Friesen Chrysler Dodge Jeep Ram

I purchased a 2015 Ford Fusion SE from Friesen Auto in May 2024. Within the first week, the battery failed. The dealership did fix that issue, but in July—less than 400 miles after purchase—the engine com May 2024. Within the first week, the battery failed. The dealership did fix that issue, but in July—less than 400 miles after purchase—the engine completely blew. I had the car towed to a local mechanic, who confirmed the engine was bad and recommended I return it to the dealership. I dropped the car off at Friesen Auto in September 2024 and have not driven it since. From the moment I dropped it off, I made every attempt to stay in contact: calls, texts, voicemails, and in-person visits. For over a month, I received no updates. In mid-November, my friend (a mechanic) finally got ahold of someone and was told the car hadn’t been inspected due to an interlock device. I was never informed this was an issue. Had they reached out, I would’ve gladly come in to blow into the device or called the manufacturer for an override. I would have done whatever was needed. But I was left in the dark for over a month. Once I was finally made aware, I had the car towed out in December, had the interlock professionally removed, and returned it to their lot within 48 hours. Since then, the only contact came in January—again through my mechanic. I’ve personally received zero updates, despite countless attempts to follow up. The car has now been in their possession for over seven months. It’s been five months since the last time I have heard from them. I’ve had to move across the country without a working vehicle, and I’m still making $400 monthly payments on a car that hasn’t run since last summer which derives me of the opportunity of just buying another car. In a final attempt to resolve things respectfully, I sent a detailed email to both owners and multiple managers. I outlined the full situation, proposed three reasonable solutions, and expressed openness to discuss other options. The email was completely ignored. I’ve now filed complaints with the Kansas Attorney General and the Better Business Bureau and am actively pursuing legal action. I would have much rather resolved this privately and fairly. My family has done business with Friesen for years, which makes this situation even more upsetting. I strongly urge others to do their research before buying here. More