Frisco Chrysler Dodge Jeep Ram

Clean, well organized Service Center. Prompt attention and our vehicle was ready in a shorter time than was expected. Prompt attention and our vehicle was ready in a shorter time than was expected. More

Quick completion of service and recommendation provided by the support. Listening and completion is a good take on their part. by the support. Listening and completion is a good take on their part. More

This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? L experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? Let me tell you; we traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be appealed. I warned my husband about the potential of this when they messed up our paperwork 3 times. Yes 3 times. While the finance manager, Charles, was busy bragging about how awesome he is and what TV shows he's appeared on, he messed up our financing paperwork and asked my husband to come back the next day to correct it. After working a 13 hour day, my husband goes back to the dealership to only to be sitting around waiting for 45 minutes and ends up leaving when no one came to greet him or get the ball rolling. They called him back and asked him to come the next day after work, so again after a 13 hour day he goes back to the dealership a 3rd time to complete the paperwork. Literally the very next day, we find out that there was ANOTHER error (you can't make this stuff up) and he was asked to come back to the dealership, but this time we refused! So Charles came to our home to have my husband sign whatever documents that were missing/needed. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting a local business should not harm you which this transaction surely did. This needs to be corrected immediately. More

My service tech, Hunter, is great. Always kind, informative and quick & easy to correspond with - making sure everything gets done! Always kind, informative and quick & easy to correspond with - making sure everything gets done! More

Excellent service department. Truly appreciate the service advisors. Continue to take my 2018 Grand Cherokee. They even helped out my Mom with a tire issue on her 2024 Mustang. Th Truly appreciate the service advisors. Continue to take my 2018 Grand Cherokee. They even helped out my Mom with a tire issue on her 2024 Mustang. They are awesome! More

Our service advisor John was very helpful in figuring out what was wrong, communicating how they planned to fix it. what was wrong, communicating how they planned to fix it. More

Lyon is an excellent sales person who was very attentive to my needs and he was the reason I purchased my New Jeep Rubicon from Frisco Jeep. Additionally, Andre is a great manager and made sure my experie to my needs and he was the reason I purchased my New Jeep Rubicon from Frisco Jeep. Additionally, Andre is a great manager and made sure my experience was excellent. More

The dealership was responsive and worked hard to fit my new vehicle and trade in within my budget. new vehicle and trade in within my budget. More

Jordan was my service advisor. He was very polite and got me checked in and out quickly. He notified me as soon as my vehicle was ready for pick up. The service was great! He was very polite and got me checked in and out quickly. He notified me as soon as my vehicle was ready for pick up. The service was great! More

My jeep has been there since Tuesday. No update and when I called in customer service can't tell me anything. No update and when I called in customer service can't tell me anything. More