Friendly Ford, Inc.

They accomplished a recall and wheel alignment this visit. Scott the Service Advisor explained upfront what would happen, and kept me informed throughout my visit, which I appreciate. I have serviced my Ford Scott the Service Advisor explained upfront what would happen, and kept me informed throughout my visit, which I appreciate. I have serviced my Ford Escape at Friendly Ford since purchasing vehicle, and am very pleased with the services they provide. Thank you! More

Great, but As you can not really see a alignment I trust they did a great job. Scott got me out of there in less time than was quoted which was a big plus. My bu As you can not really see a alignment I trust they did a great job. Scott got me out of there in less time than was quoted which was a big plus. My but concerns your wanting to charge me to investigate a noise (Creaking sound when braking). I have been a customer fro many years and almost always do whatever is recommended. In this case the problem could be something simple and I thought you would at least check it out. I declined to pay an investigative fee. More

Nice , work was great Great, lots of help getting rims fix that had been scuffed before I purchased , took little longer then expected but was updated along the way as to w Great, lots of help getting rims fix that had been scuffed before I purchased , took little longer then expected but was updated along the way as to when it would be done ?? More

Vary well pleased. Vary well pleased with the staff I came in contact with. vary professional and helpful in that they took the time to explain everything to us. The onl Vary well pleased with the staff I came in contact with. vary professional and helpful in that they took the time to explain everything to us. The only thing that has been frustrating is I had this car in four times . Three times for recalls, one time for a fab that went bad after having the car for only five months. Mr. Richard saccomonto More

RV Oil changeI I had taken my RV on a long trip out west and was back in the Chicago area before my trip home to North Carolina. I needed the oil changed and the fol I had taken my RV on a long trip out west and was back in the Chicago area before my trip home to North Carolina. I needed the oil changed and the folks at Friendly Ford were all very helpful and professional. The work was completed in a very timely manner and I departed for NC later the same day. Thanks Friendly Ford!!! More

Excellent Service Ready when promised, service advisor was excellent (Bill Cotton), car was clean, no problems, experienced during or after service was performed. a goo Ready when promised, service advisor was excellent (Bill Cotton), car was clean, no problems, experienced during or after service was performed. a good place to do business with. More

Service 9/15/2015 This visit for routine maintenance and an transmission computer update was much more smooth than past visits. When I dropped off my car with Bill Cot This visit for routine maintenance and an transmission computer update was much more smooth than past visits. When I dropped off my car with Bill Cotton, he promised he would try to get my car back to me by 3-4:00 that afternoon. And he had it ready for me by noon. He made me feel like he valued my time and my business. The appointment was made the prior week with Kathy, she also made me feel like she valued my business. More

hit again Kathy did it again service performed in a fair amount of time. all was done without much fuss. twenty-five words to many to a simple good job and than Kathy did it again service performed in a fair amount of time. all was done without much fuss. twenty-five words to many to a simple good job and thanks More

First Visit for Service and this is no Lexus Dealership We brought our newly purchased used 2013 Ford to Friendly for service and an additional day was required to obtain the parts necessary. I called at th We brought our newly purchased used 2013 Ford to Friendly for service and an additional day was required to obtain the parts necessary. I called at the end of the second day expecting to find out our total amount due, only to be told that they would need to keep the car a third day. We never received a call from the Service Department explaining that a third day would be necessary nor were we asked if that would be a problem. Being without a car that third day was going to be a problem, however everyone in the service department had left for the day and there was no one I could speak with about our transportation problem. I was transferred to the Quick Oil Change technician who assured me there was nobody there that could help me, I asked for a general manager, no luck there either. I was transferred to the Sales Manager who actually helped me by lending us a used vehicle for the next day. Thankfully someone was concerned about a customer. When we picked up our car there were no paper carpet protector mats in place and we had oil/grease smudges on the carpet. It's the details and poor communication which prompted our less than stellar report. The car was properly serviced and the broken a/c was fixed, I'll give them that much. I guess I'm used to the top notch service we've received at Woodfield Lexus and were disappointed here. More

The Works-70,000 mile Service I used the Quick Lane Service. It was a Monday night around 5:45 and were completed by 6:15. Your staff is very professional, accommodating, and of I used the Quick Lane Service. It was a Monday night around 5:45 and were completed by 6:15. Your staff is very professional, accommodating, and of course friendly. More