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Friendly Ford
Las Vegas, NV
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 853 reviews
January 12, 2021
Courteous and efficient. Paul is a great Service Advisor. Always ready to help and solve any issues. Will be back with other vehicles. I'm a customer for the long term. Always ready to help and solve any issues. Will be back with other vehicles. I'm a customer for the long term. More
by Explorer Review
Employees Worked With
Paul Meese, Tony Rodriguez, Daysie Garcia
January 12, 2021
Our service advisor, Bryan Guevara, helped us out greatly with our Mustang recalls. He was quick & reliable! Thank you we appreciate it! - Sixt RAC Team with our Mustang recalls. He was quick & reliable! Thank you we appreciate it! - Sixt RAC Team More
by Courtney
Employees Worked With
Bryan Guevara
October 10, 2020
Thank You Daysie Garcia for helping my mom and I chose her dream car! Thank you for your patience, friendliness, and helping us get the best deal! Appreciate all your help and follow up calls! THANK YOU!! her dream car! Thank you for your patience, friendliness, and helping us get the best deal! Appreciate all your help and follow up calls! THANK YOU!!! :) More
by Vanessa G.M.
Employees Worked With
Daysie Garcia, Kip Fluth
September 09, 2020
Friendly Ford put in a black list because I complained about a service in a survey they sent to me In January 2020 I went to the dealer because I want to make the engine oil change in my F150 and I ask th about a service in a survey they sent to me In January 2020 I went to the dealer because I want to make the engine oil change in my F150 and I ask the service representative check an oil leak that I noticed to see how much cost to fix it if wasn't too expensive. They did the oil change and didn't check the oil leak. When I received the car I asked about the oil leak and he told me they didn't checked that if I want checked I need to pay for that revision and left my car more time. I asked the tech why they didn't told me this before the service to allow me decide if I want to do the service or not. I complained about it in the customer satisfaction survey sent it to me. I made an appointment for last Saturday (9/5/2020) under my name for my son's car to do the engine oil change to his Mustang, when the service person asked me for my name and open their system he told me that they cannot provide any service to me because I'm in Friendly Ford black list. This is a poor business practice. They put in a black list me because the tech didn't do correctly his job and I respectfully complained about it in the survey they sent me. More
by arigocu
Employees Worked With
Service Dept
September 04, 2020
Hands-down the best Ford dealership in town, if not the entire state! Larry Davis is the best salesman I’ve ever dealt with...patient, genuine, and HONEST! Bill Bosnos and Cheryl Thrun are also excellent o entire state! Larry Davis is the best salesman I’ve ever dealt with...patient, genuine, and HONEST! Bill Bosnos and Cheryl Thrun are also excellent on the management end! John Sergent in Finance was great too...kind, no-pressure, covers all the bases! Jim Olive in Reservations makes scheduling a breeze with his knowledge and awesome customer service skills! You can’t go wrong with Friendly Ford, and my family and I will be repeat customers for sure! More
by Bayer22
Employees Worked With
Jim Olive, Larry Davis, Bill Bosnos, Cheryl Thrun, John Sergent
August 27, 2020
Sales was good, however, we are still owed an item from the owe ticket that was filled out at time of the sale and it has been 6 months since we bought the vehicle. We have had to remind and hand feed the the owe ticket that was filled out at time of the sale and it has been 6 months since we bought the vehicle. We have had to remind and hand feed the service department details about the owed item. We have made two separate appointments and have given them our vehicle only to be told of the complications that they are having and item still is not installed. Very frustrating as we have used this vehicle for camping 5 times since we bought it and the added item would have been used if we had it. More
by jhoug
Employees Worked With
Kyle Haines
July 28, 2020
DID NOT FIX MY TOW TRUCK I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touc I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touched my truck. It's been parked for 3 weeks. I emailed George to get an update and he answered the first email but when I sent him the 2nd and 3rd email he ignored me. I went to pick up my truck today and he basically told me I was xxxx out of luck and reiterated that it was going to take 2 weeks. Well, George it's been 3 weeks. He is a liar. Ever since I purchased this truck its been non-stop problems.I bought this truck brand new and it shouldn't have this many issues. Not only that but Ford doesn't care enough about their customers enough to do right by them. More
by BEN
Employees Worked With
George Handal
July 23, 2020
purchased 2019 Flex Joe was great!!! got me in and out quick, payed little more than I wanted but I love love love my Flex!!!!, I have always wanted a Flex and was upset Joe was great!!! got me in and out quick, payed little more than I wanted but I love love love my Flex!!!!, I have always wanted a Flex and was upset when I found out they stopped selling them. So I called all the Ford dealerships and Friendly Ford was the only dealership that had any left. More
by charlenegreen88
Employees Worked With
Joe Nazmi
June 28, 2020
Thank you to the Ramón Arrellano for excelente service provided on 20200622 he handle ir very profesional. I was visiting for muy car first oil change provided on 20200622 he handle ir very profesional. I was visiting for muy car first oil change More
by Rogelio.mederos55
Employees Worked With
Ramón Arellano
