Friendship Chevrolet GMC Forest City

THIS DEALERSHIP IS NOW FRIENDLY CHEVROLET BUICK GMC. I have almost 20 years experience working in dealerships and my experience there was as if the employees in sales had a few months in the business. I I have almost 20 years experience working in dealerships and my experience there was as if the employees in sales had a few months in the business. I had a salesperson who has to be new and the sales management team doesn't appear to have any training or standards in place for the sales staff. I purchased a pre-owned truck with only 7k miles and was given only one key. I asked my salesperson for the 2nd key and he said they didn't get it with the truck. The sales person didn't even go outside with me to show anything about the truck, dealership or anything that is required by GM for maintenance. When my salesperson contacted me, only because his CRM(sales software) said to, I asked about the key again. He said he will get back with me, here it is a few weeks later and nothing. I know I paid ALL the money for the truck the least they can do is provide me with the 2nd key. Now I understand supply and demand but they cannot confuse that for talent, which they have none. I also signed my loan agreements in the showroom and not in a private office. I asked for 72 months as my maximum term. The sales manager submitted my loan for 84 months thinking it is all about payment. The funny thing is I told him payment was not a concern prior to him submitting anything. I got upset when it took even longer for him to get the 72 months I initially asked for. When I challenged the rate given I was told that things have changed since I left the business. Well, I haven't left the business I now support car dealerships across the country and have a firm grasp of what is going on. I was able to secure a rate in the 3's from 5.79%. I expected sub par service when I went there and got it. What bothers me is the salesperson keeps brushing off my requests for the key and never gets back to me. So this is the only thing I can do is give others fair warning about this dealer's novice sales team I dealt with. More