Friendly Ford of Crosby

Everything started off great with text communication about the truck I was interested in. I let them know in advance that we would be bringing our toddlers, so timing and efficiency were important. I ma about the truck I was interested in. I let them know in advance that we would be bringing our toddlers, so timing and efficiency were important. I made an appointment, but we were delayed for reasons beyond our control. I texted James to let him know we were running late and again when we were 30 minutes out. He said he would let Adher Hernandez know. When we arrived, I informed the receptionist, who was polite but said Adher was already with a customer. I told her we would go outside to find the two trucks we were interested in so we could keep the kids occupied. We located one truck but not the other, so I went back to the receptionist to ask for help. By this point, we had been waiting at least 20 minutes with no greeting from any salesperson. She asked me for the stock numbers, which I looked up and gave her, but she never picked up the phone or made any effort to get someone to assist us. We continued waiting outside with two restless toddlers, and after another 15 minutes I went back in to say we would be fine with any salesperson helping us since we did not know Adher personally. The receptionist again did not move from her chair or attempt to call anyone. After waiting even longer with no help, we decided to leave. As I was walking out, I let the receptionist know, and she simply replied, “Ok, y’all have a good night.” I updated James by text that we had left, but received no response that night. The next day, I received a random text from someone asking if I wanted to make an appointment. No, I did not. I already had one, drove 40 minutes, and was never helped. I asked to be removed from the call list, yet they persisted. Later, I received a voicemail from Adher saying he was not told we were there. Honestly, I would not be surprised, since the receptionist never got up or called anyone, but I cannot be sure. Eventually, James texted back apologizing and saying the receptionist had told Adher we were there but they had gotten busy near closing. That was the end of it. No one followed up further, and no one cared to get to the bottom of the issue. At the end of the day, either someone was not truthful or someone was careless, and either way, trust is gone. It is a shame, because we were seriously interested and would likely have purchased one of the trucks. Service is everything when making such a large purchase, and unfortunately, this dealership showed us that customer service is not a priority here. More

I bought a brand new pick up here three weeks ago just gonna deliver on the third week. Nobody likes to answer the phone. Nobody’s on the same page here most unorganized bunch of people I’ve ever seen in gonna deliver on the third week. Nobody likes to answer the phone. Nobody’s on the same page here most unorganized bunch of people I’ve ever seen in my life having a vehicle delivered and they can’t even tell you when it’s gonna be here won’t even give you the number to the delivery place. worst experience I’ve ever had at a dealership. I would never buy from them again. More

We drove three hours to this dealership. Our salesman was Dwayne Williams. He worked with us to get the right price to make us happy. He called us to make sure we got home OK. He even retur Our salesman was Dwayne Williams. He worked with us to get the right price to make us happy. He called us to make sure we got home OK. He even returned a important item we left in our trade in. Thanks Dwayne More

I contacted Friendly Ford to purchase of vehicle that was listed . I asked the salesperson and the sales manager of the final price to which they both quoted the same . When I got to the finance department t listed . I asked the salesperson and the sales manager of the final price to which they both quoted the same . When I got to the finance department there was an additional almost $5,000 added in the form of a package that wasn't optional and a discount that somehow I didn't qualify for. This is typical bait and switch that you expect from a shoddy used car dealership . More

They advertised a car well below MSRP but once you get there they have an extra 2k added for window tint, wheel locks, and to etch the windows not disclosed on the website. At a minimum this is deceptive. there they have an extra 2k added for window tint, wheel locks, and to etch the windows not disclosed on the website. At a minimum this is deceptive. Our trade was valued super low when getting competing quotes from carmax and givemethevin.com the car was valued as much as 110% more on trade. They had a car listed on their web site same make and model used, that was older, and had more miles nearly listed for sale for nearly 3 times the amount. When trying to leave they wanted to offer more on the trade but if I had not been an informed buyer they would have been happy to take advantage of me and make double or more on my trade. They were polite and worked quickly on the paper work but that's the only positive thing I could come up with. More

I can’t fully express how grateful I am to have found this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond ju this place. I must say, Friendly Ford has done an outstanding job assembling a team that truly exemplifies genuine customer care. This goes beyond just customer service—these individuals genuinely care about the people they serve. I had the pleasure of getting my brand new car serviced in Phyllis Winter’s department. Not only did she go above and beyond to ensure my vehicle was well taken care of, but she also took the time to talk to me and offer words of encouragement, reassuring me that my situation would improve. Phyllis is trustworthy, supportive, personable, knowledgeable, courteous, professional, dedicated, attentive, and empathetic. Her conversation gave me the strength I needed to endure a challenging time, and her words of encouragement assured me that better days are ahead for me and my children. God is truly amazing, and I believe He intentionally guided me to this place. For that, I want to express my heartfelt gratitude to Phyllis Winter at Friendly Ford in Crosby, Texas. From the moment I purchased my vehicle, she went above and beyond to ensure everything was in perfect order. Even after I left the lot, Phyllis continued to check in, ensuring I was fully satisfied with my purchase. Her dedication to detail and commitment to customer care truly stood out. She answered all my questions and reassured me that I had made a great decision. It’s rare to find someone so committed to their customers. Thank you, Phyllis, for making this experience exceptional! You are an incredible asset to the Friendly Ford team. To anyone reading this—don’t just walk, run to Friendly Ford in Crosby, Texas, if you’re looking for a reliable vehicle and an amazing customer experience. More

I accompanied my sister who purchased a new Bronco at your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. W your dealership. It was a very pleasant experience. The staff was so helpful, and the customer service rep, Tessa, was so friendly and welcoming. We are now enjoying the Bronco! More

Stay away from this dealership, they lie to you just to try get you to go in. I called regarding to different trucks, drove 1.5 hours to get there to find out its false advertisement. One of the truck was try get you to go in. I called regarding to different trucks, drove 1.5 hours to get there to find out its false advertisement. One of the truck was 20k over advertised price and the other was 7k over the manufacturer's suggested retail price. Jose stated that those were the prices and that the dealership was firm about it. They are marking up vehicles thinking were still in 2020, what a joke. They think they are something now because they have teamed up with a local crew that customizes vehicles. STAY WAY, do not waste your time driving there !!!!!! More

These people are THE WORST to deal with. Take your business elsewhere. Trust me these people will screw you up, down and sideways. Avoid this dealership at all costs. Take your business elsewhere. Trust me these people will screw you up, down and sideways. Avoid this dealership at all costs. More

I would give this zero stars if I could. We were headed to buy a used car from Jordan (that we have been dealing with for 9 days) we had a check and cash in hand. While heading down there (a We were headed to buy a used car from Jordan (that we have been dealing with for 9 days) we had a check and cash in hand. While heading down there (a 6 hour drive for us 1 way) Jordan text and said someone was coming to look at the same car. He said we should have done a deposit (he never asked us for and also said they don’t usually take deposits) which we said we would right then but NO they sold the car before we could get there. Are you kidding me? Talked to 2 managers also that were NO help. Will and Sammy. Will said he would go look into it and call me right back and he never did even knowing we were already on the way. This is terrible! So now my daughter had to miss work, we had to drive 660 miles, had a non refundable hotel. All for NOTHING! This dealership handled this whole situation wrong! And all 3 people I dealt with did nothing to help either! I will also be going up higher on the ladder! More