Frisco Chrysler Dodge Jeep Ram

Fast, efficient, and friendly. Got in before my scheduled time and got a ride to work. Kept abreast on progress and work was done ahead of proposed time. Great Service.

1. The dealership nor Jeep provides loaners or wash your car when being returned from service. 2. Jeep been in 3 times now for broken seat. They say they fix it but broken within 24 hours. 3. No one was wearing a mask 4. Cashier was rude and clearly does not like her job. 5. Jeep warranties and service are the worst in the business. I get free loaners, washed car and a bottle of water when I get my kids VW Jetta serviced and we paid only 18K used. I love the Jeep except for a few quality issues and have trouble finding another vehicle that fits my needs like the Grand Cherokee Trail Hawk but not sure it is worth the poor service and quality issues.

Edwin was great kept it contact with me every step of the way. I’m happy with the service they provided. Thank you for the great service

Great experience! Consultative approach to the sale. Customer focussed and friendly. Dealership was very busy but felt energetic not chaotic. Organized and very professional- fast closing process- and vehicle transition was top notch- a truly exceptional experience.

The customer service agent that answers the phone are rude. Placed me on a silence hold every time I called in a 15-20 minute hold. No follow up. Brought my vehicle in for several issues and none of them got resolved. Same issues.

I had the worst experience here. I’m 19 years old and I have 2 children. I came to this dealership thinking I was going to get a reliable car. But no that’s not the case. I finance a used vehicle and they told me I had warranty for 100000.(they lied to me), and (Chrysler can’t even certify other brand vehicles). Well 3 days later I get a check engine light. I take it back up there and they service it. Very hesitant to do it though. I get my car back and take it on a trip that is 1000 miles away from my house and the car breaks down I’m Chicago!! It’s -1 degrees. They are leaving us out here in the cold. I have a 6 month old with me.... I try to call the dealership and they keep declining my calls and or telling me they will call me back but never did. When I finally go through to someone they told me that they won’t be able to help me. I’ve had this 2017 pathfinder, 65000. for 1month! I’ve had this vehicle for 1 month !!! And now I’m stuck her and I can’t pay for the 5000$ worth of repairs! The sales director ( Ozlzy mamoor) told me that this was the only vehicle that I could get approved for which they probably knew had problems. Which I should have realized but this is my first time ever dealing with a dealership. I tried to get a less expensive vehicle that better fit my family’s needs and they lied And stated it was sold. Well the next I called up there anonymously and they told me the vehicle was still available (after I already drove the car 1 hour home). The service director Travis Letson. Told me that my car was good to go. Nobody wants to help me. And I can’t afford this. I’ve called up there multiple times and they are telling me they cannot do anything I’ve spoken to Cody Pasztor multiple times.

The service advisor quoted me my amount of service when I walked in I said fine. Then at checkout he attempted to charge me double. When I said that’s not what you quoted me, he instantly had a bad attitude & started raising his voice. The service on my car was already completed at this point, I questioned him again & asked why he would think it’s ok to charge me double what he originally quoted without consulting with me 1st. I asked for his manager, he left and came back & charged me the original quoted amount. It was very shady, on top of that his demeanor about it made it worst. I get all my service work at the dealership, very shady experience this time.

Worst experience by far. Made an appointment at 9:30 and still was left waiting for over 4 hours and was barely checked on while I waited. Worst part is I took my Jeep to get my tire replaced that was under warranty and still had to pay full price. Will not being doing business there anymore. Highly disappointed!

Horrible. Slow, disorganized, didn't even attempt to fix my gladiator. Somehow showed that I had never been in before, although I has been in several times, and had an open case with Jeep. Claimed they couldn't reproduce an issue they had already documented and reproduced previously, but couldn't fix at the time.

Worst service ever. When I said he’d lose me as a customer Dan in service said we don’t need you anyway Good Riddance plenty of competition out there.