Friendly Chevrolet - Service Center

Misdiagnosed the problem with my vehicle. I brought my vehicle in because I had a "service rear axle" warning light appear on my dash. They charged me $130.00 to tell me what was wrong and th I brought my vehicle in because I had a "service rear axle" warning light appear on my dash. They charged me $130.00 to tell me what was wrong and that it would cost me $1760.00 to repair it. They also told me that my warranty would not cover it. What they told me did not make any sense to me at all so I brought my vehicle somewhere else for a second opinion and got a totally different answer. Glad I did! My warranty covered the repair at the second shop I brought it too (and was a totally different diagnosis). So, had I let Friendly Chev do the 1700.00 repair, it wouldn't have fixed the problem. I just recently moved back to this area and am disappointed that I feel like I can't bring any of my vehicles to them again. What a COMPLETE WASTE OF $130.00!!!! More

Ripped off on repairs and stolen property from truck I brought my truck into friendly for a misfire in the 4th cylinder. I understood that this would be a spendy repair but I trusted them. They charged m I brought my truck into friendly for a misfire in the 4th cylinder. I understood that this would be a spendy repair but I trusted them. They charged me $3,000 and my truck had the same issue in 1 day. When I called and brought it back we argued for weeks over the fact they didn’t fix anything. They finally admit fault and make the necessary repairs and charge me for parts only. Then when I go to pick up my truck my door is unlocked no signs of breaking in and my aftermarket pioneer deck is completely gone. I ask my service advisor NICK, who immediately blamed me the customer who trusted my truck in their possession. It was professionally removed with nothing broken and nothing else stolen, which included a fuzz buster and a bunch of Oakley’s other countless high dollar items. Bottom line friendly Fridley isn’t friendly at all don’t bring service to these guys they’re money hungry not customer service driven. More

Unacceptable Went to get my tire checked out since the tire pressure was getting lower and lower. They told me that i needed a new tire and that they would put my Went to get my tire checked out since the tire pressure was getting lower and lower. They told me that i needed a new tire and that they would put my spare on, and that i could go somewhere else since they didnt have it in stock. Went to another tire place, waited for 2 hours to be seen, just to find out that Chevrolet did not put the old tire with the rim into my car. So i had to drive back to the dealership to get my rim. Not only did they not apologize, they said it was a miscommunication. Unacceptable and rude, and a waste of my time. More

Complete nightmare once again.. I wouldn’t buy a bag of chips from this place nor would I refer anybody here worst service I’ve ever Experienced in my life complete idiots working on I wouldn’t buy a bag of chips from this place nor would I refer anybody here worst service I’ve ever Experienced in my life complete idiots working on your car.. They can’t even get oil levels correct... Just a complete joke worse Chevy dealer in the state and hands-down xxxx this place!! More

Poor quality of product and service. I bought a used 2013 Chevy Silverado from Friendly Chev in 2015 and have nothing but bad service, a problems with vehicle. Problems that shouldn't hap I bought a used 2013 Chevy Silverado from Friendly Chev in 2015 and have nothing but bad service, a problems with vehicle. Problems that shouldn't happen at 60,000 miles. I've had problems with the drivers side door handle since I bought it and they want to charge me $1000 to fix it. A problem they should have fixed right after I bought it. I also told them I wanted it detailed before I drove it and they tried to tell me they had a detailed, which they had not. I've had nothing but arguments with this dealership. I will never buy another Chevy, or set foot in another Chevy dealership again. More

Disconnected I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (tryi I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (trying to get me into a used car that clearly had problems & a brand new one that I didn't like) & at the end of the day they didn't have what I wanted & he started giving me numbers to call his sales manager & tell him what I wanted... not my job, dude. That's what they pay you for. Needless to say, I bought my Chevy elsewhere. Figured I would give their service department a try though... I called to make an appointment a week earlier, actually, & the guy I spoke with told me that I didn't need to make an appointment & that I could just come in. 4 days later I got a call (voicemail) from this dealership from a woman named Misty stating that they received notification from OnStar that my car was due for service & that she could make me an appointment. So, again, I called. Set up an appointment. It was actually pretty convenient for me that they had one available the same night. & I mentioned to her the advertising on the website about an oil change, tire rotation & multi point inspection for 49 dollars & some change. She said it wasn't a problem & she'd put it down. Later that night I arrived at the dealership. One of the techs came out & greeted me. Wrote down what I was in for & asked if I wanted a car wash. I went & sat in the lounge, which was actually disgustingly dirty this time - popcorn all over the floor & empty cups everywhere... Again, it was super convenient they could get me in & the service itself was pretty quick (I think I was done within 45 minutes) & I really appreciated the car wash. However, when I was checking out, my bill was higher than it should have been & I asked the tech why. He mentioned that the service advisors didn't really tell them what was going on & he didn't know I had asked for the special. Thankfully he corrected it for me & brought it down to where it should have been. He was also super helpful in answering a few questions I had. I just felt like there really wasn't a point in making an appointment because she clearly didn't mark any notes about what I wanted - & the tech said they don't give that price unless the customer clearly mentions it, which in my opinion is not the way a business should run. If you have a way to save your customers some money, help them out. That's how you're going to keep them coming in. Also, when I got home later & looked over the paperwork I noticed my tires were all marked as 7's which isn't possible because one of my tires is less than 2 weeks old. Which tells me they aren't as thorough as they could be here. It's really hard to find a reliable place to bring your vehicle now days - seems to be mostly about ways to make money than take care of the car & their owner. Would I recommend this service center? Yes. Would I come back? Yes. But it's definitely worth keeping in mind that there is a clear lack of communication & you have to pay attention to the paperwork. More

No protocol for customer complaints Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no pr Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no protocol or process for customer complaints. Their GM wouldn't even give me a call back. They just sent out an argumentative service manager. They said the damage was there when I came in. I know it wasn't. I would of been satisfied if they would of least gave me a walk thru where the truck had been to see where the damage occurred, but they didn't even do that. All the service manager said was he agreed it was not caused by another vehicle. The damage was high on the front passenger fender with red paint. The SM said they had no equipment that was red. BS. They will not get anymore of my business and more. More