Friendly Ford of Crosby

These business place doesn't even deserve one star. WE negotiated the deal on the phone with our sales person, David, before we drove for over an hour to purchase the car. We specifically stated that w negotiated the deal on the phone with our sales person, David, before we drove for over an hour to purchase the car. We specifically stated that we will pay the price we agreed on and will not pay for some extra charges like nitrogen in the tires for $299 (yes, it is ridiculous) and some other fees that they try to sneak into the price. David agreed to it, but conveniently "forgot" to inform his manager about the deal that was made on the phone. When we were ready to sign the papers, the price was was about $1900 !!! greater than was agreed upon, and I am not talking about the sales tax or the registration. It was extra! These dishonest people just use the fact that some people trust sales person and sneak in some extra charges. I understand that each business has to make money and the deal is made when both sides agree on the deal. It is absolutely unacceptable to promise a certain price on the phone, make people to drive to the dealership and then try to sneak in some ($1900) charges. It is a bad business, and I have no respect for these people. I am just trying to warm people to stay away from this place, don't waste your time, they are very dishonest people. More

Worst dealership I have ever seen. Got an online price from their web site, called to verify price. Drove 4 hours to get there,,then they raise the price by $3200. thought if I drove that far I was a fish from their web site, called to verify price. Drove 4 hours to get there,,then they raise the price by $3200. thought if I drove that far I was a fish. Should be against the law to lieand cheat like that...STAY AWAY. If they lie like that, what other cheating things do they....Flooded cars, lemons.hail dents all covered up? Maybe they are capable of anything. More

Charles Reed is the best! We have purchased 3 vehicles from him over the years. He is always helpful and gets us the best deal he can! Thanks Mr. Charles! from him over the years. He is always helpful and gets us the best deal he can! Thanks Mr. Charles! More

Thanks Matt Coleman appreciate you working out the deal for me. You are great! Love my truck, I will see you again, have a great day! Good luck on your continued sales success for me. You are great! Love my truck, I will see you again, have a great day! Good luck on your continued sales success More

Negotiated the price of a used f-150 from the autotrader list price of 26,383 to 25,900 when the But order was sent it was for a total of 30,789 dollars the “guy in the back” called me after I was in not ha list price of 26,383 to 25,900 when the But order was sent it was for a total of 30,789 dollars the “guy in the back” called me after I was in not happy with paying for nitrogen blue steel something wheel locks and a windshield replacement for a truck I’ve never seen. Anyway he called me and said the list price on that truck is 28,981 so how did I agree to 25,900 of of 26,383 to then wanting me to pay almost 29k for a truck with 68k mile befor taxes haha bait and switch this is why you always finance with an outside bank for used cars my finance person called me within 5 min of receiving this and said it looks fishy and sent it to me crazy how I looked up blue steel and it bright me to dealer rater for (un)friendly Ford of Crosby Texas. Stay away from thes people they will steal from you if you let them More

Since our family moved to Texas in 1995, Charles Reed took our family out a van that died and moved us into 2 new cars, and we have been buying cars from him ever since (over 20 years). We have bought 2 took our family out a van that died and moved us into 2 new cars, and we have been buying cars from him ever since (over 20 years). We have bought 2 Escorts, a Taurus, a Focus, a F-150, 2 Fusions, and a Ford Escape. He has always treated us like family and follows up with us! More

We purchase a new truck from Friendly Ford our sales rep was awesome Mr. Charles Reed....ask for him ..5 star rating Thanks Mr. Reed was awesome Mr. Charles Reed....ask for him ..5 star rating Thanks Mr. Reed More

Bait and switch. Don’t waste your time calling this dealership. Everything that is wrong with the new car buying experience. Listed a car online at $65K. Changed the price to $71K when they se dealership. Everything that is wrong with the new car buying experience. Listed a car online at $65K. Changed the price to $71K when they sent the deal sheet over. Unless you need nitrogen and blue car steel don’t waste your time... More

Great dealership! Drove 16 hours round trip to purchase a vehicle from Mr. BT Patten. He made sure the vehicle was detailed, full of fuel, and ready for me to take it. Paperwork was quick and easy. Went abov vehicle from Mr. BT Patten. He made sure the vehicle was detailed, full of fuel, and ready for me to take it. Paperwork was quick and easy. Went above and beyond to make a deal. Will buy from again. Thank you! More

I was treated very good and they worked diligently to get me the deal that I wanted.They actually gave me a better trade in offer than Kelly Blue Book. This is my Second vehicle I have purchased from Friendl me the deal that I wanted.They actually gave me a better trade in offer than Kelly Blue Book. This is my Second vehicle I have purchased from Friendly Ford and I will definitely be a repeat customer.Larry helped me set up all the electronics and filled me in on everything about my New truck, and Stanley got me the deal I wanted without all the Bull of haggling.GREAT Dealership!!! More