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Frisco Chrysler Dodge Jeep Ram

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.5
2,390 Reviews
Welcome to Frisco Chrysler Dodge Jeep Ram Frisco Chrysler Dodge Jeep Ram located in Frisco, TX, near Plano, TX. Visit Frisco Chrysler Dodge Jeep Ram in Frisco, TX for the 2022 or 2023 Chrysler, Dodge, Jeep, Ram and Wagoneer. Frisco Chrysler Dodge Jeep Ram carries the following new Chrysler, Dodge, Jeep, Ram and Wagoneer models. We Are Your Frisco, TX New and Certified Pre-owned Chrysler, Dodge, Jeep, Ram and Wagoneer Dealership near Plano, McKinney, Little Elm, Dallas.
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9640 Texas 121

Frisco, TX

75035

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Showing 2,390 reviews

November 17, 2023

The service department is awful with no customer service. I’m driving around in car that’s still not running right and the dealership said it normal for my car to run like this.They either can’t find problem More

by ricoddaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Townsend
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your satisfaction is important to us at Frisco Chrysler Dodge Jeep Ram, and I would appreciate the chance to speak with you about the level of customer service you received from our Service Team regarding your diagnosis. Will you please email me your preferred contact information? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 17, 2023

Service was great, but they didn't fix the problem like they said they did. The problem still exist... More

by cthornton8234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, We appreciate you taking the time to share your feedback, and I am pleased to know that you received great service. I would, however, like to speak with you about your subsequent concerns for your vehicle following your visit. Would you mind sending me your preferred contact information so we can discuss this further? Best regards, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 17, 2023

Hunter was great, knowledgeable, cared about the customer experience and ensured all my questions and concerns were answered and he made sure I was in the known the entire time. More

by MARCUSPROPPS
Recommend Dealer
Yes
Employees Worked With
Hunter
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Nov 18, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

It's always great to hear feedback about our staff at Frisco Chrysler Dodge Jeep Ram. We understand value of efficient communication and handling concerns responsibly. Thank you for your positive remarks.

November 16, 2023

Hunter was very helpful and attentive. They kept me updated throughout the whole process. Very happy. More

by kjt27456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Dec 08, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Glad you found value in Hunter's job and Frisco Chrysler Dodge Jeep Ram’s progress updates. Thanks for your high rating, much appreciated.

November 16, 2023

My second Jeep from them,there will be a third . Great service , I’ve not had a bad experience 🙏💙 More

by ANNIE75252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Leonard new but great👍
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Dec 08, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your continued trust in us for your Jeep needs. It's great to hear that our service meets your expectations. Your kind words are much appreciated by the Frisco Chrysler Dodge Jeep Ram team, thank you.

November 15, 2023

Excellent service. I am very happy with the work it took for the repair and the appointment was absolutely worth. Thanks the service advisor and mechanic who worked on More

by dannguyen999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Pham
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Dec 08, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We value your positive feedback about our service department's work on your Jeep JK. It's great to hear that both the appointment and repair met your expectations. Thank you and we appreciate having had the opportunity to assist you.

November 15, 2023

No one checked air pressure after tire rotation , car was was done after I asked for it More

by Sukhdeep Kalirai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
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Nov 16, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello Sukhdeep, Customer satisfaction is important to us here at Frisco Chrysler Dodge Jeep Ram and I would like to learn more about your recent visit to our Service Department regarding your tire rotation. Would you please provide me with your best method of contact so we can discuss your feedback in greater detail? I would appreciate it. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 14, 2023

My service advisor Hunter Pearce was very helpful, and well versed on my issue. The repair was not completed because the part is back ordered, so he is tracking one down. More

by edjarrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Pearce
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Nov 14, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your patience and are pleased to hear our service advisor was insightful during your visit regarding the part needing an order. At Frisco Chrysler Dodge Jeep Ram, we value communication and proactive problem-solving .

November 14, 2023

The diagnostic fee is entirely too high. The quote to repair my vehicle was 200% higher than what I paid at another shop. The front end alignment performed by your dealership was done poorl More

by smith9607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair tech
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Nov 15, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your feedback is important to us at Frisco Chrysler Dodge Jeep Ram. I would like to speak with you about the level of service you received from our Service Team regarding your front-end alignment, as well as the charges you received for your diagnostic and repair. Will you please email me your preferred contact information? Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

November 14, 2023

Stephen B is an amazing manager and I bought the car because of him. Weston in Finance made sure the process was easy and smooth. More

by Pjsmom09
Recommend Dealer
Yes
Employees Worked With
CJ, Weston and Stephen
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Nov 14, 2023 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback regarding the management and finance department at Frisco Chrysler Dodge Jeep Ram. We strive to ensure a smooth process when purchasing vehicles such as yours. Your support is greatly appreciated.

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