Friendly Chevrolet

Craig in the service department is awesome he is so kind, and knows how to walk me off the cliff. My car is fixed, and I a happy! and knows how to walk me off the cliff. My car is fixed, and I a happy! More

We drove from Atlanta ready to buy this vehicle and left feeling that we had just avoided a very bad deal. Our concern was never simply the vehicle itself. Our concern was the overall way the transaction feeling that we had just avoided a very bad deal. Our concern was never simply the vehicle itself. Our concern was the overall way the transaction was presented and handled from start to finish. First, the vehicle was not presented with the level of clarity that buyers deserve. We were given the impression that we were looking at a first-owner type of vehicle, but after reviewing the reports ourselves, we found that it had already been titled and registered as a corporate fleet vehicle in Michigan. The history also showed towing-related entries and charging-related service history. Those are material facts, and buyers should not have to uncover them on their own after driving hours to the dealership. Second, the financing process raised major concerns. The first loan terms shown to us were extremely expensive and would have resulted in a huge finance cost over the life of the loan. Later, when the structure of the deal changed, the terms improved significantly. That raised serious concerns about what exactly was being presented to us at each stage of the process. Saying that “banks determine the rates” does not change the fact that these offers were presented inside the dealership by dealership staff. Third, and most concerning of all, the paperwork became more troubling the closer we got to signing. We believed we were reviewing a deal structured one way, but the documents reflected something much more complicated, including a joint credit application, a co-applicant, a co-buyer structure, and title-related paperwork with additional names that were not being explained clearly. We had to slow everything down, read the documents ourselves, and catch these issues on our own. That is not a minor misunderstanding. That is exactly the kind of experience that destroys trust. Fourth, this was not simply a matter of “required paperwork.” Of course paperwork is required. The real issue is whether the structure of the deal is being explained honestly, directly, and in plain language before people are pushed toward signatures. In our case, the process felt rushed, confusing, and unnecessarily difficult to follow, especially when major details such as financing structure and who was being placed on the deal should have been made unmistakably clear. We came there in good faith, invested the time, the trip, the fuel, and the effort, and were prepared to buy. We did not walk away because we changed our minds. We walked away because the vehicle history, financing presentation, and paperwork process did not feel clear, direct, or trustworthy. Anyone considering this dealership should read every line carefully, verify the vehicle history independently, confirm the warranty status, review the APR and lender, and check every single name on every document before signing anything. More

Everyone at this dealership was helpful and professional. Would highly recommend them to anyone looking for a new or used vehicle Would highly recommend them to anyone looking for a new or used vehicle More

Left my truck with the service department for oil change tire rotation and they kept me informed on the status of service and finished up in about 1 hour tire rotation and they kept me informed on the status of service and finished up in about 1 hour More

Great service and communication Appointment on time and all work finished in a timely manner. all work finished in a timely manner. More

The service tech was very friendly and thorough about everything and explained my troubles understandably everything and explained my troubles understandably More

Their name says it all, they are friendly, professional and a pleasure to work with. and a pleasure to work with. More

Excellent service and very helpful. The salesman took care of all my questions. Showed me how to use all the equipment in my new car. The salesman took care of all my questions. Showed me how to use all the equipment in my new car. More

I was very pleased with Friendly Chevrolet. Maverick was great. Very friendly, knowledgeable, and easy to work with. My entire buying process was simple and easy. Maverick was great. Very friendly, knowledgeable, and easy to work with. My entire buying process was simple and easy. More

I’ve purchased multiple vehicles from Friendly Chevrolet, and every experience has been excellent. I always work with Heath in sales, and he makes the process simple and stress-free. There is no back-and-for and every experience has been excellent. I always work with Heath in sales, and he makes the process simple and stress-free. There is no back-and-forth or pressure. Everything is straightforward, quick, and easy. More