Friendly Chevrolet - Service Center

My problem with this company is their service department. After being screwed around with for 6 months trying to figure out this issue…I finally talked with the head tech and he did a ride along and told me After being screwed around with for 6 months trying to figure out this issue…I finally talked with the head tech and he did a ride along and told me exactly where the problem was. 3 days later they say they looked and found nothing wrong. When pressured about it…..they did nothing but shift from 2 to 4 wheel drive and listen to the engine!!!!!! That’s it?!? When I asked why they didn’t take the transfer case apart after he clearly said it was bound up he says well it shifted fine now!!!!! They CLEARLY don’t want to do repair work at this REPAIR shop because why…….i have a warranty…..and yes I bought the car and warrenty from them!!!!!! I’m being screwed with until my warrenty runs out…… stay away from “friendly” chev!!!!!! More

Took my car in to be serviced. Was told there would be a diagnostic test fee to discover the issue. Don't like that but fine. Unfortunately, the cost of the needed repairs far exce Was told there would be a diagnostic test fee to discover the issue. Don't like that but fine. Unfortunately, the cost of the needed repairs far exceeded the value of the vehicle so I chose not to move forward with the suggested repairs. What I take issue with is they charged me not 1, but 2 diagnostic fees, one for each issue I was told. This is absolutely insane and borderline criminal. I had to pay $350 just to find out I have a care that is not worth fixing. Then when I went to pick it up, THEY LOST MY KEYS! I had to wait a half an hour while they looked everywhere in the building it seemed and had to call multiple people not working at the time. I stood there for a half an hour before they found them. Extremely unprofessional. More

UPDATE: Was contacted by service director and apologized for the lack of communication. He did a great job of making it right. Will consider brining back car to dealer. Brought in car for service in for the lack of communication. He did a great job of making it right. Will consider brining back car to dealer. Brought in car for service in early November. My truck needed to have the rear oil housing seal replaced. All fine and dandy. This 7 hour shop time repair took 6 days, which I would have been ok with if my service coordinator would have called to let me know or returned calls in a timely manner. Since I had brought it in for an oil change as well, they said they would not charge me for the oil change, since with the repair they needed to replace the oil anyway. Low and behold when I was charged they included the oil change as well on top of the quoted repair for the oil housing. I am ok with issues going on with mechanics being sick or other issues popping up. I just didn’t appreciate the radio silence. I have enjoyed taking my car here in the past and purchasing three cars from here. I will not be going back or purchasing another car from Friendly. More

Made an appointment to get recall work done. Dropped the vehicle off on a Monday and got a call Tuesday morning saying they don’t have parts and have no eta on them. Why make an appointment wit Dropped the vehicle off on a Monday and got a call Tuesday morning saying they don’t have parts and have no eta on them. Why make an appointment with no available parts? A complete waste of my time. Service writer wouldn’t answer why he didn’t check if parts were available said I was rude and walked away. If I could give you zero stars I would More

Worked with Daniel in the service department to get my 2021 traverse fixed. I was in the middle of a difficult situation and was very pleased with Daniel's work. GM took good care of my in part thanks to 2021 traverse fixed. I was in the middle of a difficult situation and was very pleased with Daniel's work. GM took good care of my in part thanks to Daniel's hard work. More