Friendly Chevrolet - Service Center

Oil change took 2 hours! Oil change took over two hours. Once I paid and was told my car was ready I stood waiting for them to wash my car another 15 minutes. Will be finding Oil change took over two hours. Once I paid and was told my car was ready I stood waiting for them to wash my car another 15 minutes. Will be finding a new dealership. More

Friendly Chevrolet does NOT stand behind its product The vehicle in question is a 2017 Chevrolet Impala, Premium trim. Purchase new from Friendly in February of this year. The lower front panel near the The vehicle in question is a 2017 Chevrolet Impala, Premium trim. Purchase new from Friendly in February of this year. The lower front panel near the headlight has popped out of its socket. I took it back to Friendly. Rick Nelson in the body shop looked at it. He pushed it back in place by hand and said it was fixed as it is held in there only by some plastic clips. Less than 24 hours later, it had popped back out. I called Jimmy Rowe, salesman who sold me the vehicle to share my experience and ask for help. He was not helpful, advising me to call the body shop. I did so and spoke with Rick Nelson again who told me that now it would cost me around $200 since he'd have to take it apart. I asked about the bumper-to bumper warranty. He said no, when you bump the curb, it voids your warranty. I told him that I did not bump any curb. He replied that the bottom plastic molding has scrape marks underneath. I have not had it on a hoist yet but if there are scrape marks, they are not caused from bumping the curb. These are from sidewalks when parking and the low profile styled vehicles are not high enough to clear when parking. It is very common. Anyone who's parked a low profile car perpendicular to the curb knows this occurrence. The difference here is that all other cars stand up to the minor scrapes. In the case of the Impala, Nelson asserts that this minor scrape causes the vehicle to come apart. That's a stretch but if accurate, speaks to the quality of Chevrolet vehicles, considering this is a top of the line model and trim. I believe Nelson is only out to make a buck and that speaks to Friendly's non-existent customer service. Less than five months ago, I'd given Friendly over 30 grand in business. How soon they forget. Trying to blame the customer over couple hundred dollars. I've purchased many new vehicles and when there was a problem within the warranty period, other dealerships were happy to help. This is a first from my experience and the reason it is so perplexing. Nelson and Friendly did nothing to resolve the issue nor to improve the customer experience. Any future maintenance issues can be handled by a number of dealer who are passionate about customers. More

Didn't listen to me, felt unimportant and forgotten I had an issue with my car for three months, after having multiple people (mechanics and others) look at it, I had figured out what the main issue was I had an issue with my car for three months, after having multiple people (mechanics and others) look at it, I had figured out what the main issue was with my vehicle. When I'd walk in, I'd get ignored, even once I had approached a desk, I was as well. When I picked it up, it clearly hadn't been fixed as the issue I stated I knew was the culprit was still happening the moment I left the dealership. I brought it back and left it overnight for the same technician to look at it again, but they said, "it was fixed" and it is good enough. I told them it wasn't and lo and behold, less than a block away the same issue happened again. I brought it to another dealership a week later, who listened to me, and found the issue is what I said. It cost me $685 and 2 days, and my car is finally working right again after three months. The lady who picked me up was friendly and quick, however. More

Excellent Service!! Was ready to get out of the vehicle I was in and heard of some incredible leasing options at Friendly Chev and decided to stop in! Augie was incredibl Was ready to get out of the vehicle I was in and heard of some incredible leasing options at Friendly Chev and decided to stop in! Augie was incredible from start to finish assuring nothing was missed and that I was in the right vehicle with the right finance options! The other team members were extremely helpful as well from the finance dept to technical support, nothing was missed and all with a friendly and positive attitude! Thank You! More

Awful! Poor communication between staff members. They don't care about you or your vehicle, they just want your money and are willing to say and do whatever Poor communication between staff members. They don't care about you or your vehicle, they just want your money and are willing to say and do whatever it takes to get more money out of you. Theyou don't fix your vehicle even if you pay them! More

Not going back! STOP!!! Beyond my buying experience, this place has been one disappointment after another. I have been mislead a service manager, lied to by techs an STOP!!! Beyond my buying experience, this place has been one disappointment after another. I have been mislead a service manager, lied to by techs and managers and treated as if I was an inconvenience on more than on occasion. I have been sold a bad battery. Denied discounts that are from their website. I am generally loyal in these types of rerlationships and started out that way. Now, I will NEVER bring my car back there. The straw was today. My last oil change was at Friendly (after nearly 20,000 miles of getting them elsewhere). I stayed away because I had a problem with them before... with a simple oil change. My car is coming up on 4k miles after the oil change. The oil change message has been up for about 400 miles. I get the dexos oil (good for 6,000 but they put 5,000 on the sticker). When I brought my car in. The service guys there had an argument about whether my car was supposed to get conventional or synthetic oil. One guy insisted that I get the conventional oil. That oil would burn at about the rate that would put me at the need. This made me even more suspicious of me getting the wrong oil. A concern that I had made clear to the manager that I talked to earlier in the day. Instead of trying to figure that out, or just pop my hood and see which oil I had, they immediately tried to push a software update that was "probably needed", but would cost me $95. More

Bad Service Start to finish -I had a horrible experience. All I needed was to have my gas pedal checked for a condition that should be covered by an extended warr Start to finish -I had a horrible experience. All I needed was to have my gas pedal checked for a condition that should be covered by an extended warranty. I did need to have my gas pedal replace then she was trying to say I have 2 other things wrong with my car. I declined to have these 2 other things that needed to be done and she said I was still on the hook for the $95.00 diagnostic charge. Keri then said her Technician do not work for free. Long story short-Do not go to the Service Department More

They don't care about the customer! I was in this morning at 6:30 to drop off the car for a recall on the infamous Ignition Switch. I picked up at 4:45. Date, June 2, 2014. I have left I was in this morning at 6:30 to drop off the car for a recall on the infamous Ignition Switch. I picked up at 4:45. Date, June 2, 2014. I have left messages with both the service manager and general; manager. While I am certain the work was done satisfactorily, friendly customer service is not part of the plan at this place. When I picked up my vehicle, I asked where the key was I dropped it off with. Apparently, we get new keys and they are required to discard the old ones. I wanted my old key back because I just had it made the day before, after waiting a few months for the Home Depot to have a blank, because I am supposed to use the key without a key ring attached. My answer has been to keep the key in the car and use another one to unlock the doors with. The whole process has been a pain, and has caused some problems as other family members have needed the car. Basically, I've been locked out a few times! Anyhow, I did not really have a problem with the key so much as the person who checked me out (the young lady cashier), who said, I don;t know. I just do this here. There was no offer to get a service person to discuss the work that was done, or any direction about where to ask. This young lady has a severe case of "I don't give a crapidous," which she may or may not be aware of. Regardless, it was first and last visit to Friendly Chevrolet. It may very well be a great place, but I am not aware of it, nor was I made aware of it when I was there. Most customers just want all of their questions answered respectfully before they complete their transaction, with perhaps a friendly "see you next time" attitude. This pretty much felt like because it was a recall, I was a burden to them and treated accordingly. I guess they save the friendly service for the paying customers. Thus the name, "Friendly Chevrolet" does not fit them well. What they do not realize is that one bad experience may be returned many times over if I never go there again for real service, or recommend them to anyone. Like I said, I am certain the work was done satisfactorily, though only time will tell. More