Bought a new 2015 Chevy Malibu as my previous Malibu was totaled sitting in my parking lot at work. My parents had given me their 2000 Chevy Malibu, which they had purchased new. It was reliable durable and overall I loved the safety of the car. The car never had major issues and minimal warranty recall notices. We never found parts that were not installed and never had any issues with the materials that were used on the car. Thus, I knew that I wanted a car similar. I had looked and new and used cars and determined that I wanted a reliable car that I can trust, with company like GM that my grandfather worked for his entire life and was a union representative until his health impeded his duties. After looking around many dealers I found a salesman I trusted, Ronnie, and he actually listened. He did not try to sell me something more than I needed and I never felt pressured, unlike other salesman and dealers I spoke with.
Since buying my car less than 3 years ago these are the issues I've encountered with the service and quality at Friendly Chevrolet:
1. Every time I tried to put my backseats down the trunk floor would pop up and the floor lining would reveal the foam underneath. When inspected by the dealer I was told that there was a missing part that was never installed on my vehicle. There was no charge to me but an inconvenience of having to leave my car in the shop for a couple hours and wait for the part to arrive which was never installed.
2. I went in to get an oil change and was informed that I was not due for an oil change yet and that I should wait. I trusted the dealership and left. 1 month later to have an oil change prior to going on a road trip and would prefer a dealer I trusted to change my oil and was told that I was over my mileage and my oil changes were no longer covered AFTER they completed my oil change. If I would have completed my oil change the month prior that I was in my oil change would have been covered under warranty. After involving my salesman due to frustration, the company did compensate my oil change.
3. When I purchased my car I got the weather tech protection to help prevent rust and also for the weather tech mats. I never really understood why the passenger mat was never secured until I finally was able to remove and unclip my drivers side and realized the passenger side never had the clips placed in my car to secure them to the floor. The service indicated that they will order the parts and will be no cost to me. Which I am grateful as I had already paid for these parts and they were never installed properly. (similar to issue 1 a part never installed)
4. After the first nice weekend I was cleaning my car and noticed that the seam of my drivers side backrest was separating at the seam. There is no rip or tear, the seam is separating revealing the white stitching on black interior. The manufacturer did not leave enough inseam to prevent this from happening. I brought it in to have it evaluated. I was told that since I was 140 miles over my warranty coverage that it would not be covered and the cost to have it repaired would be $364.42. I was told that I could of brought it to any Chevrolet dealer, which I did trust and decided to bring it to the place I bought my new car. Then I was told they can submit a claim to have it processed through GM and he needed to take pictures. Pictures were taken and I was told the manager would get in contact with me soon. After leaving and not even five minutes from leaving the lot I was called and asked to come back in as only the manager could take pictures using a special application to submit the claim. I had to turn around and returned within five minutes to have to wait at over ten minutes for them to relocate the manager to take pictures. A day later I get a call back saying that it would not be covered at 100% and I would be responsible for paying $90.11. I have contacted GM customer service which is no help and now have to wait for another higher up to discuss the situation. Although the company is offering to cover a majority of the cost, there underlying issue is this is not an issue I created. The manufacturer did not leave enough inseam to prevent this issue from happening and thus is clearly a manufacturing flaw and should be warrantied at 100%. Also, There is no cut or actual tear that would be associated with something that I might have accidentally done, which then I would understand that I caused the issue. Instead, a simple seam that is coming apart as poor manufacturing and now I am getting told that I have to pay.
I have spoke to many friends, family, patients and everyone is shocked of how they are treating this issue. A couple individuals even bought a vehicle from this location and they indicated they will never go back to have any service completed. I can honestly say I would purchase another car from Ronnie if I ever need to but I would not be willing to wok with the service from the fridley location and based on what GM determines on my drivers seat seam I may never purchase a vehicle or use services provided by GM unless absolutely mandatory. The company that my grandfather spoke so highly of, and how amazing their cars and vehicles were, seems to have diminished. Also the quality of care for its customers, who buy their vehicles expecting a reliable durable vehicle that will last them years, have also diminished. The car slightly after warranty (under 200 miles of warranty) issues begin to emerge. The 2000 Malibu I had previous was amazing, yes there were issues that eventually we had to take in and have repaired but that many many years after purchase and that is expected with wear and tear of vehicles and needing maintenance but my 2015 Malibu I am disappointed that NOT even 3 year after purchasing new I have already had many issues when I was expecting a reliable well manufactured vehicle.