Friendly Chevrolet - Service Center

I was greeted by Dana Pitann right away when entering the Bargain Lot. I was in to look at a recently listed 2005 Silverado, but also saw they had a 2003 in my price range. The newly listed one was in the Bargain Lot. I was in to look at a recently listed 2005 Silverado, but also saw they had a 2003 in my price range. The newly listed one was in the shop for the routine inspection/repair. The mechanic working on it asked if we wanted to test it out before he started any work, this was great because this is the one I really wanted to look at. I was here on my birthday just to test drive and see if there would be something of interest. I couldn't pass this deal up and bought this truck because the buying experience went very well, and I will certainly recommend Friendly Chevrolet in the future. Dana did a great job in identifying a vehicle which perfectly met my needs. Thanks again Jason Mosley More

I bought a new Chevy truck from Friendly chev, I returned the truck for a oil change and to have a damaged seat belt repaired. The oil change was not done well at all: Did not top off the washer fluid even the truck for a oil change and to have a damaged seat belt repaired. The oil change was not done well at all: Did not top off the washer fluid even when the lite was on, did not wash vechicle and did not install service reminder on the front windshield, took way longer then promised. The service advisor informed me the seat belt was not covered under warranty! I explained the belt does not retract like it's designed to and since got stuck in the door when closing and pinched the belt, which caused a tear. I also talked to the general manager who agreed with the service manager that this was not a warranty issue, I would have to pay to get the seat belt replaced. I left the dealer disappointed and went to luther brookdale chevreolet in Brooklyn Park, I explained to Brookdale chev what happened. Brookdale chev made an appointment for the next day. When i dropped off the truck at Brookdale chev they offered me a free ride home and would pick me up when the truck was ready(very nice touch). Brookdale chev also topped off my washer fluid because the lite was on and did a safety check for free. I will not return for service or ever buy another vechicle fom Friendley chev again. They would rather argue then help the customer with an obvious warranty claim. I would stay away from Friendly chev! More

To the owner of Friendly Chevy...Paul Roby is awesome! In December 3 days before Xmas my 2006 Saturn Vue was hit in the front near your dealership. I wasn't hurt but my beautiful Vue was missing a wheel and December 3 days before Xmas my 2006 Saturn Vue was hit in the front near your dealership. I wasn't hurt but my beautiful Vue was missing a wheel and much of it's front end, I rode with the tow driver to your service department with no idea what to do other than call my husband. Paul Roby met me at the service entrance and within an hour had called my insurance company, the other drivers insurance company, got me a loaner vehicle (yes really), called my husband and helped me move about 20 gift wrapped items for my families Christmas from the Vue to the Impala I was going to drive! What a great guy! Thanks for taking care of me and my Vue! PS 10 days later and the Vue was home looking great! Friendly Chevrolet has us hooked! Lori Davis Zimmerman Mn More

They were going to use my wife's Cadillac as a "shuttle vehicle" to bring another customer home. My wife had her car there for an oil change and decided to wait there till it was done. The female "shuttle vehicle" to bring another customer home. My wife had her car there for an oil change and decided to wait there till it was done. The female Fridley Chevrolet employee must have thought my wife had left and proceeded to tell another customer that they would be taking the black Cadillac and pointed to the wife's car. My wife made her presence known and the employee switched gears and told the customer they would be taking another vehicle. I'll bet that if the wife had not been there and they used her car as a "shuttle vehicle" and we asked why there was "X" additional miles on her odometer, they would have said "Oh, we just took it out on the road to make sure everything was okay." I've heard that one before...and now it makes me wonder. We will never take our cars there again. Would you?!! More

Horrible horrible experience!First I called re: gettin my fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so man fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so many problems. No one at Friendly Service knew about it, and later called me after confirming it was true.So, decided to have that done, and wanted them to check out a whining noise my car had been making, and 2 mechanics had thought it was an idle pulley, so wanted them to confirm that. They called me back saying it was NOT the idle pulley, but instead the fan clutch and alternator, and those repairs would be well over a thousand dollars or more! all they could say was that the fan clutch part itself would be about $500 and labor would be much more, and they didn't know about the cost of the alternator. I again asked about the idle pulley, and they said it was fine..it was the fan clutch and alternator. They then told me that my check engine signal was signaling 4 codes to them, but it would be $165 to diagnose it. I informed them that during a prev diagnosis with their service dept they had said the check engine signal was soley related to the fuel gage. They said three of the signals were completely UNRELATED to the fuel gage, but couldn't tell me much more unless I was oking the $165 diagnosis fee. I asked if it could possible run thousands of dollars to fix the fan clutch and alternator and they said "yes". I told them I'd be getting a 4th opinion (as they were the only ones saying it was these 2 items) and brought it to a GM dealership in Rice Lake Wi (Don Johnson Motors) when visiting my mother and told them that I was told i would need a fan clutch and alternator as well as having 4 check engine codes reading out. They checked the codes in front of me and there were NONE except those related to the fuel sensor gage that had not been cleared when Friendly fixed the problem. they further went on to check the whining noise by checking the alternator, fan clutch, and idle pulley, and determined it was the idle pulley and that my alternator and fan clutch were fine! I was FURIOUS that Friendly was so far off!!! They replaced the idle pulley and the whining noise is GONE! Do NOT trust Friendly to fix your car...my entire family has used that dealership and now will NOT trust them, as clearly they wanted to charge THOUSANDS for UNNEEDED repairs! I WILL drive and hour and a half to return to Don Johnson motors instead, as they are clearly looking out for the customers! More

Horrible service. They don't fix the real problem. Had a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug in to find out what was going on. Turns out the catalytic converter was bad and needed to be replaced. Thanks for wasting all my time to repair something that should have been identified one of the previous 6 visits! More

I have had my 1997 Chevy Venture in their shop 29 times. 16 during original warranty, 10 on extended warranty and 3 since the warranty ran out. I had it in 3 times for faulty wiring in the tail lights. I 16 during original warranty, 10 on extended warranty and 3 since the warranty ran out. I had it in 3 times for faulty wiring in the tail lights. I finally fixed it myself after it failed again after the warranty was up. They replaced the windshield & did not replace the wiper motor cover or plug the radio antena back in. They worked on my transmission 3 times before finally giving up & replacing it. It took 4 attempts for them to fix a whistling noise in my heater vents. The heater fan would shut off after a coulpe minutes if run on high. It appeared fixed after 3 attempts. It lasted until the warranty ran out and now it is doing it again. The window in the sliding door was worked on 3 times for a rattle. They finally replaced the window assembly. It still did it so I gave up. I have had to pay for a new water pump. The intake manifold gasket had to be replaced because it was leaking. After they replaced it, I had a bunch of oil in by coolant. They had to flush the system to clean it out & wash out the overflow tank. When I got it back, the tank was laying in it's spot, but was not fastened down at all. It was just flopping around. The power steering hoses were both replaced for leaking. They recalled it for a rack pinion problem. They said mine was OK & did not need to be replaced. It could be repaired. When I got it back the steering wheel was aligned about 45 degrees to the right when driving straight. They had to redo that. A year later the rack went bad & I could not turn the wheel. I almost had an accident. They told me it had nothing to do with the recall & I had to pay for a new rack. I saw a web-site that had 179 complaints for the same type of problem, but GM seems to think it is not a problem. I paid to have the rack replaced. 20 months & 29,000 miles later while doing a brake job on it I noticed the rack boot on the right side was totally shredded. When I checked the left one I saw it was not attached to the rack. Upon closer examination I found that the rack was broke where the boot clamps on. There is nothing left to clamp to. I took it to Friendly Chevrolet in Fridley, MN and had Gene Lynch look at it. He said they have never seen one break before without being in an accident. I have never had an accident with it. I told him it was defective & should be covered. They refused to replace it, because the 1 year warranty was up. I feel it should have been replaced free the first time with all the problems they had. Now I feel they should at least replace it this time due to it being a defective part. He said the boots had been replaced when they did the rack 2 years ago too. They were rotted & the right one was shredded. There is no way they could be new. More