Friendly Ford of Crosby

Horrible Sales Experiance Classic Bait and switch scenario. Absolutely dissatisfied with my purchase. Horrible dealership. Came into the dealership expecting to buy a truck lis Classic Bait and switch scenario. Absolutely dissatisfied with my purchase. Horrible dealership. Came into the dealership expecting to buy a truck listed online. This dealership will not honor a price they publish on the internet...This is false advertising. More

Misleading advertising and Salesman that don't listen. Was shopping for a Ford Escape for my wife. Saw a good deal listed on their website for a 2017 Ford Escape with all the options we wanted. Showed u Was shopping for a Ford Escape for my wife. Saw a good deal listed on their website for a 2017 Ford Escape with all the options we wanted. Showed up at dealer and dealt with Tillman Walker. Test drove the vehicle liked it and proceeded inside to make a deal. Told the salesman we were pre-approved with our credit union for a certain amount which was a little less than the sales price. He came back with a figure way more than the internet sales price. Physically showed him the price listed on their website and was told it was a mistake and couldn't honor the price (Tillman is listed as a Internet Salesman on their website). The price hadn't been corrected for two weeks following our visit. He then told us they could do better incentives if financed through ford. We went through the whole shady dealer 4 square crap of tell us what you want for payments (While they make up for it with a trade in or crappy financing). All in all Tillman was nice and polite even if he didn't listen. They also undervalued my wife's trade-in by thousands. He had the nerve to tell us that KBB is not a reliable method of determining a trade-in value. That is kinda what blue book value is for. We ended up taking the trade in to Carmax and got a few hundred dollars better then KBB value. We ended leaving after wasting more than FOUR hours of our time. Had they just said they couldn't meet our pricing request we would have walked out and not wasted our time. Later that week he called me and said he wanted to make a deal and would get me their best pricing. After waiting several hours I called back (was told it would take less than an hour). Their offer was still barely better than MSRP and not what their advertised pricing was. Got called several weeks later right after I bought a new 2016 escape for what I was willing to pay. He said they would try to work something out on the price. I'm sorry but if you want to make a deal just give people a good offer and honor your advertised pricing. You could have saved us and yourself a lot of wasted time. I would not send my worst enemy to this dealer to buy anything. They don't honor internet pricing, practice shady sales techniques, have dealer add on fees for crap nobody needs, and will just plain waste your time. We witnessed another couple at the same time heated arguing with another salesman about misleading advertising after the finance guy told them he wouldn't honor their pricing. More

Great service Xavier helped me out with an F150. I was in and out before I knew it. He did a great job at getting me the best deal. He knows what he is doing. He is Xavier helped me out with an F150. I was in and out before I knew it. He did a great job at getting me the best deal. He knows what he is doing. He is friendly and listened to what I wanted. Ask for him if you want the job done right. More

Best Sales Associate Dealings Todate Tilman Walker III was not a pushy sales person. He was totally upfront with the the entire deal and was totally customer focused. Very professional pe Tilman Walker III was not a pushy sales person. He was totally upfront with the the entire deal and was totally customer focused. Very professional person which took a life time client from Planet Ford. Best buying experience ever. More

Purchased a F150 I walked into friendly knowing I bought a truck there before. I wasn't going to buy one I was just window shopping and found a used 2014 f150. Looked I walked into friendly knowing I bought a truck there before. I wasn't going to buy one I was just window shopping and found a used 2014 f150. Looked it up and down and through and met a salesman named Danny. Danny helped me out and I decided it was time to buy it. Two years ago I bought a truck at baytown ford and it took 7 hours to buy a vehicle because they were trying to charge me way to much for what I was buying. Not Danny, I was out with keys in two hours. Over at finance Sammy was awesome and helped me out with an extended warranty and gap that didn't break the bank. If yall want to get something used or brand new, check them out. Best ford dealer nearebate me. More

buying a new f-150 i went there to buy a new f-150. I had the internet copy, finance stated it was 2000 more. dealer is a total scam i went there to buy a new f-150. I had the internet copy, finance stated it was 2000 more. dealer is a total scam More

Auto Purchase Greatest experience ever purchasing a vehicle from Mr Billy Vincent, great salesman, never pushy, very kind and informative about vehicles. Entire sta Greatest experience ever purchasing a vehicle from Mr Billy Vincent, great salesman, never pushy, very kind and informative about vehicles. Entire staff at facility helpful, and accommodating. More

Purchase a new car Tried to purchse a new car from this dealship. Their online pricing is unobtainable and might as well just figure that it will cost at least $6,000 mo Tried to purchse a new car from this dealship. Their online pricing is unobtainable and might as well just figure that it will cost at least $6,000 more than posted online. Tried to work with them but unwilling to do anything about it. Would not recommend them to my worst enemy. More

Purchase of 2016 Sport F150 SuperCrew Awesome experience on my purchase. Thanks to Charles Reed it was an in & out deal since I already knew what I wanted to purchase. Happy with my truck Awesome experience on my purchase. Thanks to Charles Reed it was an in & out deal since I already knew what I wanted to purchase. Happy with my truck and I definitely recommend Friendly Ford to anyone. More

Horrible Service. Don't take your ford here to have service done unless you're able to leave it sitting over a month. They literally have no concern for the customers t Don't take your ford here to have service done unless you're able to leave it sitting over a month. They literally have no concern for the customers time. They just guess when providing the estimated time of repair completion. More