Frisco Chrysler Dodge Jeep Ram

Worse Veterans Day ever!! After negotiating a deal for two days I was told that I wasted their time. Albert the sales person was very professional and went out of his way to make the deal happen. Kyle the manager on the other hand was very disrespectful and belittling. So I submitted my trade on the Frisco Dodge website and asked Kyle why they wouldn’t honor that value if it’s on their website. The vehicle was a demo and I was told from the get go that it would discounted and I qualified for additional savings. After the second night of being there for 3 hours, Kyle finally came out to tell me that no more discounts could be added. So I asked about my military discount that’s advertised and also about the value given for my trade on the website, Kyle said “So! I can’t honor it. Where do you work anyway or do you work?” I asked him what does that matter? Do I look like I can’t afford it? He knows I’m a Veteran! And I should have said that I have held a professional job for 23 years but I let him talk and I should have put my foot down but instead but my tongue. Kyle went off on me in front of a showroom floor full of customers just because I didn’t tell him where I work and I asked for my military discount. Then he proceeded to tell me not to waste his time nor his sales person but never apologized for taking up my time. What a way to celebrate Veterans Day!!! Please don’t do business with this dealership because they clearly have no respect for your time, Veterans, not saving you money and will be very disrespectful if you don’t agree on their terms.

For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so turned off by a dealership’s unwillingness to work with me! It took all afternoon to get the General Sales Manager to call me back after leaving messages with 5 different people. It took sending a message through the dealership website that wasn’t too nice to get his attention and make him get in touch with me. Keep in mind I am already a customer, not a new customer, and he talks to me with disregard and condescension. I am relatively new to sales as an occupation, but even I know you DO NOT treat a current client that way if you want to keep them!! You cannot tell me that a purchase cannot be undone (especially after only 1.5 business days), you are just unwilling to do anything about it. I will never, NEVER work with this dealership again, and if you don’t want to be treated as just another line item in the sales ledger instead of a person, you shouldn’t either!!!

I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I found my battery in my Jeep dead late yesterday. I got it jump started this morning and drove to the dealer. Micah 100% took care of me. It wasn’t like I was out of luck and they didn’t have time for me. He was able to get me in line for the battery confirmation and replacement. Prior to doing the work, Micah showed me the installed price. This was completed in a short time. The final price was actually a little less than estimated. I’ll definitely return to them next time. Thanks

This is the worst dealership I ever dealt and be wear of the nice financing guy they will screw you on interest rate use your own bank have pre approval letter, and there service is just as bad I'm not going to boor you with all the problem with this dealership there are just to many to list. please DO NOT USE THIS DEALERSHIP

This is based on me and my boyfriends own personal experience. We got financed for a 2017 Dodge Durango on 7/28. When we went in to see the vehicle it was in the process of being "detailed" even though it was listed on a third party site two days prior so we thought that was odd to begin with. Then when the dealer said it was ready to see and take for a drive it had so much leather conditioner or oil it went through my shirt as I sat down. The vehicle drove fine and everything it was just the thought it was an all wheel, fully loaded blacktop/technology group packaged SUV that had me very excited not realizing the scope of the damage from the previous owners. It had two and they were rough on it. Anyway fast forward to today 7/31 and we have been trying to start the process of a return being that all the damage and it's condition did not reflect it's  price. On top of that they said that we would have to buy the backup remote starter as the previous owner "couldn't find it." That was what really bothered me they didn't offer to replace it, on-the-dealership. So since this morning there's been a cat and mouse game and them claiming the "deal is done, plates are being sent out" which is a blatant lie as we called the bank through which the financing is being done and the bank even said they haven't gotten the paperwork and it could take a week or more and anyone that knows when buying a vehicle, license plates don't go out that fast. It's clear they do not want to take this vehicle back and give us our down payment to find something that will satisfy us. Not worried about customer satisfaction or their reputation. 8/1 Update: Well after my boyfriend and I found a very considerate and true customer loyal dealership to take this vehicle off our hands they found this vehicle was most likely purchased from a rental auction as Frisco left the Enterprise sticker on it so who knows how many people have actually drove this thing and Frisco gets away with it by saying it only had two owners this was never mentioned to us and didn't reflect on the carfax... After this experience we recommend looking elsewhere and telling friends and family to steer clear of this place. They are not honest and do not care about their customers.

Caleb from Frisco Chrysler Dodge Jeep Ram was fantastic. He was patient, calm, knowledgeable and helpful throughout. I brought my Pacifica from Caleb and had such a great experience there was no way I was going anywhere else when I came to buy my 2nd car, a Charger. I would highly recommend to anyone to speak to Caleb first as this will remove the complexity and stress from a high value purchase.

When calling for a price, make sure to ask for the sales person that you will be working with directly, and confirm the price ahead of time, including all associated fees and inspections. We called ahead and confirmed a price because we didn't want to drive and spend the time if we couldn't get what we want. When we got to the dealership, it wasn't what was offered. We walked out immediately, very frustrated. We may not have been very clear on our intentions, or the sales rep misunderstood, or the sales rep wasn't clear on what the offer was. Paul (general manager) called us back a little while later and made it right. It still took several hours to get through the paperwork, and with two small kids, it was rough trying to keep them occupied while we waited.

Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived to pick up the vehicle, he refused to drive the car around to front for my mom (who is a senior) stating “I don’t get in small cars and drive them, I drive a truck.” My car was a convertible, but the size of a regular sedan. Awful experience, do not use this dealership for service.

I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communications on ever issue, timely with everything required and is the primary reason I continue to keep coming back to Frisco Dodge. Taking any vehicle in for service is time consuming he is always caring and courteous of our family time restraints working around our busy school and work schedules. My highest personal and professional regards for Micah, and wish him continued success. The McGann Family, Prosper Texas

They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership like it is at others.