Friendly Ford

After 2 months of shopping, we finally got our car! My husband's car was totaled and he had been driving my car for two months. We had gone to two other dealers and I was online every day trying to find My husband's car was totaled and he had been driving my car for two months. We had gone to two other dealers and I was online every day trying to find a car for him that was excellent on gas but in our budget. We finally went to Friendly Ford (right down the street) and Sheldon was very helpful. He happily showed us the cars WE wanted to see, not the cars HE wanted us to see. He understood our needs and our budget and we bought this 2015 Prius hybrid. It was actually $3000 above our budget but we paid exactly what our budget was!! Sheldon got the selling price down to $20 below budget. He showed us what our monthly payment would be for 3-4 different down payments so we could decide what was best for us. He gave us discounted price options for two cars, and sticker price options for a third car that we asked about but didn't end up test driving because we realized it had over 100k miles. That was my mistake. I hadn't checked the miles before asking to see that car. I had an appointment so we met with Sheldon first and told him what we were looking for and filled out credit apps. We went to my appointment and came back. He had all the information ready for us. He was happy to let us test drive any car we wanted to. And would have been happy to let us both have a chance to drive each car. I declined since the car was for my husband but it was very nice to be given the option. No there dealer has ever offered a second test drive on the same car. They are usually trying to hurry us back in to buy something. Once we decided on the Prius, the car was washed and the tank filled. We waited for the finance department to finish the paperwork. We were given the lowest APR of any dealer we had been to. The finance guy was very nice but did try to sell us a 4 year warranty and GAP that put us $50 - $150 over our monthly budget. I didn't like that he presented it to us as a done deal instead of showing us different options and allowing us to choose. However, when we explained we couldn't afford what he was showing us, he was very happy to show us other options. He may have just been trying to save some time. At that point we had been there a couple hours. We were able to choose a warranty and GAP package that was closer to our monthly budget and we were comfortable with. A few signatures and we were set! My husband loves his new car and it is actually getting better than the advertised gas mileage. He's driven 200 miles on 2 gallons of gas! The listed MPG is a combined 48! He drives about 100 miles a day for work so MPG was the most important thing to us. Thank you Sheldon!! I got my car back and my husband is saving a fortune in gas!! We love our new Prius!! More

got a great vehicle with a great price i met with Kevin the week before who showed me some vehicles. he was great. unfortunately he was not in the day i returned. i shopped on the internet i met with Kevin the week before who showed me some vehicles. he was great. unfortunately he was not in the day i returned. i shopped on the internet and David was very helpful. James seemed distracted and not very knowledgeable,. Taylor fixed the situation by leaving us with erics expertise which was much appreciated. More

Great customer service and sales I always get my car serviced through Jarrad Winslow he makes the process of servicing seamless and he is great with providing updates to me throughout I always get my car serviced through Jarrad Winslow he makes the process of servicing seamless and he is great with providing updates to me throughout the day of where my car is. He assisted me with the shuttle process to work as well and the driver was great to deal with. I have now purchased 3 cars from you, I send any work vehicles to you and I always recommend your team to friends. More

2018 smog test for 2012 Ford Focus I called on a Monday to make an appointment for a smog test on Wednesday morning at 8:00 am. Everything went perfectly and on time, and I was on my wa I called on a Monday to make an appointment for a smog test on Wednesday morning at 8:00 am. Everything went perfectly and on time, and I was on my way back home after less than half an hour. More

Great Customer Service Sheldon was very friendly and easy to work with. The buying process was very quick and easy. I would recommend this place to all my friends. Sheldon was very friendly and easy to work with. The buying process was very quick and easy. I would recommend this place to all my friends. More

Best Ford Dealership in the valley! Just want to thank Samantha, Sheldon and Aram for the top notch customer service experience! A diligent customer service staff that takes the pressure Just want to thank Samantha, Sheldon and Aram for the top notch customer service experience! A diligent customer service staff that takes the pressure out of buying! Thank you all very kindly!! More

I enjoyed the experience of dealing with Larry Davis. I was made to feel comfortable and at ease by Larry Davis, who treated me with respect and was very knowledgeable. It was a good experience. I was made to feel comfortable and at ease by Larry Davis, who treated me with respect and was very knowledgeable. It was a good experience. More

Happy Customer I had to pick up my green slip. While I was there, David Boehle (my salesmen) Sent my truck to the detail shop and had it detailed really nicely for m I had to pick up my green slip. While I was there, David Boehle (my salesmen) Sent my truck to the detail shop and had it detailed really nicely for me. More

It was amazing and so was Kevin Speakman. I highly recommend friendly ford and if you go there ask for Kevin Speakman. The dealership gave me a fair price for my vehicle and i left feeling sa I highly recommend friendly ford and if you go there ask for Kevin Speakman. The dealership gave me a fair price for my vehicle and i left feeling satisfied and very happy. More

Outstanding Customer Service Elvis and Collin were great to work with. Everyone from sales to finance to service goes above and beyond! Will be sending all my friends here, as I k Elvis and Collin were great to work with. Everyone from sales to finance to service goes above and beyond! Will be sending all my friends here, as I know they will be treated with respect and given the best possible deal. Friendly Ford is THE Ford Dealership of Las Vegas.. More