When calling for a price, make sure to ask for the sales person that you will be working with directly, and confirm the price ahead of time, including all associated fees and inspections. We called ahead and confirmed a price because we didn't want to drive and spend the time if we couldn't get what we want. When we got to the dealership, it wasn't what was offered. We walked out immediately, very frustrated. We may not have been very clear on our intentions, or the sales rep misunderstood, or the sales rep wasn't clear on what the offer was. Paul (general manager) called us back a little while later and made it right. It still took several hours to get through the paperwork, and with two small kids, it was rough trying to keep them occupied while we waited.