Friendship Honda

Since 1986 I have owned 8 Hondas and leased 1. All of these have been serviced exclusively by Honda dealers. Since 2018 Friendship Honda of Boone has been my dealer. That stops today after I t All of these have been serviced exclusively by Honda dealers. Since 2018 Friendship Honda of Boone has been my dealer. That stops today after I took my 2021 CR-V in for the 30K service. I was quoted $775, an outrageous price, and far above what I have ever been changed. I took several items off the service to be done, and the price still came to $448. Please note that the service staff were excellent. This is not a complaint about them. In addition, on the purchase side, this dealership forces a buyer to accept dealer add-ons which, in my case I did not want or need. For my CR-V in 2021 that amout was about $1000. On a car in the showroom today the amount was at or above $2,000. If an add-on is needed, it shouldn't be an add-on. If it is that good, then let the buyer decide whether or not to buy. So, bottom line, there is an excellent car service shop within 2 miles of my house. I will no longer drive 40 miles round-trip to pay outrageous service prices. And when it comes time to look for a new car, Friendship Honda of Boone will not be in the running - not even close. More

Lydia Williams made it easy to make a deal to purchase a used vehicle. She made us feel relaxed during negotiating a fair deal. She was very informative of the vehicle. Tyler Cross also was great to work wi used vehicle. She made us feel relaxed during negotiating a fair deal. She was very informative of the vehicle. Tyler Cross also was great to work with. More

I paid about $4,000 more thru a bait and switch deal they pulled last June 2022. Now under new management, thinks may have improved. pulled last June 2022. Now under new management, thinks may have improved. More

A reminder for me of why buying a car is one of the most dreaded shopping experience ever! When we arrive to complete the sale and pick-up the car, the settlement statement illustrated a base price that wa dreaded shopping experience ever! When we arrive to complete the sale and pick-up the car, the settlement statement illustrated a base price that was $2,500 OVER the price as advertised on their own website, ADD $999 for their protective sealcoating that was already applied, ADD $699 in dealership fees (explained as required to "keep the lights on"). When asked, "Why is the base cost $2,500 more than the price illustrated on the website?" the reply was that pricing fluctuate daily based on the market conditions. Really?? I showed her the website in realtime and the salesman said that she didn't know because she doesn't manage the website. The same price was illustrated on a third-party website. Dishonest and disingenuous! Read the fine print and heed these reviews. More

5 stars Stu came through with the no haggle pricing, the car was as described and they got me where I needed to be! Would definitely buy here again! car was as described and they got me where I needed to be! Would definitely buy here again! More

Stupid credit scores they should give everyanother chance based on stability amounts made me sick based on stability amounts made me sick More

Was interested in a used vehicle and was told that we had to accept a warranty product as a condition of sale. This practice is is unethical at best. to accept a warranty product as a condition of sale. This practice is is unethical at best. More

Never have I encountered such chauvinism, unprofessionalism, and dishonesty in a car buying process. I was met with salespersonell that believed customers do not do research, and they would n unprofessionalism, and dishonesty in a car buying process. I was met with salespersonell that believed customers do not do research, and they would not come across other professionals that work within the "buy/sell" industry. This individual (myself) manages inventory far more valuable than a few vehicles on a day to day basis, and I happen to know a thing or two about profit & loss. I've never felt so belittle having been talked to from someone who was supposed to have been selling ME the CUSTOMER something! More

Don't add any extended warranties. They're a rip-off from the dealer and add no benefit to the buyer. I never buy them, but bought one in a hurried closing environment. Friendship lives for these errors in j the dealer and add no benefit to the buyer. I never buy them, but bought one in a hurried closing environment. Friendship lives for these errors in judgement. Also note that the finance manager signs no agreements. More

The Friendship Honda of Boone has been a nightmare to deal with after amazing experience while buying my new 2019 CRV. After buying it you can forget about friendly service. Two tires are slick with my c deal with after amazing experience while buying my new 2019 CRV. After buying it you can forget about friendly service. Two tires are slick with my car just turning 14,000 miles on it and I spent over a week being tossed around from Chad Price the manager who told me three different times he was going to call the tire company and call me back and I have still not heard back from him. I called the tire company myself and was told they do not warranty tires on a new vehicle. I would have to go through the dealership. I called the dealership back and of course was told after two or three calls later and a few lies , I was finally told by the manager in the service department that the tires are not under warranty with the car either. My front tires will need replaced by winter so I basically have a car with very few miles with slick tires that I am going to have to replace myself. It would not have been as bad if the main manager of the dealership had not lied to me and had called me back. I called him back and he told me it was my place to contact the tire company and do the paperwork. I informed him that I had already called the tire company and they told me it was up to the dealership where I got my car to do the paperwork. He said they are telling us two different stories and he was going to call them back and give me a call back as soon as he talked to them. He has never called me. I ended up going to the Ford company in Boone and they checked my tires and measured them and filled out the paperwork for me. Did not help but, I was told that the ford company would have put a brand new set of tires on my car with that low of miles because they want to keep their customers happy. I will be going to the Ford dealership to buy my next car. Never will I recommend anyone to buy a car at Friendship Honda again. More