Friendly Ford of Crosby

Recall notice Call the dealer Monday, Feb. 11, 2019 to inquire about a recall on my car. Gave the person who answered the phone the recall number and asked if the Call the dealer Monday, Feb. 11, 2019 to inquire about a recall on my car. Gave the person who answered the phone the recall number and asked if they had the parts necessary to do the job. She checked and said "yes" they had the parts in stock. I asked how long it would take and she said 2-3 hours. I told her I also needed a oil change and tire rotation, she said they could take care of it all. I asked if it could be done today (2-11-19) and she said they were backed-up about 2 hours, but if I could bring it in around 1:00 or 2:00 they should be able to take it in. I arrived at 1:30 pm and went to the front desk. I might add that the service desk folks are anything but "friendly". One man and one woman there and neither said as much has "hi". I gave the lady the recall notice and she checked and said they did not have the parts. They would have to be ordered, and when they got the parts in it would take 2 days to do the job. I told her to throw that in the trash and asked if they could do a oil change and tire rotation today. They only took 1 hour to do the oil change. Clyde Yandell More

Happy owner of new F250 Was a good buying experience work out deal quickly and kept everything moving forward to get me out the door so I could get started enjoying my new ve Was a good buying experience work out deal quickly and kept everything moving forward to get me out the door so I could get started enjoying my new vehicle. Salesman was knowledge about the vehicle. More

Great Experience Arrived to find the vehicle I wanted at the price I wanted without a great meal of negotiating. Informed salesperson what my budget was and he worked Arrived to find the vehicle I wanted at the price I wanted without a great meal of negotiating. Informed salesperson what my budget was and he worked a deal that allowed me to purchased the vehicle I wanted. Will certainly look to this dealer in the future if I need a new ford moving forward. More

Service Customer oriented. Service Techicans provided recommendations for my regular scheduled maintenance on my Ford Explorer. He also found and corrected is Customer oriented. Service Techicans provided recommendations for my regular scheduled maintenance on my Ford Explorer. He also found and corrected issue with the front window wipers. Thank you!!! More

Just as I expect! Friendly Ford has great customer service no matter who is working, as always, since coming here the first time in December of 2013. No need to go any Friendly Ford has great customer service no matter who is working, as always, since coming here the first time in December of 2013. No need to go anywhere else. Thanks again, Toni More

Pulled a fast one on me You picked me up at airport and said you had truck I was looking for. Single woman and you took advantage. Got there and all of a sudden said truck wa You picked me up at airport and said you had truck I was looking for. Single woman and you took advantage. Got there and all of a sudden said truck was sold. Over an hour a way from home. Was referred by a friend. Had a different truck and wanted $500 more. I was furious. It goes on but that’s the gist of it. Never again!!! So disappointing! Beware single women! More

Great service as usual!! Service department is awesome......the service employees are always very friendly and helpful!! I drive from Deer Park just to use this service depar Service department is awesome......the service employees are always very friendly and helpful!! I drive from Deer Park just to use this service department because they are the best!! More

Appointment to have noise identified and fixed! An appointment was made that was never put on the books! I brought my car in at 7:20 a.m. and was told at 3:30 that it would not be looked at until th An appointment was made that was never put on the books! I brought my car in at 7:20 a.m. and was told at 3:30 that it would not be looked at until the next morning! They did identify the noise and fixed the problem after I involved the Service Mgr! Damon was a rock star! My car was fixed and ready by 2:30 the next day! More

knowledgeable I originally chose Friendly ford of Crosby because they have such a great selection of vehicles. When i arrived there after work, the receptionist ca I originally chose Friendly ford of Crosby because they have such a great selection of vehicles. When i arrived there after work, the receptionist called for a sales Representative and there was no waiting. I am not one to drag out the process or what i want or expect. Stanley Flores lead me to exactly what i wanted to look at and was able to quickly single out any vehicle that had the specifics i was looking for. He actually listened to what my concerns were and what i wanted. Very professional and exceptionally knowledgeable. After the purchase, i was ready to drive away and spend the next few days figuring out and reading about all the state of the art electronics that were included with my new vehicle. However, we was not about to let me leave without going over everything. Inside and out. I was impressed at his technological know how. Thanks so much for making me feel like an individual. More

Amazing car buying experience Thank you Andy for helping us find the perfect suv for our growing family! Our experience at Crosby friendly Ford was both time efficient and enjoyabl Thank you Andy for helping us find the perfect suv for our growing family! Our experience at Crosby friendly Ford was both time efficient and enjoyable. More