Friendship Honda

Love our Honda CRV and anytime we need service the crew here is always attentive and knowledgeable. We’d like to call particular attention to WALKER HIPPS as what we think is an outstanding exemplary ASSI here is always attentive and knowledgeable. We’d like to call particular attention to WALKER HIPPS as what we think is an outstanding exemplary ASSISTANT SERVICE MANAGER. I had technical issues with the CarPlay that Apple service and Best Buy geek squad couldn’t fix. One said to go back to the other and ultimately we came to Honda service. How fortunate we got WALKER as our service representative that day. Turned out it wasn’t an issue with the infotainment system and WALKER was as perplexed by this as everyone else was. During the time he spent with us he was personable, informative, patient and quite knowledgeable. WALKER kept at solving the glitch until it was finally resolved. We were fortunate to have had him assist us and your dealership is quite fortunate to have him in your employ. Thank you again WALKER for taking the added time to help two technically challenged eager to learn customers who are appreciative of all you did. More

I liked Chip Conley, salesman. He treated me like a friend and tried to help me buy a truck. I told him the amount that I would pay for a truck. Chip helped me find a truck in my p He treated me like a friend and tried to help me buy a truck. I told him the amount that I would pay for a truck. Chip helped me find a truck in my price range. I like the truck at first sight. He had to get a truck from Tennessee. I have purchased many cars and trucks over my life time. I have never been treated the way Chip treated me. I wish Chip the very best in his future sales. I should point out that one thing I did not like about my buying experience. During the process of buying the truck, I had to wait in the lobby for several hours for my lifetime warranty. I saw salespeople walking around in the lobby and I told these people that my grandson had to get back to work. When I finally got to see Noah Webb, the sales person, he tried to sell me additional insurance for my truck. I only wanted the Lifetime warranty offered by Friendship Honda. I have my own insurance coverage for my vehicles. I did not want to pay an additional several thousand dollars for insurance. The wait time and sales pitch for insurance was not wanted and my time was wasted by the experience. Terry G July 5, 2024 More

Since 1986 I have owned 8 Hondas and leased 1. All of these have been serviced exclusively by Honda dealers. Since 2018 Friendship Honda of Boone has been my dealer. That stops today after I t All of these have been serviced exclusively by Honda dealers. Since 2018 Friendship Honda of Boone has been my dealer. That stops today after I took my 2021 CR-V in for the 30K service. I was quoted $775, an outrageous price, and far above what I have ever been changed. I took several items off the service to be done, and the price still came to $448. Please note that the service staff were excellent. This is not a complaint about them. In addition, on the purchase side, this dealership forces a buyer to accept dealer add-ons which, in my case I did not want or need. For my CR-V in 2021 that amout was about $1000. On a car in the showroom today the amount was at or above $2,000. If an add-on is needed, it shouldn't be an add-on. If it is that good, then let the buyer decide whether or not to buy. So, bottom line, there is an excellent car service shop within 2 miles of my house. I will no longer drive 40 miles round-trip to pay outrageous service prices. And when it comes time to look for a new car, Friendship Honda of Boone will not be in the running - not even close. More

Lydia Williams made it easy to make a deal to purchase a used vehicle. She made us feel relaxed during negotiating a fair deal. She was very informative of the vehicle. Tyler Cross also was great to work wi used vehicle. She made us feel relaxed during negotiating a fair deal. She was very informative of the vehicle. Tyler Cross also was great to work with. More

I paid about $4,000 more thru a bait and switch deal they pulled last June 2022. Now under new management, thinks may have improved. pulled last June 2022. Now under new management, thinks may have improved. More

A reminder for me of why buying a car is one of the most dreaded shopping experience ever! When we arrive to complete the sale and pick-up the car, the settlement statement illustrated a base price that wa dreaded shopping experience ever! When we arrive to complete the sale and pick-up the car, the settlement statement illustrated a base price that was $2,500 OVER the price as advertised on their own website, ADD $999 for their protective sealcoating that was already applied, ADD $699 in dealership fees (explained as required to "keep the lights on"). When asked, "Why is the base cost $2,500 more than the price illustrated on the website?" the reply was that pricing fluctuate daily based on the market conditions. Really?? I showed her the website in realtime and the salesman said that she didn't know because she doesn't manage the website. The same price was illustrated on a third-party website. Dishonest and disingenuous! Read the fine print and heed these reviews. More

5 stars Stu came through with the no haggle pricing, the car was as described and they got me where I needed to be! Would definitely buy here again! car was as described and they got me where I needed to be! Would definitely buy here again! More

Stupid credit scores they should give everyanother chance based on stability amounts made me sick based on stability amounts made me sick More

Was interested in a used vehicle and was told that we had to accept a warranty product as a condition of sale. This practice is is unethical at best. to accept a warranty product as a condition of sale. This practice is is unethical at best. More

Never have I encountered such chauvinism, unprofessionalism, and dishonesty in a car buying process. I was met with salespersonell that believed customers do not do research, and they would n unprofessionalism, and dishonesty in a car buying process. I was met with salespersonell that believed customers do not do research, and they would not come across other professionals that work within the "buy/sell" industry. This individual (myself) manages inventory far more valuable than a few vehicles on a day to day basis, and I happen to know a thing or two about profit & loss. I've never felt so belittle having been talked to from someone who was supposed to have been selling ME the CUSTOMER something! More