, wants, and requirements. I never felt pressured to agree to anything throughout the entire process.. Qhile I didn't leave in a new vehicle, I left there feeling great. He was extremely up front and honest with my wife and I, and even contacted a feq time throughout the following week to let us know what other offers he had available.. He's exactly what success is all about. Courteous, friendly, and he doesn't beat around the bush.. I can guarantee that when I AM ready to purchase a new vehicle, Roger is the man I will go see. More
by Jlock82
Employees Worked With
Roger Chen
