Frisco Chrysler Dodge Jeep Ram

Everyone was exceptional attentive to my needs and requests. Everything was clean and well organized. Great experience. Glad they are in Frisco. requests. Everything was clean and well organized. Great experience. Glad they are in Frisco. More

Hunter was outstanding in service and follow-up. A great staff member with potential. My only complaint was a clear disconnect between the scheduling staff located elsewhere and the service folks. A great staff member with potential. My only complaint was a clear disconnect between the scheduling staff located elsewhere and the service folks. I called scheduling 3 times and got a different answer each time. More

Davis was great to deal with. Follows up timely and. He is very responsive and communicative. Follows up timely and. He is very responsive and communicative. More

Working with Brinn was easy and quick. I don't think they get to many people that come in and work the deal, then come back the next day to finish it. But that is what we did and they were I don't think they get to many people that come in and work the deal, then come back the next day to finish it. But that is what we did and they were great. More

I go to this dealership because it is very close to my house. We go in with lots of smile and we need a car. They give us a very special salesman and his name is Philip Barr. Wow from the start we feel s house. We go in with lots of smile and we need a car. They give us a very special salesman and his name is Philip Barr. Wow from the start we feel so amazed of his approach of what kind of vehicle we need. He help us with the best vehicle and he introduce everything about it and he let us to try the test drive and he make sure that we have all the comfort that match my body size. He is the best salesman I ever meet. I change my mind with the vehicle we choose and he is there for us to choose the best for us. The best salesperson we ever meet that he is very concern about our safety and all the functions from start driving to maintenance he his there for us. We got the vehicle and me and my husband is very satisfied of all the help and care for us during the process. Thank you very much Philip Barr for the best car you choose for us. We are so happy of your service and we recommend you to our family and friends and to everyone needs help for a vehicle go to this dealership in Frisco and look for Philip Barr and you'll be happy and satisfied with everything. Thank you jeep dealer in Frisco. More

Horrible Customer Service! I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to t I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to the service department directly. Said my truck would be ready on Saturday or Monday... It is now Wednesday. I keep calling and they say someone will call me back. No one does! I have texted cant leave voicemails because the voicemail is full. Then they had the audacity to tell me to DRIVE to the dealership to get an UPDATE!!!!!!! More

I give this dealership and their staff 10 out of 10 and I’ve bought 12 cars in my life. Drew and Dell were exceptional in the education on the Ram I was interested in and the sales process was efficient an I’ve bought 12 cars in my life. Drew and Dell were exceptional in the education on the Ram I was interested in and the sales process was efficient and fair. I had a trade which they assessed quickly and allowed me the opportunity to test drive the vehicle without a high pressure ride along. Highly recommend. More

Do Not Go Here! ! They will not answer their phones and made my car go past the millage it was needed to be under and then refused to do their job. Absolutely ridicul ! They will not answer their phones and made my car go past the millage it was needed to be under and then refused to do their job. Absolutely ridiculous. Brought my car here in December under 100,000 miles (have a form from YALL PROVING IT) and was told I needed a new engine and Chrysler would cover it. Told me they had to do a test after a certain mileage under. Got that done and then no response for months. After calling and calling for weeks they finally answered and had no idea what was going on. Got Chris involved who was handling it before he got moved to a new position and the service department finally helped us. Said we had to do the test again!! We did the test again and now my car is past 100,000 miles which THEY NEVER TOLD ME THIS WOULDN’T HAPPEN AFTER THAT. We waited for the parts to come which they said would happen same month, this was in April. Now it’s July and after two weeks of trying to get someone on the phone they are refusing to do it. YOU ARE THE ONES WHO REFUSED TO DO YOUR JOB! They are now saying they are willing to pay for half of the cost. You know your in the wrong when your willing to pay for half it. Horrible customer service and management. Will say Chris is amazing and congrats on him getting moved up. But this place sucks and I will NEVER RECOMMEND, buy a car, or bring my car here. You are 100% in the wrong and screwed over a family. More

The day had come where I would have to purchase a new car. I drove my previous Grand Cherokee until it wouldn’t drive any more, so after putting it off for as long as I could I decided to bite the bulle car. I drove my previous Grand Cherokee until it wouldn’t drive any more, so after putting it off for as long as I could I decided to bite the bullet and go in to take a look at what the dealership had. I dreaded going through the car buying process with salesmen trying to swindle and hustle me. I get it, they are trying to make the extra money but I don’t want to leave feeling cheated. I decided to stop by Frisco jeep and wanted to take a look at the inventory not really expecting to buy anything. I was introduced to my salesman, Drew. First impressions, he looked like a fellow about to go play golf. He was very helpful right from the start. He asked what I was looking for and began showing me the inventory. He then started to update me on all of the new models and trims, because over the years they added way more trim options than I could keep up with. I can’t praise Drew enough for being patient, thorough, and just straight up. He walked me through the inventory, I picked the one I wanted, he pulled it up, walked me through all of the features, we test drove, came back and started the paper work. He introduced me to Wes the finance personnel (whom I have to thank for being patient with me as I pretended to read over every little fine print on the paper work and pretend like I even understood half of it) and before i knew it, I was driving off with my 2023 Jeep Grand Cherokee. Can you believe that I was done with the entire process in 3 hours!!! Amazing! All of my previous vehicles took the entire day! I would definitely recommend Frisco Jeep as the dealer ship to go to. I would also, without hesitation, recommend and refer anyone to Drew as their sales person. I never thought I would ever say that I actually enjoyed this car buying process, and without a doubt, I will be a returning customer! Hopefully Drew and Wes haven’t retired by then! More

Tru helped me out when I brought my Jeep in for an oil change and tire rotation. He is friendly and went above and beyond letting me know the status of my vehicle and giving me helpful information for ot change and tire rotation. He is friendly and went above and beyond letting me know the status of my vehicle and giving me helpful information for other services that I asked about. Great customer service! More