Friendly Ford of Crosby

Highly unresponsive, even after repeated attempts to communicate. Experience very poor customer service. Not transparent pricing. communicate. Experience very poor customer service. Not transparent pricing. More

We visited Friendly Ford in Crosby with the intention of trading in our vehicle and purchasing a new F-250 for my husband. Unfortunately, our experience was extremely disappointing and felt more like a less trading in our vehicle and purchasing a new F-250 for my husband. Unfortunately, our experience was extremely disappointing and felt more like a lesson in manipulation than a straightforward car-buying process. The advertised online price for the F-250, including dealer discounts, was $63,800. However, once we arrived, the dealership refused to honor that pricing. Instead, they attempted to make it appear as though we were receiving a good trade-in value by rolling the advertised discounts into the trade-in offer — essentially inflating the numbers to give the illusion of a deal, while still charging full MSRP for the new truck. This approach is misleading and not how trade-ins or discounts should work. Rather than being transparent, the sales staff seemed more interested in manipulating figures than genuinely helping a customer. The sales team was unprofessional throughout the process, and the managers offered no real assistance or solutions. To make matters worse, I attempted to follow up by phone, and no one ever answered or returned my calls. Overall, this experience left us feeling misled and undervalued as customers. It’s clear the priority here is profit, not people. I would caution others to be very careful when dealing with this dealership — double-check the numbers and don’t rely on what's advertised online. More

Rude, blocked me from a bad survey, did not handle service correctly, did not honor warranty, and didn't return calls. service correctly, did not honor warranty, and didn't return calls. More

Everything started off great with text communication about the truck I was interested in. I let them know in advance that we would be bringing our toddlers, so timing and efficiency were important. I ma about the truck I was interested in. I let them know in advance that we would be bringing our toddlers, so timing and efficiency were important. I made an appointment, but we were delayed for reasons beyond our control. I texted James to let him know we were running late and again when we were 30 minutes out. He said he would let Adher Hernandez know. When we arrived, I informed the receptionist, who was polite but said Adher was already with a customer. I told her we would go outside to find the two trucks we were interested in so we could keep the kids occupied. We located one truck but not the other, so I went back to the receptionist to ask for help. By this point, we had been waiting at least 20 minutes with no greeting from any salesperson. She asked me for the stock numbers, which I looked up and gave her, but she never picked up the phone or made any effort to get someone to assist us. We continued waiting outside with two restless toddlers, and after another 15 minutes I went back in to say we would be fine with any salesperson helping us since we did not know Adher personally. The receptionist again did not move from her chair or attempt to call anyone. After waiting even longer with no help, we decided to leave. As I was walking out, I let the receptionist know, and she simply replied, “Ok, y’all have a good night.” I updated James by text that we had left, but received no response that night. The next day, I received a random text from someone asking if I wanted to make an appointment. No, I did not. I already had one, drove 40 minutes, and was never helped. I asked to be removed from the call list, yet they persisted. Later, I received a voicemail from Adher saying he was not told we were there. Honestly, I would not be surprised, since the receptionist never got up or called anyone, but I cannot be sure. Eventually, James texted back apologizing and saying the receptionist had told Adher we were there but they had gotten busy near closing. That was the end of it. No one followed up further, and no one cared to get to the bottom of the issue. At the end of the day, either someone was not truthful or someone was careless, and either way, trust is gone. It is a shame, because we were seriously interested and would likely have purchased one of the trucks. Service is everything when making such a large purchase, and unfortunately, this dealership showed us that customer service is not a priority here. More

I bought a brand new pick up here three weeks ago just gonna deliver on the third week. Nobody likes to answer the phone. Nobody’s on the same page here most unorganized bunch of people I’ve ever seen in gonna deliver on the third week. Nobody likes to answer the phone. Nobody’s on the same page here most unorganized bunch of people I’ve ever seen in my life having a vehicle delivered and they can’t even tell you when it’s gonna be here won’t even give you the number to the delivery place. worst experience I’ve ever had at a dealership. I would never buy from them again. More

We drove three hours to this dealership. Our salesman was Dwayne Williams. He worked with us to get the right price to make us happy. He called us to make sure we got home OK. He even retur Our salesman was Dwayne Williams. He worked with us to get the right price to make us happy. He called us to make sure we got home OK. He even returned a important item we left in our trade in. Thanks Dwayne More

I contacted Friendly Ford to purchase of vehicle that was listed . I asked the salesperson and the sales manager of the final price to which they both quoted the same . When I got to the finance department t listed . I asked the salesperson and the sales manager of the final price to which they both quoted the same . When I got to the finance department there was an additional almost $5,000 added in the form of a package that wasn't optional and a discount that somehow I didn't qualify for. This is typical bait and switch that you expect from a shoddy used car dealership . More

They advertised a car well below MSRP but once you get there they have an extra 2k added for window tint, wheel locks, and to etch the windows not disclosed on the website. At a minimum this is deceptive. there they have an extra 2k added for window tint, wheel locks, and to etch the windows not disclosed on the website. At a minimum this is deceptive. Our trade was valued super low when getting competing quotes from carmax and givemethevin.com the car was valued as much as 110% more on trade. They had a car listed on their web site same make and model used, that was older, and had more miles nearly listed for sale for nearly 3 times the amount. When trying to leave they wanted to offer more on the trade but if I had not been an informed buyer they would have been happy to take advantage of me and make double or more on my trade. They were polite and worked quickly on the paper work but that's the only positive thing I could come up with. More

I can’t fully express how grateful I am to have found this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond ju this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond just customer service—these individuals genuinely care about the people they serve. I had the pleasure of getting my brand new car serviced in Phyllis Winter’s department. Not only did she go above and beyond to ensure my vehicle was well taken care of, but she also took the time to talk to me and offer words of encouragement, reassuring me that my situation would improve. Phyllis is trustworthy, supportive, personable, knowledgeable, courteous, professional, dedicated, attentive, and empathetic. Her conversation gave me the strength I needed to endure a challenging time, and her words of encouragement assured me that better days are ahead for me and my children. God is truly amazing, and I believe He intentionally guided me to this place. For that, I want to express my heartfelt gratitude to Phyllis Winter at Friendly Ford in Crosby, Texas. From the moment I purchased my vehicle, she went above and beyond to ensure everything was in perfect order. Even after I left the lot, Phyllis continued to check in, ensuring I was fully satisfied with my purchase. Her dedication to detail and commitment to customer care truly stood out. She answered all my questions and reassured me that I had made a great decision. It’s rare to find someone so committed to their customers. Thank you, Phyllis, for making this experience exceptional! You are an incredible asset to the Friendly Ford team. To anyone reading this—don’t just walk, run to Friendly Ford in Crosby, Texas, if you’re looking for a reliable vehicle and an amazing customer experience. More

I accompanied my sister who purchased a new Bronco at your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. W your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. We are now enjoying the Bronco! More