Friendly Ford

Best Dealership I Have Ever Conducted Business With Wow! The service was outstanding! Our sales person, Sergio, was genuine, patient, informative and more than willing to work with us. Kim, in finance, Wow! The service was outstanding! Our sales person, Sergio, was genuine, patient, informative and more than willing to work with us. Kim, in finance, was amazing! This woman's patience was unbelievable. They went over and beyond to get our deal approved. I highly recommend this dealership. My experience was 100% positive. More

No ethics and crooked I live 2.5 hours away from this dealership. I called them after seeing a car in their inventory that I wanted to purchase. Did online credit applicati I live 2.5 hours away from this dealership. I called them after seeing a car in their inventory that I wanted to purchase. Did online credit application and trade in appraisal. Salesman Kevin called me and told me their bottom line deal. I was pleased with the deal they offered. I told Kevin (aka humpty dumpty) to make sure the deal was 100% solid and good to go, I did not want to drive 2.5 hours one way for nothing, I did not want to play games. He told me he ran the deal by his sales manager and it was approved and a done deal. We just needed to drive down to complete the transaction. I don't have the best credit, but not the worst, so I reiterated for him to double check everything so I would not waste my time. He said it was a done deal. So we make the drive, feeling good the stressful chore of buying a car would soon be over. We arrive, test drive the car, and I notice the car had not even been detailed yet. This should have been my first clue. I was then asked to do another credit application. Clue number two. Then after sitting there for two hours, they say they can't do the deal, but could possibly work out something on a different car! These people are lying filthy swine who will say anything to lure you in and try to con you! The sales manager and his peers are cowardly and dishonest. The sales manager said it wasn't his fault, he didn't promise me anything. Well you can't delegate responsibility. Humpty should be fired and Ford Motor company should sanction them for shady buisness practices. Stay as far away from these lying con artists as you can! More

Dealer was great real clean in the salesman really They were real helpful and nice and they help me with that financing and I'll definitely go back for another car when I can They were real helpful and nice and they help me with that financing and I'll definitely go back for another car when I can More

Fantastic Larry Davis was exceptional, he went over the vehicles that I was interested in and we discussed the differences. Finally settling on the C MAX Hybrid Larry Davis was exceptional, he went over the vehicles that I was interested in and we discussed the differences. Finally settling on the C MAX Hybrid We too a lengthy test drive and Larry explained the options. Once I decided he walked me through the complete process and explained every step along the way Being a first time buyer this was great. More

Attempted internet purchase I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in va I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in value and I thought we were set. The salesman was busy and I was in no hurry so I would say it was OK for him to call me back. He said that he would call in a few minutes to get a deposit. I was pleased with the car and he did not call when he said he would, instead he called and said that someone else sold the car. He apparently had not marked the car as sold and I had the card ready to give him. The dealership then called me to offer me something "better." It felt like a scam and I said that I would not do business with them. More

Beware professional ripoffs. Beware one time i went to the friendly ford autto body shop on decatur blvd. when theywere done "fixing" my truck they drove it down to the dealershi Beware one time i went to the friendly ford autto body shop on decatur blvd. when theywere done "fixing" my truck they drove it down to the dealership to do a wheel allignment. Well on there way there they said my truck started to run funny.They said two wiring harnesses had short circuted and I had a bad fuel injector and they would need $ 900.00 to fix what had miraculously went bad on the ride to the dealership from the bodyshop which is about 1 mile.Well I went down there and told the service guy that I drove my truck for 3 or 4 days after my accident with no issues why all of a sudden the problems.Its a 1997 F-259 turbo diesel by the way, fuel injection.They said it just happened, What happened was when the autobody guy crushed the harnesses when he was reinstalling my engine hood the truck has a 4in. lift so its real high and to work on the engine you have to get a ladder and climb up to reach it.so they caused the damage and wanted me to pay for there mistakes i told my insurance company im not going to give them a dime.Long story short i gave 300.00 to get my truck the xxxx out of there.fuel injector was probably fine except the computer was reading it bad because the wiring harnesses were toast.the body work and repairs were also a fiasco.dont want to bore you with another hour long horror story. Stay away dont say i didnt warn you.Oh yea the 1 star is for the cute receptionist the rest of the comoany should be put in jail. Parts counter guys are cool. More

Refused active duty military auto repair My car is over 100k miles and more than 10 years old. So, when I called to get my 2001 Ford Focus running again, I was told that because I did not buy My car is over 100k miles and more than 10 years old. So, when I called to get my 2001 Ford Focus running again, I was told that because I did not buy it from them and because it was too old, they would not service the car. I mentioned that being active duty military meant neither of those options were possible; we move every 2-3 years. The service rep I talked to did not care, so-called Friendly Ford Service Center would not see the car or help me. Wow. Forgot to mention that I am going overseas for a year and that I will buy a truck when I get back...but not from them! Awful service, avoid at all costs. More

POOR COMMUNICATION LACK OF SERVICE Brought my 2013 Fusion due to door not locking, I had to call for an update due to a recall and no parts. I called Customer Care and filed complaint w Brought my 2013 Fusion due to door not locking, I had to call for an update due to a recall and no parts. I called Customer Care and filed complaint with the dealership, I left messages with Dan service Manager and the GM of course no call back from either one. I had my car towed out of there to another dealership. I wont do business with a company who wont even returns calls ever again or my family and friends. More

SERVICE DEPARTMENT IS HORRIBLE On Wednesday June 3, 2015 I took my 2006 expedition to service department for a tune up. I recieved a call from service department that the mechanic b On Wednesday June 3, 2015 I took my 2006 expedition to service department for a tune up. I recieved a call from service department that the mechanic broke my spark plug while trying to remove it. They also stated that if i wanted it fixed i would gave to pay $3500. I explained to them it makes no sense for me to pay for an issue that their mechanics broke. They then stated I need to pay $300 for the labor performed in order to pick up my vehicle, which was breaking the spark plug. Now my vehicle does not run. This is the only dealership I have taken my car to for any services,oil changes included. The service manager Dan stated most vehicles don't require the tune up until 100,000 miles, I only have 82,000 miles on my car. So if i did not have an issue with my car hesitating I wouldn't of known i needed a tune up. The service department is clearly stating the will not fix the car after admitting their mechanic broke it. More

Tire repair on a brand new 2015 ford that had only 600 miles WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my t WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my turn by turn directions and they stated it doesn't come with one. I understand. But when you want to have a great customer service for servicing your car you don't want to feel like you will get ripped off by getting a car with under 600 miles to get a tired fixed for $25 dollars. I should have gone to a discount tire place. At lease they would had fixed it for FREE. Loyal customer will never come back to this place. I rather go to WALMART before going to FRIENDLY FORD. They are a rip-off. More