Friendly Ford

Vlad Sokolov was our salesman and he made the whole experience wonderful. Mario Harris was our finance manager and he made the paperwork process seem so quick and easy. The staff was so friendly, the experience wonderful. Mario Harris was our finance manager and he made the paperwork process seem so quick and easy. The staff was so friendly, they even gave my two year old son a huge bundle of balloons which just made his day. My husband and I have purchased here before and will definitely be making all of our future car purchases here again. More

Everyone at Friendly Ford was so helpful. We worked with Larry Davis and he was great. He was very knowledgable and easy to work with. We will definitely buy our next car from Friendly Ford and work with La Larry Davis and he was great. He was very knowledgable and easy to work with. We will definitely buy our next car from Friendly Ford and work with Larry Davis again. More

Overpriced service for an underwhelming experience. I Overpriced service for an underwhelming experience. I took my car to "Friendly" Ford for a serious fault in my Hybrid system as an out-of-town visi Overpriced service for an underwhelming experience. I took my car to "Friendly" Ford for a serious fault in my Hybrid system as an out-of-town visitor so I really didn't have a chance to do any homework on the options. My mistake. While the dealership had nothing to do with causing the issue their handling of it was simply ridiculous. It's nothing new for a dealership to charge more than independent shops but it is new [to me] to try and charge twice the price. It's as if they're oblivious to the invention of Google and the 30 seconds it took to find other bids and experiences with the repair. And then there's the customer service... I probably came across as an overbearing customer but not a single promise of a returned call happened, not a single deadline set by them [I was in no rush] was met, my service adviser never once answered his phone, and my repair started a day after it was suppose to be done... They just don't get it. Finally and perhaps most important to me is the role a dealership should play. While they wear the big logo yet claim to be local, superior to other options and part of that should be advocating for their customers. My issue was far too common to not be covered under warranty yet I was the one to think to reach out to Ford Corporate, a single call which saved me 80%. It was an obvious move but not even remotely on their radar. I left two stars because I'm writing this from home with a car that, thus far, drives. And that counts for something. More

They don't get the repairs done in a timely matter. And could care less if you are without a car that you are making payments on for over a month and can't drive! Even though the delay in ordering the part could care less if you are without a car that you are making payments on for over a month and can't drive! Even though the delay in ordering the parts are there fault they wont even offer a loaner car to you. But they do find the parts when you get a lawyer though !Please Don't use this auto shop if you really need your ford repaired in a timely matter,unless you like being without a car for amonth and then some! More

Beware beware beware...they lie lie lie they make you buy LOJACK even on a 13 year old car. Their service department cannot even fix a simple alignment and the finance department is scary. I even paid $5000 LOJACK even on a 13 year old car. Their service department cannot even fix a simple alignment and the finance department is scary. I even paid $5000.00 in cash and put $5000.00 on a credit card and they took it even though they told me that wasn't legal and then they did not give me a bill of sale. BEWARE BEWARE...IF YOU HAVE TO GO TO A DEALER AND FORD I WOULD GO TO FORD COUNTRY an experience I had there was better their only problem is their cashier is an idiot who cant get anything correct. But if you are in LAS VEGAS I would suggest going to UTAH and buying private party. They are all crooks here. More

Do not buy a car here. They ripped us off big time. They sold us a 06 F150, saying they did a 150 point inspection, they later told us they only did a safety inspection. In less than 1 day after we bought t sold us a 06 F150, saying they did a 150 point inspection, they later told us they only did a safety inspection. In less than 1 day after we bought the truck it started having transmission problems, it would slip in one or two gears then got worse each time we drove it. They buffed over a scratch the truck had, after the temporary fix they did on it to cover it up we noticed that as well, after we had a profession painter look at it and tell us what they did. They said they did the 150 pt inspection, they did not. They sold us the Ford extended warranty, when they sold me this warranty at the time of purchase they were supposed to have done the 150pt inspection, went back a few days later and they said they only did the safety inspection. The requirements for buying the warranty is that they have to do the 150 pt inspecton they did not.Now wehave a truck with a huge transmission problem, they will not fix it and the refused us any service and told us not to contact them and never to do bussiness with them again. Go to Gaudin Ford thats where we should have went in the first place. They are LIARS. More

Bought a 2012 Taurus SHO that was a demo. The car ran fine for the first few days then started to have transmission issues. I took it to the dealer to have looked at and of course they did not find anyth fine for the first few days then started to have transmission issues. I took it to the dealer to have looked at and of course they did not find anything wrong with it! I love the car but cannot deal with the mechanical issues that are noticable to me. I have asked to bring the car back and exchange it for another but pretty much I am stuck with the car. You can hook up all the computers you want but I know it a mechanical issue. I have contacted Ford directly and will not give good feedback on the survey when I get. More

Bought new Ranger in August took in for recall and tire rotation. Charged for rotation and all 4 rims were scratched. At first dealer was going to repair until they found out the cost $175 per wheel. After rotation. Charged for rotation and all 4 rims were scratched. At first dealer was going to repair until they found out the cost $175 per wheel. After contacting Ford csr was told Friendly declined to do anything about their damage. Repeatedly tried to contact gen manager but never recieved a call back. Other dealers and tire installation places stated that though rare damage does occur, but that in any case they were responsible and would repair or replace as needed to correct their mistake. Friendly does not care after the sale. The jack in the truck even has rubber coated end to protect the rim. More

My (admitedly niave) wife was completely taken advantage of and overpaid for a new car by several thousands of dollars. I tried to return it or work out a deal on a different vehicle less than an hour late of and overpaid for a new car by several thousands of dollars. I tried to return it or work out a deal on a different vehicle less than an hour later and got zero assistance or consideration. The dealership used bait-and-switch to trick her into something she did not want. Furthermore, she was denied several Ford Motor Company discounts because I was not present, but pressured into signing without me. Less than 1/2 the blue book value on a trade in. Essentially I was told "tough luck, your wife signed the papers." They should all be ashamed! More

This was back to two years ago , I had A/C module failure on my crown Vic. The module was replaced but the A/C fan still wouldn't turn off automatically. I paid over $1500night for the work, but they still on my crown Vic. The module was replaced but the A/C fan still wouldn't turn off automatically. I paid over $1500night for the work, but they still couldn't fix the problem. From outside third mechanic opinion said that it was triggered by the first repair. I had stopped the payment partially and months ago went back for oil change. My service was refused. I had never experience such treatment in any dealership last 30years! The service person was rude too and he asked me to go somewhere else. More